Dangerous design & build

Evans Cycles www.evanscycles.com
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kevsolly's review of Evans Cycles www.evanscycles.com

“Dangerous design and build”

★☆☆☆☆

written by kevsolly on 19/05/2014

Warning be aware THESE and other PINNACLE FULL SUSPENSION FRAMES ARE SERIOUSLY DANGEROUS AND EVANS WONT REPLACE THEM!!!

My full sus 2team 008 frame was bought in August 2008 for £500 (half price as they were £1000) new from Evans in Spitalfields and it snapped on April 2014 nearby the chainrings section on the rear chainstay section.
There are joints welded here and mine snapped whilst cycling home from work.
This frame snapped on a welded joint due to a design or manufacturer error, PERIOD. Nothing else.
The shop manager of Spitalfields branch said that because my bike hasn't been serviced and this is why the frame has snapped. This took a whole month to come to this conclusion.
This is level of communication is NOT acceptable, I am totally appalled and disgusted with their poor level of customer service.
Then after collecting my bike on Saturday morning the shop manager didn't even have the decency to explain what and why the warranty hadn't been granted because he knew the FACT why.
Then to add insult to injury there were email letters printed out and attached to my bike dated the 12th May 19, 2014 saying suspension parts were not serviced and about chainstay scrappings but that they were willing to offer me a new frame or bike at cost price plus VAT.
This bike has been used 99% of the time as a commuter bike to work 14 miles per 4 day per week.
I rang an independent specialist bike shop and they told me their verdict is utter rubbish.
I been riding bike for over 40 years, I purchased new a Kona AA 1996 that I owned for 14 years, I have a Specialized S-Works M5 2002 from new that I'm still riding that has at least 10000 miles on it and it’s immaculate so I don’t buy cheap and this frame wasn’t either especially with the parts I had put on it.
This is all down to a welded design fault on their pinnacle full suspension frames as my S-works doesn't have the same design, it has one piece of flowing framework made so now I'm going to make to known to anyone who has one of these frames and are still using it.
If this happens to you, take every component off it before sending it back as they will try and say it has not been serviced properly. Lifetime limited warranty, it isn’t worth the piece of paper it’s printed on.

  • Full suspension Frame Team 2008 bought in 2008 £500 new

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