Awful customer service

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Savion204's review of Evans Cycles www.evanscycles.com

“Awful customer service”

Written on: 04/08/2014 by Savion204 (1 review written)

In the space of a month they have let me down big time. First of all a brand new £600 bike was missing a dust cap and the fool on the end of the phone told me that it was supposed to be like that. Today I have been let down as I was quoted 1-2 days for a click and collect service. Have now been told that the items won't be in until Wednesday meaning they won't be with me for a long training ride I had planned this week. Absolutely awful. Won't be using them again even for a brake cable.

  • £640

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

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  • Value For Money

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Shootyermouthoff's Comment

Written on: 31/12/2014

Anybody with similar problems - no guarantees this will work as the communication between HQ and stores is awful but try...

Take the name of the person that you have spoken to in the contact centre, the time and date, then ring your local store and see whether they can swap in a part.
Take your receipt and bike, if you can - you might like to ask for the manager...
Some stores will swap in off another bike and then re-order the bit for the bike they have taken the bit off.

Click and collect is dependent on either a lorry delivery - most stores, outside London, only have one a week and couriers.
If you're in a hurry use it only if it's available in store there and then. You can check store stock on the website.
Otherwise order it online as anything over £20, except really big stuff, is free delivery so you're affected by nearly the same vagaries of postage as Evans Cycles is.

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