Poor communication

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Guest's review of GO Outdoors www.gooutdoors.co.uk

★☆☆☆☆

“Poor communication”

Written on: 13/02/2014

Order didn't arrive, no e-mail explaining delay, had to make three phone calls to chase order, finally cancelled order as it was for a birthday, order still sent, e-mailed for an explanation, still awaiting refund several days later. Offered a discount on my next order but am unlikely to need anything else. Relocation of warehouse poor excuse as they could have told customers who ordered over this period that delays were likely giving us the choice of continuing, should also have been e-mailed when dispatch was delayed.

  • Voucher

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

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Gooutdoors's Comment

Written on: 13/02/2014

Hi there,

Sorry the dispatch centre move has caused an issue with your delivery. This was stated on our delivery pages during the week of the move to make customers aware there would be some delays with some orders. The move has been done to create a much more efficient dispatch centre, to prevent these issues happening in future.

Thank you for your feedback, it has been passed on.

Brandon
GO Outdoors Web Team

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