Purchase of Gift Voucher

Click here if this is your business
★★★★☆
4.1 / 5
82.4% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of GO Outdoors www.gooutdoors.co.uk

★☆☆☆☆

“Purchase of Gift Voucher”

Written on: 26/06/2013

Firstly, I couldn't even access the website properly without disabling part of my internet security system. As a gift voucher it was obviously intended for somebody else. It was not possible to enter the recipients name in the delivery address so the item was delivered with my own name to the recipients address - How bad is that? Furthermore, the item intended as a gift wasn't even sent out until the day of the intended event and obviously arrived several days late. It wasn't a parcel, just an ordinary letter. If the item had not been requested by the recipient, I wouldn't have even bothered to continue past the first problem. Definitely not a user friendly website and a poor response from the company

  • gift voucher

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gooutdoors's Comment

Written on: 26/06/2013

Hi there,

Sorry to hear of your issue with the site. Site security is of the utmost importance to us so we'll certainly look into whether or not there are any issues with the site currently.

If you'd like to speak with us further about the issue, please do email through your contact details and customer service reference number through to us and i'll make sure somebody gets in touch, to see if we can rectify this issue.

Brandon
GO Outdoors Web Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review