Written on: 05/02/2013 by mrbmerc (1 review written)
What a shame. A seemingly great web site business. I narrowed down my choice, online called for a final bit of advice, ordered a £1100 bike (a lot to me). It was promised for delivery 3 days later on a Saturday. I took the day off work and arranged to go for a ride with my son. Lunch time comes no bike so I called up to confirm. Courier was checked and yes Bike will be with you by 6pm. Bike didnt arrive! I called up Sunday for an explanation wasn't offered a sincere apology despite me taking a day off work. Was told I couldn't have a refund because they hadnt got the bike. So wasted weekend, £1100 lighter and still no idea of when or if the bike might arrive. Several phone calls later " it's on it's way" " it's not on its way" " it will be with you tomorrow" " it wont be with you tomorrow" - "if you want a refund you have to call back with your card" CALLED BACK WITH MY CARD "no we don't need your card for a refund". So the courier let them down but the shambolic approach and lack of customer care on the back of this episode lost a sale and a customer and wound me up enough to write this! I'm off to my local bike shop to choose the right bike and "ride it home".
As rated by our community of reviewers
" Worst Customer Service ever! " Read More
" Excellent and friendly service " Read More
" Camping with kids " Read More
" Joke shop " Read More
" I have e mailed asking about goods return policy no reply " Read More