Terrible Customer Service

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Kates Skates www.kateskates.co.uk

★☆☆☆☆

“Terrible Customer Service”

Written on: 09/08/2013

Purchased sunglasses and a wallet.
The wallet sent was incorrect, despite the description on the receipt being ticked as checked and the packaging label on the wallet stating that it was a different product. The sunglasses were broken but packaged (I can accept that the fault may not have been clear when sending).

The returns slip in the order had no mention of refunds for faulty/incorrect orders being sent. However, it does state that when returning items it is the purchasers duty to pay the delivery cost (funny how they were diligent enough to mention the latter).

Sent them a message on their website to request a refund and reimbursement of the return delivery cost upon arrival. No reply after 3 days.

Found their Facebook page to attempt to contact through a different method. Since my complaint they have had more than enough time to post pictures of themselves wearing new delivered stock but not to respond to customer complaints and query's regarding orders.

Terrible customer service which seems to take a backseat in favor of promoting and selling their items! Obviously customer service is not a priority. Not impressed!

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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