prices fine, cust service has nose dived, staff terrrible

Click here if this is your business
★★★★☆
3.6 / 5
66.9% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Simopetar's review of Evans Cycles www.evanscycles.com

“prices fine, cust service has nose dived, staff terrrible”

Written on: 04/01/2013 by Simopetar (2 reviews written)

Over the last 2 days I've been to three branches in Central London - Waterloo, London Bridge and Spitalfields looking for a new bike for my boy. I'd already done the research online and narrowed it down to a few choices, but wanted to have a good run through to help me narrow down the selection.

In the London Bridge store, when i asked whether the assistant could recommend a good model, the staff couldn't be bothered. When I enquired about the features of a particular model the answer came no longer than :" It's a boy's bike". No better in the Spitalfields branch, where the assistant declared he'd just come back from holiday and looked hassled to even unchain a model.

To be fair the prices are good, so I ended up buying one anyway, even then they seemed like they couldn't care less.

I've felt compelled to leave a review, even though I've never done one before, due to the uttterly terrible customer service. If you're spending a few hundred on anything, you deserve miles better service than this.

If I'm in Spitalfields again looking for a new bike, I definitely know where I'll be going, only a few paces away, but the staff were just great. Shame they didn't have the model I was looking for.

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
evanscycles.com