written by ClaireShoemaker on 01/05/2016
I received the Charge HR for a Christmas gift. (before I got the charge I had a Zip--liked it) The Charge I got for Christmas was defective and Best Buy replaced it. I have had the device for 6 months and it just stopped charging. I called customer service and the representative gave me a few troubleshooting suggestions but nothing worked. The customer service representative was very helpful and understanding. They will be sending me a replacement. I just hope this one lasts longer than 6 months. I truly love this device--Charge HR and hope I have better luck with this new one they are sending me.
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