What a letdown

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Thedissapointed's review of JJB Sports www.jjbsports.com

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“What a letdown”

Written on: 14/06/2012 by Thedissapointed

Ordered a football shirt online on 3rd June. In stock special offer at £25 including delivery. 3 working days it said. After 11 days, I rang the customer helpline, and after 2 menu choices, the call hung up, several times. rang the order line and spoke to an operator in seconds. She gave me another number which went to answerphone. Did get a call back to confirm order not fulfilled, out of stock, when will I get shirt? Don't know. So, as shirt was a Fathers Day gift, order cancelled. Went online to JJB site tonight and Shirt availale at bargain price of.... £38:99

Thank you JJB online, but no thanks. What a letdown, what a shambles, what poor customer service.

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Guest's Response to Thedissapointed's Review

Written on: 15/06/2012

same situation as mine... but still cant get through to jjb operators or the courier company after a hour and half!! very frustrated!! never again

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