discount card rip off

Click here if this is your business
★★★★☆
4.2
84.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

fikasaplank's review of GO Outdoors www.gooutdoors.co.uk

“discount card rip off”

★☆☆☆☆

written by fikasaplank on 12/04/2013

it seems to me that they are ripping people off with the so called discount card. everytime we go in and quote our postcode it always comes up as an expired card. I go at least 3-4 times a year for supplies but not anymore, im sick of paying for a card that is supposed to last 12 months but obviously doesn't. also we looked on there website and decided to buy a new tent. on arriving I asked about the tent we had decided on and was told that if the price ended in a 7 then it was discontinued. why still advertise it then? its all a rip off to get you down there and purchase something else which is usually more expensive. happened when we had our caravan too, we were after some jack pads for the legs and only just got the promotional flyer through the post only to be told when we got there that they had non and no other stores were showing any in stock. RIP OFF. avoid at all costs and in all honesty most things there are not cheap, you can buy cheaper elsewhere

  • tent, air beds, gas

    Goods purchased & cost

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Adj0180's Response to fikasaplank's Review

Written on: 18/04/2013

I am sorry but i Have to disagree wth you, having perviously worked ther and shopped then before that I think the discount card is great value.
With regad to the card expiring, if you feel that it has not been 12 months tell them. They will be more than happy to show you your discount card history and show you when you last renewed and what you bought with it. If tere was a computer mistake then they will be all means rectify it in some way.
Regarding the tent, the website will show it on there as long as at least one store is still showing it on their stockfile. This is because having it displayed on the website helps massivly to sell as we used to have customers travel from very far away to the store so want to know if there is anything that they like first. If you look on the website yo actually have an option to select a store to check if they have it in stock and reserve it.
IF for any reason it is showing on the stock file but is not in stock they will contact you before you travel in to let you know hence why when you reserve and collect it asks you to wait for confirmation. The stock file is not always right due to many reasons such as damaged in store. stolen or booking in errors. Any large store is the same whether it is a stand alone or part of a chain.( ive worked in retail since i was 15 its the same everywhere).
Finally with the price, the rrp without the card is set by the maufactuer, it is not set by go outdoors. The card gives you savings against retail, other stores/chains do not HAVE to sell it at rrp.
However with the discount card if you do see it cheaper elsewhere in the uk online or instore they will beat it by 10%.
To do a price match you have two options, you can click on the "found it cheaper" button on the website and wait for a response email with an authorisation code to give to the store, or you can go to the sore and tey can check it there for you.
PLease be aware that to do a price match you have t have a valid card, the product has to be identical, so same size,colour, year model etc. the reason for this is obvious as they will not price match an older model against a new model (different colour usually indicates a different year model). it has to be in stock with who you are price matching as many websites will leave a sale product up on the website that they no longer have in sock and will not get in stock again, and finally if it is not based in the local area (e.g if in manchester for manchester store) they have to include any delivery charges as you would have to pay that to get the product delivered r spend more in petrol to go and pick it up.
at £5 per year the discount cad used to save me £100's per year and even when i was sttaff I kept my card going as customer price was occasionally lower that staff( which is cost price)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gooutdoors's Response to fikasaplank's Review

Written on: 15/05/2013

Hi there,

We're really sorry to hear about this. The card does in fact last 12 months, and if this wasn't the case then there was an issue with the admin side of things, that can be rectified via our customer service team

Our website shows discontinued items across all of our stores as they are still available via reserve and collect somewhere. While this may not be ideal for somebody who doesn't live near that store, it can be a real find for somebody who does.

Thanks for the feedback, if you'd like to discuss anything further please do email us and i'll make sure somebody gets back to you.

Brandon
GO Outdoors Web Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0