GoOutdoors - latest Special Offers trick

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Guest's review of GO Outdoors www.gooutdoors.co.uk

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“GoOutdoors - latest Special Offers trick”

Written on: 03/05/2012

Made special trip to Go Outdoors, Loughborough this morning with wife to get some running shoes using the 15% discount voucher we were recently sent. Waited about 3/4 hour to get "served" and get the correct size shoes. Took them to the counter but were told that the discount voucher was only valid between 5pm and 8pm that day!

Manager was perfectly within his rights to deny us the discount but I'm afraid he didn't just loose the shoe business - their attitude was such that, despite having given them several hundred pounds of business in the past few years we shall not be returning again.

Null points for customer service and marketing tactics.

  • none

    Goods purchased & cost

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Guest's Comment

Written on: 10/05/2012

I had a similar experience on the Phone, after ordering the goods over the phone, because for some reason my account would not work online, spent 10 mins ordering goods and telling name adrress etc and then tried to use the 15% off voucher only to be told it only worked from 5pm - 8pm. what a stupid policy, at least have an all day promotion. i was told i would have to call back after 5pm and start the process off again. needless to say i didnt bother. they seem to have very little idea of stock control as well, even the head office doesnt know what stock levels are.
you can get a bargain here but be prepared for no help with stock control.

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