John Parrott Cue Sports Reviews -

1.7 / 5
18% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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John Parrott Cue Sports -

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Latest Reviews


“Very Poor Customer Service”

Written on: 15/01/2017 by SausageQueen (1 review written)

Ordered professional dart board, dart board cabinet, darts and accessories totalling £177 on 10/12/16. The website stated that all goods were in stock. Received an email confirming payment and receipt of order. Sent an email chasing delivery, which was not responded to. After several attempts, finally managed to speak to a representative on 19/12/16 who advised that they were still waiting for one item to come into stock and assured me that the goods would arrive by 22/23 December ie in… Read Full Review

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“John Parrott Cues ”

Written on: 05/01/2017 by Rosemary318 (1 review written)

Hopeless. A bunch of charlatans. No customer Service. No service of any sort. Does John Parrott have any idea his name is being taken in vain? Do not use. I ordered a few accessories and was promised delivery in two days. Two weeks later and still nothing and can't get hold of them… Read Full Review

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“Poor Service for Snooker Balls”

Written on: 18/11/2016 by traderwatch (1 review written)

I bought some 1 and 7/8" snooker balls for use on a pool table. This should have allowed me to play snooker on a pool table set up for 2" balls. Unfortunately these balls were oversize by 1.5mm and the balls got trapped in the table mechanism and would not return to the white ball return pocket as intended. I returned the balls as oversized and requested 1 and 3/4" balls which should have been ok. Since then, back in September, I have heard nothing and I have been unable to make contact by… Read Full Review

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“Worst company. NEVER USE”

Written on: 10/06/2016 by r3g1 (1 review written)

Purchase a product which turned out to be faulty, I returned it and they received it and then I haven't heard from them since, 2 months later I have use the small claims court. NEVER use this company, it is singularly the worst online experience I have ever had. There is no customer service, and if it wasn't for the John Parrott name I would suggest this is a bad company.. Very disappointed, He should be ashamed of himself… Read Full Review

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Written on: 29/05/2016 by 276Joyce (1 review written)

Ordered and paid up front for a "Professional" Triangle and a Peradon Ball Marker for my full size snooker table here in Australia. Then organised delivery to a friend in the UK who was coming to visit (She arrived 12th April), thus saving me over 32 quid ($65) in postage fees. My friend did not receive the item prior to her departure despite their "GUARANTEE" that it would be with her with days to spare. I accessed "contact Us" on the web site but that Took me about 20 phone calls to get to… Read Full Review

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“Fast delivery”

Written on: 26/02/2016 by BenWright89 (1 review written)

Ordered from them yesterday and received my cue today. Super quick delivery, looks top quality. I cannot fault it. … Read Full Review

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“Don't waste your time here”

Written on: 21/02/2016 by Peters300 (1 review written)

Tried to buy a cue from John Parrot cue sports, offered price match to another internet company, told the accountants were looking into price, and would get back to me. 2 weeks later nothing, obviously didn't like the price I could buy the Peradon Newbury cue for elsewhere. Have since ordered and received same cue from Cue&Case online in 4 days, with a choice of 3 different weighted heavy cues, fantastic service from friendly people. So suprised that a player I respect could give his name to… Read Full Review

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“Nightmare to order from”

Written on: 17/02/2016 by gerhalligan (1 review written)

TERRIBLE COMPANY to purchase from. Ordered my cue on the 11th Jan, which was in stock on the website. Rang them a week later querying it, cue wasn't sent yet but was going out that week. Rang the next week looking for the tracking number but they didn't have one!!!. Another week past and no cue and they are almost impossible to get in contact with, didn't answer emails and had to ring for a full day before someone picked up. Told the item was definitely sent but still no tracking number, told… Read Full Review

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“stay away”

Written on: 23/12/2015 by chimo1 (1 review written)

I purchased a cue for my son as a Christmas present paid for next day delivery on the 17th December delivery, never received my item, been emailing never received a response, tried calling them for days eventually got through to them on the 22nd December spoke to some complete waste of space, told me that the cue was damaged, would give me an update end of the day or the following morning, 23rd today still no call have tried calling them all day, just get that annoying scouse accent from the… Read Full Review

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Written on: 07/05/2015 by JWTFairchild (1 review written)

Frustrated !!! I bought a case which arrived broken. Immediately I rang customer services and was asked to leave a message. But have not headed back after multiple emails and phone calls. A COMPLETE WASTE OF TIME!! Just unacceptable!! DO NOT RECOMEND! STAY WELL CLEAR… Read Full Review

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“Quality Goods and Superb Service”

Written on: 27/04/2013 by lindanugent (1 review written)

I ordered a Cannon Grande Three-quarter Snooker Cue and soft case for a total of £105 from this website at 11.15am on the 18th April 2013. I needed it for my son's birthday the following day. The website was easy to navigate and a window for additional delivery instructions allowed me to explain that my son's birthday was the following day. John Parrott Cue Sports, emailed me a little later to say that the goods would be coming via City Link, hopefully the next day. The goods duly arrived… Read Full Review

Robdog1966's Response to lindanugent's Review

Written on: 17/05/2013

You were lucky, I ordered a cue extension via the amazon affiliate which never arrived and was subsequently cancelled and am now still waiting for an order placed on sat 11th May at 8.20am (for which payment was taken 1st thing on Monday) , its now Friday 17th May and after several emails Nothing!!!! If it doesn't arrive today I will be cancelling and demanding a refund under their "no quibble returns" policy...I'm not too hopeful!!!

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