Very poor product & service

Home Leisure Direct www.homeleisuredirect.com
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Disappointedpoolplayer86's review of Home Leisure Direct www.homeleisuredirect.com

“Very poor product and service”

★☆☆☆☆

written by Disappointedpoolplayer86 on 25/05/2015

Purchased a pool table, once assembled the slate was not 100% flat, must have been stored incorrectly and sagged, contacted company but they blamed myself, only after continuous emailing and photos of product did they admit blame. Purchased last September, told me a new slate would be sent, still no slate arrived. Left with a table not fit for purpose and can not sell due to poor quality

  • 6ft pool dining table £700

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    Delivery

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Abi_Hld's Response to Disappointedpoolplayer86's Review

Written on: 14/08/2015

Hi there,

I'm sorry to hear that you've experienced this problem with your table, we occasionally encounter issues with the slate and will need to wait for a new batch to arrive and be tested. We're sorry that this delay was not communicated with you better, please accept our apologies. If there's anything else we can help you with in the future, please don't hesitate to get in contact with us.

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