Written on: 08/12/2013
I had been looking for a particular piece of extreme camping equipment for a while, but nobody would allow me to have a look at it first to see if it really was what I needed. Facewest's returns policy was just what I needed. I bought the item and when I saw it, was perfectly happy with it, so kept it.
I was even willing to pay a local outlet another 20 quid more than Facewest's price for a sale or return deal. They said they would and then decided not to, but didn't tell me. I waited weeks for word and got nothing. With scant days to spare before the event in question I found out they'd gone back on their word, spotted Facewest's return policy, bought the item and was able to attend the event.
Nice one :-)
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