Went out of their way

★★★★☆
3.6 / 5
67% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

NOTiFY's review of Evans Cycles www.evanscycles.com

“Went out of their way”

Written on: 07/08/2013 by NOTiFY (1 review written)

Excellent customer service from the advisor in Customer Services. Placed an on-line order on Friday (2.8.13) and after confirmation email arrived and was unsure if Gore Fusion 2.0 shorts I'd ordered included a liner. Called Customer Services and spoke to her she checked on the system, looked through a catalogue and then Google'd product. As she was unsure she suggested she intercept the order, check it and call me Monday. As promised she called on Monday am. Confirmed shorts had liner and dispatched. Arrived today (Tuesday). Amazing speed for free delivery and she went out of her way to help. This was a replacement for faulty order and unresolved issue from Wiggle. Will certainly use Evans for next purchase.

  • Replacing 7 year old Gore pair. Ride 12-17 miles off-road 6 days a week. Comfiest & most unrestrictive shorts I've owned. Liner feels invisible. Well worth the money.

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

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