Broken skate replaced

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Mazwaz's review of Kates Skates


“Broken skate replaced”

Written on: 01/09/2013 by Mazwaz (1 review written)

I was worried about ordering from this company as I had read several bad reviews. I bought skates for my granddaughter in July and on arrival, one skate had a broken buckle. I was ready for a fight to get the broken skate replaced or repaired however I emailed customer services with a photo of the broken buckle and had a phone call and email almost immediately from a charming gentleman who apologised and arranged for a replacement skate to be sent to me direct from the manufacturer. This arrived within a few days and they didn't even want me to return the broken skate. So far no other problems, skates are good and granddaughter is happy.

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