Just BB Guns Reviews - www.justbbguns.co.uk

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★★☆☆☆
2 / 5
26% of users recommend this
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Latest Reviews

★☆☆☆☆

“Just Basically Bad Guns is the full name”

Written on: 24/06/2014 by hardwickp (1 review written)

Do not buy from these people. There support is non existent. I purchased a S&W 1911 Air Soft pistol together with 2000 Bulldog pellets and a large can of gas. It all arrived on time however when I tried to fill the gun with gas it leaked out around the barrel, charge point and pistol grips. Having contacted the Service Team via the web link I am told that they do not fully support this piece of junk and as I have had the gun for 32 days they will repair it but at MY cost. Being an engineer I… Read Full Review

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★☆☆☆☆

“Faulty”

Written on: 12/06/2014 by ijAustin1959 (1 review written)

So I purchased a L85A2 Gun for my son loaded it and went to pull the trigger and it doesn't fire very disappointed and looking at the reviews seems everybody has been having this problem the gun looks cheap and tacky do not buy from here. Contacted them about it being late and they got back to me within the day. Contacted them about the fault no reply.. clearly have issues on refunds or repairs… Read Full Review

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★☆☆☆☆

“only part order”

Written on: 11/06/2014

This company is impossible to contact I have phoned on numerous occasssions and the phone has cut off. I placed an order and only received part order, I have managed to speak to them on one occasion and was reassured the rest of my order would follow, but this has not happened, I am noe out of pocket and as an old age pensioner can ill afford to be ripped off,Please be aware when using this company as they do not get back to you… Read Full Review

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★☆☆☆☆

“Customer service is SHOCKINGLY BAD!”

Written on: 17/05/2014 by MEDIAWORKS (1 review written)

I have tried contacting them on the phone number they have on their site and my calls are either picked up and immediately hung up on, or the phone just rings and rings and rings and rings and rings. Their website looks professional and the photos are great, but I would never buy from them. Because if they can't even answer their phones for a potential new customer, imagine if I parted with my money and placed an order and needed support after that? AVOID!!!!… Read Full Review

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★☆☆☆☆

“Sent faulty product and provided diabolical customer...”

Written on: 02/05/2014 by Mateo104 (1 review written)

Bought an electric SRC gun. battery charger provided was faulty and didn't charge. all they would offer me was their 28 day returns service which I had to arrange with a courier, wait in for, pay for and said that they would repair the broken item that they supplied. received a couple of emails but was then just ignored. Stay away and find another supplier… Read Full Review

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★☆☆☆☆

“Buyer Beware - No responsibility accepted for...”

Written on: 06/04/2014 by YoungPete (1 review written)

My son purchased a gun in mid-March with a battery/charger which does not work. Three weeks later and after three emails sent and a call to their customer care number (an answering machine, of course) there has not been a single response or acknowledgement so I am left having to fix this elsewhere at my cost. My son of course has yet to enjoy the gun he paid for three weeks ago. … Read Full Review

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★☆☆☆☆

“Worst Company Ever”

Written on: 28/03/2014 by johnny-boy-ok (1 review written)

I purchased the gun which arrived on time but it is faulty. It does not blow back properly and does not reset the hammer. You have to re-cock it manually 50% of the time. It is not powerful as it should be, it is quoted as 400fps but it appears to range from 100-300fps, on the lower end of power shots the slide does not reset the hammer. The customer service is terrible, they do not answer the phone, do not reply to emails, do not call you back. Only one time i spoke to someone who sounded very… Read Full Review

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★☆☆☆☆

“Complete rubbish”

Written on: 19/01/2014

Arrived on time, however £200 worth of kit and 2 bits broken on delivery. Have been calling for ages no one picks up the phone. Stop buying from these people it utter junk we are are being ripped off!… Read Full Review

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Johnny-Boy-Ok's Comment

Written on: 28/03/2014

Totally agree, do not purchase anything from just bb guns

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Johnny-Boy-Ok's Comment

Written on: 28/03/2014

Just BB Guns will deliver very quick - BUT they will not answer the phone, the products are faulty, you cannot get a refund, you cannot get any help. I purchased an Xtreme 45 CO2 pistol, it was faulty, it did not reload or reset the hammer. It was badly packaged and as far as i am concerned is faulty.
They are the worst customer service ever - DO NOT USE JUST BB GUNS - you will be ripped off.
Its my fault really i should have researched before using them. Have a look there are lots of bad reviews.

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★☆☆☆☆

“Paid for one day delivery - four days later and no...”

Written on: 19/12/2013

I ordered two rifles and battery kits worth over 200GBP and paid extra for one day delivery so they would arrive well before Christmas. Four days later and nothing has arrived. Called the sales support line all day and no one answered. Used the contact form on the website and got no answer. Called Trimex UK (the parent company) and was told they could do nothing, even though Paypal has taken the money out of my account. Finally after calling Trimex three times and speaking to two different… Read Full Review

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★☆☆☆☆

“ bulldog m4a1”

Written on: 30/11/2013

well i orderd just bb guns new bulldog m4a1 getting the gun in the post was fine opening the box thow well stitched up like a cipper they claim its maded by scr they also claim it has a full metal gearbox which is a lie its full cheap plastic and like all the other people on here trying to get in contact with them well its never going to happen ,judgeing by all the other people on here thats been ripped off by there false advertising to i would avoid them like the plague i think its about time… Read Full Review

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Johnny-Boy-Ok's Comment

Written on: 28/03/2014

I agree, i have had a nightmare with them, faulty gun, no contact, no refund etc etc. How do you go about reporting them to o.f.t and tradeing standards??

