Misleading discounts

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frzblue's review of GO Outdoors www.gooutdoors.co.uk

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“Misleading discounts”

Written on: 10/07/2013 by frzblue (1 review written)

I note the web site has now been amended, now I know what I'd be getting for my money, before it implied the garment cost less with extreme discount offers which WERE misleading, shame you don't see fit to remberse me the difference between the 'then' suggested dicount price and the 'now' price, especially as I'd spent the extra purchasing a discount card, which I'm not sure I have the loyalty to use again.

The ball is in your court.

Mr J Hill

  • Goods purchased & cost

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Gooutdoors's Response to frzblue's Review

Written on: 10/07/2013

Hi there,

The website shows prices across all of our stores. Sometimes this can incur a 'from' price to show on certain products, the lower price is for a discontinued colour most of the time.

This unfortunately doesn't mean it will 100% be available online, but should be available to reserve and collect in one of our stores. In these situations, we check with the store to see if the stock is there, if it isn't then they are told to amend their stock file to make sure this error doesn't persist.

We don't aim for this to be misleading, as the line is usually available for somebody who could theoretically reserve for pick up from the store that has stock.

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