Profit before service

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moore72's review of Evans Cycles www.evanscycles.com

“Profit before service”

Written on: 09/08/2014 by moore72 (2 reviews written)

I only write a bad review if I have been well & truly messed around & in this case I have... I spotted a Norco sight carbon at a sale price & took the plunge & placed the order, 10 days later the bike arrived, as I started to put the bike together I noticed a scratch on the top tube & also marks on the frame near to the seat post, also the tyres were dirty & there was evidence of pedals being screwed in, I'm pretty sure I had been sent a ex demo bike, I wouldn't say it had been used on the trails, but definitely used on a car park or similar. I emailed photos & was advised that a replacement would be arranged, the collection was booked in for a Friday , but they didn't show, it was then arranged for the Monday, but again they didn't collect, it was finally collected on Tuesday. I waited a couple of days without hearing anything, so rang up & was advised that the bike was no longer in stock & I opted to have my money back. What annoys me is that someone within Evans clearly new this was bike was damaged & still sent it out, obviously hoping that I wouldn't send it back. I've wasted three weeks & had 2.5k taken out of my account, I've since ordered a new bike from another supplier with no problems. I'll be emailing Norco to advise them that their only supplier in the uk is messing their customers around.

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Shootyermouthoff's Response to moore72's Review

Written on: 31/12/2014

There's no guarantee that sale bikes are new and could well have been sent back from a shop to HQ then shipped out again.

It is up to the shop to advise of damage but it's dependent on the shop.
Also, in an ideal world, it should have been checked before shipping, and if there was damage you should have been advised of it and whether you wished to continue with the purchase. It's not beyond the realms of possibility that you could've haggled a bit more off the bike so had a bike, with some imperfections, but a nice bike for a great price

However, this type of thinking just doesn't happen as standard and this comes down to poor training again.
You can't run a business on pot luck customer service although Evans Cycles is trying to..

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