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★☆☆☆☆

“Worst company I have ever dealt with!”

Written on: 05/07/2013 by businesstobusiness (2 reviews written)

We placed an order in plenty of time for our son's birthday but the order still arrived late and was partly incorrect. We were supposed to have a returns label sent to us which never arrived so we paid the postage ourselves to return the incorrect items. We received an email 10 weeks after the original order date stating that a refund would be issued. 5 weeks later again, still no sign of the refund. After numerous emails (all ignored) and innumerable phone calls (engaged, manager not… Read Full Review

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★☆☆☆☆

“Very poor service... do not use”

Written on: 15/06/2013 by bazsynnott (1 review written)

Placed an order and received a confirmation invoice of payment. Five days later received an email that my pay pal account had been refundeded? Tried three times to contact the the company by email and phone. No response or explantion whatsoever as to why goods were not dispatched. I will not be using Just BB guns again. Very poor customer service, will discourage anyone from using them. Barry Synnott… Read Full Review

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★★☆☆☆

“What the hell is this?”

Written on: 25/04/2013 by TheRagingOwenMonster (1 review written)

So, a few days ago I purchase the ICS-CXP 08 from justbbguns.co.uk and I request for it to be painted 2 tone. It clearly states on the website that ANY order made before 1PM on the same day the order was made will be sent for dispatch on the same day. I phoned them up for an update on my order, to which I get a very quiet man on the other end of the phone line, informing me that my rifle was sent away for two toning and will be with you by the end of next week. What?.. No where does it state… Read Full Review

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Robsta's Response to TheRagingOwenMonster's Review

Written on: 11/06/2014

I agree with all the other post on here, I've had similar experiences myself, but to be honest yours is just sheer stupidity. Of course they aren't going to turn your order around in a day if it needs painting, and even if they did the paint wouldn't be dry. Seriously, unlike everyone else here, your problems are self induced.

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★☆☆☆☆

“Poor service. If you want a gun find someone more...”

Written on: 19/03/2013 by rachaelgbg (1 review written)

I placed an order on February 19th 2013 for a painted AK47 BB gun. According to their website, having it painted meant that it would take up to two weeks for delivery. After not hearing anything from them, I contacted them through their ‘contact us’ page on the March 11th. The following day I received the following; ‘Your order should be ready today and shipped out from us today. You should receive delivery and tracking information this afternoon.\r\nThanks JUSTBBGUNS’. I waited a… Read Full Review

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★☆☆☆☆

“DDONT USE THEM (Dont Waste your money) !!!!!!!!!”

Written on: 09/02/2013

I have tried to contact their company with every way possible and yet still no reply. I have sent many emails, but no reply, I have tried to call but noone picks up. I have even sent a contact form many times via your website. I have sent a gun to them as it was broken and i have asked for a replacement, however due to all this hastle i would be glad to just get a refund. However they have decided to block me on facebook and ignore all my emails, and all attempts to contact them… Read Full Review

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★★★★☆

“TAC R71 purchase from Just BB Guns”

Written on: 30/01/2013 by Amals87 (1 review written)

Just bought the TAC R71 two tone airsoft in blue for a great price on the site. Must say I am a bit disapointed as the range and actual range on the website is falsely advertised. it's not 60 meters that the bb travels, but the speed is supposedly 60m/s meters per second. Which in this guns case is also untrue. Measured it myself with a fully loaded battery and tape measure in 0m/s conditions in side my flat whilst targeting at an increased angle as well (for added distance gain) and it came up… Read Full Review

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★☆☆☆☆

“Unacceptable customer service!”

Written on: 03/12/2012

I brought the hg170 gas gun from the just bb gun store for about £100, The gun worked for about 100 BB's, Then started playing up and letting gas shoot out of the barrel!! I called the customer service line up for some advice and was told they did not know what was wrong with it and they would call me back the next day, After waiting a week and still no phone call. I decided to make the 1 1/2 hour trip to their store only to be told they would not do anything about it and were not willing to… Read Full Review

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★★★★★

“Best thing ever”

Written on: 30/11/2012

I bought my m16 and they give you a free gift I'm not growing to tell you what it is oh ye you have to spend over €50 and you get a free gift I thought this was awsome because I did't have to buy a ? For my m 16 I was very happy when I got it so very very good website I pesanialy love it… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 22/11/2012

First guns bought by son were low quality and didn't last long but were cheap. On second order a faulty gun came through the post. Customer service used every trick possible to delay for months then just repeatedly put phone down on me when I called. I was not being rude, loud or unreasonable. Avoid this seller, even if it means paying a little more, and put this kind of practice out of business… Read Full Review

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★★★★☆

“Hi how do I get the just BB gun web membership Thank you ”

Written on: 04/11/2012

Hi how do I get the just BB gun web membership Thank you… Read Full Review

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