Order cancelled by store

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carphone warehouse complaint's review of GO Outdoors www.gooutdoors.co.uk

★☆☆☆☆

“Order cancelled by store”

Written on: 10/03/2014 by carphone warehouse complaint (2 reviews written)

Great price offered, and web said product was in stock, and promotion meant it was just as cheap as going to the store. All great!

But when product didn't arrive in a week or two, chased Go Outdoors and was told product was in fact out of stock, so GO Outdoors cancelled my order and told me to check back in store to see when product came in again.

I had to email Go Outdoors again to get them to tell me when the product was next available. Not great customer service.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Gooutdoors's Response to carphone warehouse complaint's Review

Written on: 12/03/2014

Hi there,

Sorry to hear of the issue. Did you reserve and collect the product or did you order online for home delivery? You should have received a notification email if the item was unable to be fulfilled. We'll pass the feedback on for you.

Brandon
GO Outdoors Web Team

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