Field & Trek Reviews - www.fieldandtrek.com

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Latest Reviews

★☆☆☆☆

“Goods faulty”

Written on: 29/07/2014 by GlenysB54 (1 review written)

These goods were faulty on arrival. I emailed field and trek for prepaid label to return and they came back next day asking for photos. I emailed straight back to say fault could only be felt and not seen -Spikey bobbles on inside sole. I have not heard back from them since. I have now sent another four emails!… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 25/07/2014 by usMacKinnon42 (1 review written)

No phone numbers direct to shops. Returns documentation advises to send returns via Registered Post but Post Office charge £11 for this service. Tried to ring Customer Service to discuss and complain about this and couldn't get through. Cheaper therefore to use eg Cotswold walking shops - at least you won't have to pay huge postal charges for exchanges and returns. Emailed company and was told could be up to 5 days before they dealt with query. Meanwhile to get refund you have to return within… Read Full Review

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★☆☆☆☆

“Staff attitude”

Written on: 24/07/2014 by ArturoMcClanahan (1 review written)

On Sunday 20th July my wife and I were strolling along the pavement in Bridge Street, Chester when we were startled and forced to step aside for a large man on a bicycle forcibly riding amongst the pedestrians. Several people commented to us about his behaviour and upon turning to watch him depart we noted that he turned into the doorway of Trek and Field and appeared to be 'opening up' the store. I was going to remonstrate with him but taking into account his size and the fact that he appeared… Read Full Review

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★☆☆☆☆

“Nicht zu empfehlen ! Unseriös !”

Written on: 11/06/2014 by Sheldon480 (1 review written)

Ich habe bei Field & Trek Wanderschuhe bestellt und bekam nach der Zahlung über PayPal eine mail, das das Paket angeblich nicht zugestellt werden konnte. Die Sendungsverfolgung zeigte aber, das gar kein Paket geschickt worden war. Mehrere Versuche per mail eine Kontaktaufnahme zu erreichen blieben unbeantwortet. PayPal hat meine Kosten erstattet. Mein Rat: Besser nicht probieren… Read Full Review

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★☆☆☆☆

“Terrible Customer Support”

Written on: 28/03/2014 by Imani1993 (1 review written)

After ordering 2 things and receiving one of them damaged, I was told by Fieldandtrek Customer Support to return only the damaged one and was assured that all my shipping costs will be covered. However, instead of exchange (I was also assured to get a new item by the Customer Support) I got a refund, which I wasn't interested in at all in the first place and email, confirming the refund for return delivery costs - surprise surprise, no refund for none shipping costs reached my account! The… Read Full Review

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★☆☆☆☆

“I think Yodel and Field & Trek are the same Company”

Written on: 14/03/2014 by Meredithp235 (1 review written)

Don't ever purchase anything form Field & Trek or use Yodel as a courier both have lousy customer service. Still have not received my parcel even though I tried to collect it myself and was told it stays with the owner drivers. Field & Trek said it was out of there hands to do anything, we have your money so p...off… Read Full Review

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★☆☆☆☆

“Buyer Beware!”

Written on: 04/02/2014

I placed an order online yesterday (3.2.14) for some walking boots. The order was placed before the 4pn deadline and I paid the next day delivery charge and received the order confirmation. Having waited in today for the courier as a signature is required, I received a "flyer" email from them today and noticed the cut off time for next day delivery is now 2pm. After some difficulty I found a number for the Field and Trek web enquiries (subsidiary company of Sports Direct). I contacted them and… Read Full Review

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★☆☆☆☆

“Abysmal - failed to deliver, then charged me for postage”

Written on: 03/02/2014

I have used Field & Trek in the past, but never again! Placed an order, chose Next Day Delivery since it was only £1 more expensive, then sat at home and waited, and waited... Needless to say, the parcel failed to arrive the next day (even by the By 9pm deadline), and on checking the Yodel (another company to avoid, possibly even worse that Field and Trek) tracking system, saw that they had it marked as 'Delivery Refused by Customer', which was utter rubbish since both my wife and I had been… Read Full Review

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★★☆☆☆

“Just too much hassle”

Written on: 26/09/2013

I ordered several things from F&T online a few weeks ago, and though they arrived quickly, and the prices were great, one item was faulty and another was totally different to the picture. I emailed right away, no one has yet replied - we're talking at least a fortnight - and I had to send the stuff back at some cost because there was literally no help forthcoming. Then I had to chase it up which involved several more emails which also went unanswered, a few phone calls to Sports Direct CS… Read Full Review

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★☆☆☆☆

“Rucksack wth broken parts”

Written on: 15/07/2013

I bought a rucksack from them. It arrived quickly, but then I discovered it has three closure components broken. It was the last and unique backpack of that model so I can't change it (I don't want refunds)… Read Full Review

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★★★★★

“What an excellent service once again from Field and...”

Written on: 07/06/2013

What an excellent service once again from Field and trak i got my new Salomon boots in just 20 Hrs ordering online on a Sunday afternoon and received them first thing monday morning,And they were the cheapest online price beating Amazon hands down,I will certainly be buying again from this company many thanks for an excellent service… Read Full Review

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★★★★★

“Excellent Online Service”

Written on: 27/05/2013 by Elizabeth79 (1 review written)

Have made an order last week and everithing was brilliant,especially the reduced prices!I received everithing in good condition,in sealed bags. I can't ask for more than that.Thanks!… Read Full Review

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★☆☆☆☆

“where are the goods?!”

