Not as ordered

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njeans's review of GO Outdoors www.gooutdoors.co.uk

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“Not as ordered”

Written on: 12/11/2013 by njeans (1 review written)

I ordered the North Ridge Elbrus Down Jacket with 80/20 duck down, costing
£57.87, reduced from the retail price of £150.00. However, when I went to collect the item from my local store in Sheffield, I was presented with the North Ridge Elbrus II Men's Down Jacket with 70/30 duck down, costing £60, reduced from the retail price of £120 - a significantly inferior product. How hard can it be to find the correct item as ordered?

  • North Ridge Elbrus II Men's Down Jacket

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Gooutdoors's Response to njeans's Review

Written on: 13/11/2013

Hi there,

We're very sorry you receive the wrong order, and i'm sure the store would be happy to exchange because of their error. The Elbrus I and Elbrus II are very similar looking jackets so a mistake could easily be made, but obviously shouldn't have been.

Your feedback has been passed on to store, and hopefully they can be more careful in future.

Thanks,

Brandon
GO Outdoors Web Team

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