Poor customer service

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of GO Outdoors www.gooutdoors.co.uk

★☆☆☆☆

“Poor customer service”

Written on: 10/02/2014

Despite ordering a pair of Salomon Trainers, they never arrived despite phoning customer services, emailing them twice and being assured they would arrive but never do. Then to be asked to write a review about an item I have never received re-enforces the lack of customer service.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Gooutdoors's Comment

Written on: 10/02/2014

Hi there,

We have recently set about a move of out distribution centre, this has caused some unfortunate issues with some customers orders. We're sorry this was the case, you should have been notified if the item wasn't to show up with you at all. If the item still hasn't arrived, then please do get in touch with our customer service team if it has been over a week since your order.

Brandon
GO Outdoors Web Team

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