Don't turst these guys

★★☆☆☆
2.0 / 5
29% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

mrguy's review of Kitbag - www.kitbag.com

★☆☆☆☆

“Don't turst these guys”

Written on: 25/11/2012 by mrguy (1 review written)

Their website told me it was free delivery. Paypal told me free delivery. I'm charged express delivery at 33 GBP. I asked for a refund of shipping or cancel my order. No response apart from automated emails about shipping. By the time I get a personal response the order has shipped so they couldn't cancel it. Multiple emails sent to their nonexistent customer service, feedbag, store manager. No replies. Wiorst customer service ever. I feel totally ripped off.

  • Goods purchased & cost

Clrnc's Response to mrguy's Review

Written on: 26/11/2012

What the! I got the exact same problem as you. I sent at least 20 emails and they send me the exact same bloody stupid automated reply that doesn't even answer to me question. I feel totally ripped off and upset

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