Fitbit Reviews - www.fitbit.com

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Latest Reviews

★★☆☆☆

“Not a great product”

Written on: 29/08/2016 by Fatbloke11 (49 reviews written)

I bought my Fitbit from Amazon at a decent price. I used it constantly for the first 3 weeks I had it. The charge seemed to decrease day by day to the point where I have to charge it every day and it takes 4/5 hours. The data it provides I would challenge as I used MyFitnes Pal and Endomondo alongside it and the difference was quite radical. I would not recommend it for anyone serious about using it to help them get fit unless you use it purely to tell you how many steps you have taken each day… Read Full Review

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★★☆☆☆

“low life quality”

Written on: 29/07/2016 by McDowell81 (1 review written)

Have had for seven months, then it died. Don't feel it is even worth it to have replaced. Can't get through to customer service. I feel a product that I paid good money for should at least last one year? It will Not charge or sync. Not worth the money!… Read Full Review

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★☆☆☆☆

“waste of money”

Written on: 25/07/2016 by nanturra (1 review written)

let's see what can I say about this bulky piece of #**#! total waste of my money , does not sync, band extremely uncomfortable loose or tight very irritating to the skin. I would not recommend this product to anyone I should have gone with Apple… Read Full Review

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★☆☆☆☆

“Not worth it”

Written on: 01/07/2016 by Ashlyq45 (1 review written)

When I purchased my fitbit I thought it was such a cool item. Then it stopped working after 3 months. I had to prove I had purchased it even though I ordered it from the fitbit website. They had no record. It finally was replaced. Then it broke into 2 pieces. They tried to tell me how to reset it. I had to email again and tell them that is not possible because it is in 2 pieces. It was replaced again. Stopped working again. This time they tell me my warranty is expired. I purchased it in… Read Full Review

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★★★★☆

“STOPPED CHARGING AFTER 6 MONTH”

Written on: 01/05/2016 by ClaireShoemaker (1 review written)

I received the Charge HR for a Christmas gift. (before I got the charge I had a Zip--liked it) The Charge I got for Christmas was defective and Best Buy replaced it. I have had the device for 6 months and it just stopped charging. I called customer service and the representative gave me a few troubleshooting suggestions but nothing worked. The customer service representative was very helpful and understanding. They will be sending me a replacement. I just hope this one lasts longer than 6… Read Full Review

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★★★☆☆

“Battery Life Sucks”

Written on: 09/03/2016 by Modacious (1 review written)

I was having problems with my fitbit battery it wouldn't last more then a day. I contacted fitbit and the sent me a new one great was very happy that they did that. I received the new one a week ago and this one only is lasting a day also. Contacted fitbit and all they could tell me is I'm charging it to long and using the wrong wall charger even though it's a U.L. approved. They said the only thing they could do for me was to give me a 25% discount on the purchase of a new fitbit I guess they… Read Full Review

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★★★★☆

“Great customer service”

Written on: 29/02/2016 by Milliemoow (2 reviews written)

Received a Fitbit Charge for my birthday in June 2015 and loved it - so much so that I recommended it to friends and family. I love the functionality and the fact that owning a Fitbit has encouraged me to make a conscious effort to be more active however the design of the wrist strap isn't very inspiring. Six months later the tracker part was coming loose from the strap so I contacted customer service via live chat on the Fitbit website. The advisor asked me to send a photo of the damaged… Read Full Review

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★★★★★

“Awesome customer service!”

Written on: 28/02/2016 by JaxonRussoItalian1970 (1 review written)

I ordered a Fitbit Charger HE for my wife. I ordered the new Tiel color because she likes that color - but I was wrong! But she said it was fine even though it wasn't black like she wanted. Later we found the time was wrong. After trying every fix we could find online I called Fitbit's customer service and they said "no problem -we'll just send you a new one". I ended up telling them the wrong size and the small wouldn't fit my wife so I called customer service again and they once again said… Read Full Review

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★☆☆☆☆

“i9naccurate HR, and step/stair count”

Written on: 14/02/2016 by Hanaa141 (1 review written)

Purchased for my wife who has always used polar devices and found them to be very accurate. concerned that the HR reading was way out thus tested against both polar and Garmin hr monitors on two different devises. Garmin and polar read within 1-2% of each other. the fitbit under reads by about 25-30%. very disappointing. When I read other reviews suggestions there are comments about the position on wrist, sweat etc etc. The device is not 'fit' for purpose, turns out to be a very… Read Full Review

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★★★☆☆

“Does not work properly”

Written on: 27/01/2016

I got my Fitbit for my birthday. I was happy to get it but am now disappointed. The Fitbit does not live up to the selling points. Syncing is impossible. I called Fitbit tech support and thought it was synced but after I hung up I noticed it wasn't doing all that it was supposed to do. The data collected is flawed. The sleep functionality absolutely does not work. The time has been correct one time, however did not maintain the correct time. It is 8:55, my FitBit says it's 2:33. If asked I… Read Full Review

