Customer Service Going the Extra Mile

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★★★★★
4.8 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

BenSi's review of Hargroves Cycles - www.hargrovescycles.co.uk

“Customer Service Going the Extra Mile”

Written on: 20/06/2013 by BenSi (1 review written)

From the moment I walked into the Fareham store I was impressed. As a more experienced cyclist the staff were able to advise and accommodate my need but similarly advised my girlfriend (a novice cyclist) on the bikes best suited to her needs without trying to bamboozle her with technical specs or force a sale.

As a results we were both keen to return and purchase bikes and once again the customer service at every level was exceptional. I haven't used my new bike in anger yet but rating based on the shopping experiecne alone, the team were very informed and helpful, they are as good as I have experienced and I would go out of my way to use them again in the future.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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