Good retailer gone wrong

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  • Customer Service

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Orthaned's review of GO Outdoors www.gooutdoors.co.uk

“Good retailer gone wrong”

★★☆☆☆

written by Orthaned on 16/01/2017

After Christmas I thought I'd splash out on my self and buy my new winter hiking equipment. After gathering all the items I wanted to buy I waited a couple of days with no confirmation email. Once it came through I was then presented with pretty appalling customer service telling me there was delays in my order after a week, telling me I would get a shipping refund (Even though I was entitled to free shipping). I was then expecting to see the package arrive a day after dispatch but nope, the carrier doesn't ship on Saturdays. All in all GREAT product selection but I should have just gone in store.

  • £653.50

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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