Good store but poor value!

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  • Customer Service

  • Quality of website

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Cloverleafcc's review of GO Outdoors www.gooutdoors.co.uk

★☆☆☆☆

“Good store but poor value!”

Written on: 22/07/2012 by Cloverleafcc (1 review written)

Well ok I just wanted an electric hook up lead to go camping.
They advertised the price on their website of £39.99 which was similar to e-bay and other shops with the same offerings.
I picked up the lead and they said if I hadn't got their loyalty card the price would be the RRP of £100. In actulal fact the product does not have an RRP of £100! The RRP of their products are vastly inflated....oh dear. Any how after traveling 45 mins to the shop, I had no option but to buy the lead and had to subscribe to their account which was £5 to get the discount.

Why cant this company just charge the prices they advertise without luring customers into the £5 a year loyalty which is completely disfunctional and leaves a bad taste in the mouths of customers. The loyalty prices they charge are similar to other companies....and yet they need to gain £5 a year from you to run the business. Quite honestly it stinks and I wont be going back again.

  • electric hook up lead

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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Ian84's Response to Cloverleafcc's Review

Written on: 12/08/2012

Sorry to hear of your disatisfaction of our discount card. Not only does this provide you with at least 10%, and sometimes upto 70%, off our products RRP's, but it also has other massive benefits including the following:
Price Guarantee - we will beat any UK competitors price by 10% on like for like products.
Reserve and Collect - reserve your items whilst shopping online and they can be ready for you in store to collect.
Exclusive offers - we use your contact details to e-mail or text you exclusive offers to discount card holders ranging from specific products or our fantastic 15% off events, as examples.

As far as the RRP on the mains kit is concerned it is something I will check out but having just checked some other websites, they are also advertsing a retail price of £100.

Hope we see you in store again soon.

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