Written on: 16/05/2013

Paid for next day delivery but goods got lost with courier... have been told by courier (Yodel) to contact supplier. I have done so on three separate occasions and no response. There is no telephone number to call. avoid this lot like the plague!… Read Full Review

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Nofreetime's Comment

Written on: 16/06/2013

TOTALLY agree. Paid for next day delivery goods didn't arrive in time for the holiday, want to return the goods they say I have to pay to return them. They are in breach of contract and I am in the process of going to the Small Claims Court. Had some email correspondence prior to this decision but soon as mentioned my legal position all emails stopped and yes there is NO PHONE NUMBER. AVOID BUYING ANYTHING FROM THIS COMPANY - YOU HAVE BEEN WARNED!!!!!

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Frankfehmers's Comment

Written on: 08/07/2013

Wish I had read this review before ordering shoes to be delivered to southern Spain.
They have been in Barcelona now for 2 weeks, I contacted the courier DVL but was told I had to contact the seller. I mailed Field and Trek customer services, was told it could take 1 to 5 days before they could reply!! Now it is 6 days, I have asked for a refund or the shoes to be delivered straight away, no answer.
What kind of customer service is this from both courier and seller.?

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★★★★☆

“No problems this time”

Written on: 26/04/2013 by Ro5s17 (1 review written)

I ordered a pair of Meindl vakuum boots from field and trek because they where the cheapest by far.....then i read the reviews on hear! i had requested next day delivery and spent the night worrying that i was about to run in to a world of trouble but they turned up the next morning exactly as i had requested so to be fair i cant fault they… Read Full Review

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★☆☆☆☆

“Size 8 and 10”

Written on: 16/04/2013 by jfoulger (1 review written)

Ordered some Salomon Speedcross shoes. When they eventually arrived they had sent me a size 8 and a 10! Returned them two weeks ago but still no response! DO NOT EVER USE THIS COMPANY! The very worst I've ever used!!!!… Read Full Review

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Nofreetime's Response to jfoulger's Review

Written on: 16/06/2013

If applicable - use the Small Claims Court process to get your money back - do not be put off, it's simple to follow. Don't be put off by this organisation.

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★★★☆☆

“Faulty shoes got sorted”

Written on: 12/04/2013 by Burt-one (1 review written)

Ok so I read the reviews and they weren't good, but this was after I had ordered some merrell walking shoes as they were by far the cheapest online, arrived quick tried them on and they broke. Messaged field and trek and an automated response came back with a free post addy, so I posted back then I messaged and messaged and messaged there contact emails are terrible, didn't hear a thing so got really frustrated, so I phoned was on hold for 20 mins but they assured me they would send an email… Read Full Review

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★★☆☆☆

“Two defective tents. No replies. Item not in my account ”

Written on: 01/04/2013

The first tent was less than half price and, on a wild camp in the Cairngorms, I found a tension clip missing from the groundsheet to flysheet which meant that the tent would not pitch properly. I had to improvise in a situation which could have been serious in severe weather. Was instructed to return it for a refund and asked that I would receive a replacement. NO REPLY. The tent was less than half price for a week only and if I returned it I would then have to buy the same thing at full price… Read Full Review

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Nofreetime's Comment

Written on: 16/06/2013

If you are out of pocket - use the Small Claims Court - it's easy and what they are there for.

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★☆☆☆☆

“Customer Service is s joke”

Written on: 20/02/2013

I ordered a tent from their website but when I went through checkout it gave me e message to say that the card payment had failed so please try again. However I received an email confirmation of the order so I phoned my credit card company who said the payment had been taken - so it's just as well I didn't pay again. I tried to inform the company of this but there was no phone number and when I wrote out the story on their mesage form and tried to submit it it kept telling me "message failed."… Read Full Review

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Nofreetime's Comment

Written on: 16/06/2013

TOTALLY AGREE WITH YOU THE MESSAGE BOARD IS A JOKE AND THEY DON'T HAVE A PHONE NUMBER

AVOID THIS COMPANY!!!

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★☆☆☆☆

“Appalling”

Written on: 20/02/2013

Don't buy anything from this website if you want goods delivered in good order and on time. You cannot contact them by phone and they don't respond to emails… Read Full Review

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Nofreetime's Comment

Written on: 16/06/2013

If the goods didn't arrive on time eg. paid for next day arrived 2+ days and you decide you don't want the goods and want a FULL refund. This is your right AND they have to pay for your return postage. Yes, you are right they don't respond - go down the Small Claims Court process it VERY easy - don't be put off. They are in breach of contract - plain and simple. Good luck.

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★☆☆☆☆

“The worst online company!!!!!!!! Do not use!!!!!!!!”

Written on: 24/01/2013

I am going to have to agree with the majority of reviews and say this company is an absolute disgrace. I order a product on the 31/12/12 and it is still yet to arrive 24 days later. I have sent no less than 14 emails, some using there online form with the pre listed problems and others with a direct query of my problem. They have not acknowledge any of my emails. I have even emailed sports direct who own them and they are not even interested. Completely unbelievable. Of course they took the… Read Full Review

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Nofreetime's Comment

Written on: 16/06/2013

Similar thing happened to me - use the Small Claims Court process - they are in breach of contract, plain and simple. Don't let them get away with it - don't be put off, your money why give it away to them?

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