Appalling customer service

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  • Customer Service

  • Quality of website

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usMacKinnon42's review of Field & Trek - www.fieldandtrek.com

★☆☆☆☆

“Appalling customer service”

Written on: 25/07/2014 by usMacKinnon42 (1 review written)

No phone numbers direct to shops. Returns documentation advises to send returns via Registered Post but Post Office charge £11 for this service. Tried to ring Customer Service to discuss and complain about this and couldn't get through. Cheaper therefore to use eg Cotswold walking shops - at least you won't have to pay huge postal charges for exchanges and returns. Emailed company and was told could be up to 5 days before they dealt with query. Meanwhile to get refund you have to return within 14 days so the clock is ticking..
Will never use online service again. Had I known I'd have this problem I would never have used them.

  • Walking shoes

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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