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★★☆☆☆

“Technology does NOT live up to Fitbits promises ”

Written on: 15/01/2016 by Tacla (1 review written)

I like the idea of Fitbit but the product does not deliver on its selling points. I have purchased two Fit Bit Charge HR's BOTH FAILED MISERABLY. Syncing is unreliable. The data collected is flawed. The function which monitors your sleep is laughable. The damn thing cant even keep track of time correctly. I am a bartender who sang praises regarding your company's product. I now tell people to avoid buying a Fitbit at all cost… Read Full Review

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★★☆☆☆

“Fitbit does not register true steps”

Written on: 28/11/2015 by 433Webster (1 review written)

I was thrilled to get a fitbit and was wearing it every day to monitor my activity. I became disullisioned when my friend who wears one told me about her trip from Tampa to West Palm Beach. She was in the car for 5 hours tied up in traffic and her fitbit recorded 10,000 steps while she was driving. OK, so hand motion is what it's all about, but if your sitting stationery for 5 hours, just using your hands to rotate the stiring wheel??? Well??? what would you think??? The readings are not… Read Full Review

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★☆☆☆☆

“Fitbit: Good idea, poor product”

Written on: 22/11/2015 by Power190 (1 review written)

I started using my Fitbit Flex at the beginning of 2015. After the first month the band broke. I bought some more bands. After three months the Fitbit stopped syncing with my computer, so wearing the Flex was pointless. Nice idea, too bad it doesn't work… Read Full Review

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★★★★★

“loved it but lost it”

Written on: 26/09/2015 by Garciafw213 (1 review written)

My son bought a Surge and told me How much he liked it and so I got myself a Charge thru my works wellness Program .I haven't worn a watch in my life and became attached to it and in made me start walking everyday. He took a 26 mile hike The Beatin Path in Redlodge Mt and Crossing one of a dozen river crossings his band broke and he reached for his Fitbit and fell in the river needless to say he was wet but ok but was bummed because he lost his fitbit. I told him we would have to save for a… Read Full Review

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★★★★★

“Great Service”

Written on: 02/09/2015 by Cirene (1 review written)

I've had the fitbit since February and ran into accuracy issues (my wrist is very small). The service team was excellent - sent me a replacement and helped me get the fitbit to work accurately for me. What a great support team - I strongly recommend to friends and am a devoted follower now!… Read Full Review

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★☆☆☆☆

“Lasted on 6 months”

Written on: 19/08/2015 by 388Perry (1 review written)

The Fitbit HR malfunctioned after 6 months. The notification fails when an incoming call is coming through. The notification icon on the phone setting slides on and off until it finally stays on the on position. Time keeps flashing without pressing the button for it. So upset with the money spent and the Fitbit support team. Ready to flip it and go with another brand name and warn the weight watchers FB groups about purchasing it… Read Full Review

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★★☆☆☆

“Don't buy a Zip”

Written on: 08/08/2015 by 1950Carr (1 review written)

My husband had purchased a zip for Valentine's Day it went fine until we had to replace the battery and then it didn't work at all. We got a replacement from fit bit but then again when we had to replace the battery it never ended up working correctly. I'm not about to replace it again it's to much trouble. I'll just get a new iPhone and not deal with another tracker. Sorry fit bit… Read Full Review

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★★★☆☆

“Fitbit Flex”

Written on: 12/06/2015 by timothyblewitt (4 reviews written)

I got a Fitbit Flex for Christmas and have been wearing it now for 6 months. I do like it a lot particularly for measuring my sleep pattern where it is remarkably accurate. I also find it to be a great incentive to walk further and get more exercise. For me this was an introduction to wearable technology which can only get better. This model has 2 major flaws. Firstly the battery life is say 6 days - you really need something that will last a year! Secondly the wrist band is very difficult to… Read Full Review

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★★★★★

“Fitbit Flex”

Written on: 23/01/2015 by 335Stephens (1 review written)

I got my fitbit flex for Christmas and love it! I've read some people complaining about losing it and I have not had this issue at all. The band is made very well and the clasp. I am feeling happy and healthier since I've become a fitbit user. The one downfall is the battery life. I have a hard time taking it off to charge it because I want constant results, but as with all technology, it must be charged. I have to charge mine about every 3 or 4 days… Read Full Review

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★☆☆☆☆

“RAJ”

Written on: 18/11/2014 by RAJbtown (1 review written)

I purchased the Force in January. I too had the rash so I returned it. I just purchased the Charge. Their is a problem with the software but customer service doesn't know how to fix it. They tell me several customers have the same problem and the engineers are trying to fix it. Doesn't help me. I asked to speak to someone else but they are always in meetings! VERY unhappy with this purchase and will be returning the product… Read Full Review

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