Awful online service - non-delivery - shambolic

Click here if this is your business
★★★★☆
3.6 / 5
67% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

philopp's review of Evans Cycles www.evanscycles.com

“Awful online service - non-delivery - shambolic”

Written on: 10/06/2013 by philopp (3 reviews written)

Ordered two bikes for our kids' birthdays - Evans quoted 3-5 days delivery, but a week later, no bikes., I emailed Evans - no reply, so I called and was told someone would get back the next day. They didn't. I called again and was told there had been an error and the bikes would be with me by Friday. They never arrived. I called on Saturday and was told someone would get back to me. They didn't. My kids had no birthday presents as a result.

Evans are clearly not honest in their quoted delivery times, their customer service people have a don't-care attitude and their organisation is shambolic - I have bought from them in the past online and had problems - I should have learned my lesson! I'll never use them again

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
evanscycles.com