DONT WASTE YOUR MONEY!!!

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johnosn's review of GO Outdoors www.gooutdoors.co.uk

★☆☆☆☆

“DONT WASTE YOUR MONEY!!!”

Written on: 24/10/2013 by johnosn (1 review written)

Bought this jacket for my husband as he was so impressed with what he thought was a bargin. How wrong can you be. The first time he wore it was for a trip to scarfell pike. Climbed for about 2hrs and then suddenly noticed water appeared to be dripping from the inside. Yes it was waterproof but it didnt allow for any body heat and because it wasnt breathable just kept the water vaper inside the jacket resulting in a very wet husband who looked like hed had an accident and wet himself!
Fortunately a seam had come undone in the pocket and that was the only reason the VERY UNHELPFULL staff allowed me to have a refund on what I can only describe as an outdoor jacket not fit for purpose.
LESSON You only get what you pay for and never shop in go oudoors again

  • £25 Higear 3 in 1 gents jacket

    Goods purchased & cost

  • Customer Service

  • Quality of website

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Gooutdoors's Response to johnosn's Review

Written on: 25/10/2013

Hi there,

Outdoor jackets are for a variety of activities, we certainly wouldn't recommend a cheaper coated jacket as a jacket for mountain walks. For this type of walk you need a breathable layering system, as opposed to the Trent 3 in 1 which is really made for lowland rambling or day to day use.

Thanks for your comments,

Brandon
GO Outdoors Web Team.

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Scottreid's reply to Gooutdoors's Comment

Written on: 25/10/2013

Completely agree with the Go Outdoors team. You wouldn't drive an Audi TT and expect to win the Grand Prix.

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Johnosn's reply to Scottreid's Comment

Written on: 26/10/2013

Why do you even care?

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Johnosn's reply to Gooutdoors's Comment

Written on: 26/10/2013

As I said lesson learned You only get what you pay for. However that doesnt excuse the very poor customer service by staff at Go Outdoors.

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Gooutdoors's reply to Johnosn's Comment

Written on: 28/10/2013

Hi there,

Can we have details on what went wrong with the staff? It helps for us to pass it on to store so that they can improve for the future.

Thanks,

Brandon
GO Outdoors Web Team

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