Written on: 09/08/2014 by moore72 (2 reviews written)
I only write a bad review if I have been well & truly messed around & in this case I have... I spotted a Norco sight carbon at a sale price & took the plunge & placed the order, 10 days later the bike arrived, as I started to put the bike together I noticed a scratch on the top tube & also marks on the frame near to the seat post, also the tyres were dirty & there was evidence of pedals being screwed in, I'm pretty sure I had been sent a ex demo bike, I wouldn't say it had been used on the trails, but definitely used on a car park or similar. I emailed photos & was advised that a replacement would be arranged, the collection was booked in for a Friday , but they didn't show, it was then arranged for the Monday, but again they didn't collect, it was finally collected on Tuesday. I waited a couple of days without hearing anything, so rang up & was advised that the bike was no longer in stock & I opted to have my money back. What annoys me is that someone within Evans clearly new this was bike was damaged & still sent it out, obviously hoping that I wouldn't send it back. I've wasted three weeks & had 2.5k taken out of my account, I've since ordered a new bike from another supplier with no problems. I'll be emailing Norco to advise them that their only supplier in the uk is messing their customers around.
As rated by real users
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