Delivery none existent

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Guest's review of GO Outdoors www.gooutdoors.co.uk

★☆☆☆☆

“Delivery none existent”

Written on: 27/07/2013

Would not use go outdoors online again. Ordered Garmin Oregon. Email said delivery on Friday between 06.30 and 19.30. Sat in all day waiting. Checked on line tracker to see delivery man said he had called and left calling card, he never. Phoned Sat morn to complain and was told it would definitely arrive Monday. It didn't. Online tracker again said delivery man been and left calling card. Lying again, because he never. Phoned again Monday to complain again. The guy I talked to called delivery to see what is going on, called me back and said it will arrive Tuesday and they will phone 30 mins before delivery. Never arrived again, didn't even bother saying he had called this time. So I phoned and cancelled the order. Must have waited in about 30 hours in all for it to arrive while some delivery guy is getting paid to drive stock around the country and take it back to the warehouse. NEVER AGAIN
Ordered on Amazon. Arrived on time as promised

  • Garmin Oregon

    Goods purchased & cost

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    Delivery

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Gooutdoors's Comment

Written on: 29/07/2013

Hi there,

Thanks for bringing this to our attention. Our delivery partner is UKMail and we'll be passing this feedback on to them, as we expect a much higher level of service from any partner we use.

We apologise for the time wasted on your part and agree this service isn't good enough.

Brandon
GO Outdoors Web Team

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