great people but perhaps not enough of them

Evans Cycles www.evanscycles.com
★★★★☆
4.2
From 2146 reviews
82.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Evans Cycles www.evanscycles.com

“great people but perhaps not enough of them”

★★★★☆

written by on 07/09/2017

The staff at my local Evans are very knowledgeable, friendly and eager to help. My four star review is because the business end of things could do with improvement: there aren't enough people to help customers and manage the tills at the same time, so (a bit like builders) they juggle. In buying my Brompton, I gave up waiting for the salesman to have the time to ask an engineer about the wobble that disturbed me, and I had to come back the next day. Spending over £1,000 on a bike may not be a lot for them, but it is for me!

That said, I will always buy my bikes from Evans, because I have absolute confidence in their expertise, integrity and enthusiasm. I trust their advice; they deal with me as a person and not as a "sale". This may not be unique to Evans - I've had similar service from independent shops - but it's more rare in a chain.

  • Brompton six speed

    Goods purchased & cost

  • On time

    Delivery

write a review
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!