Upsold on Silver service!

Click here if this is your business
★★★★☆
3.6 / 5
66.7% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Evans Cycles www.evanscycles.com

“Upsold on Silver service!”

Written on: 13/11/2012

I put two bikes in for a service in a West London Branch. The bikes were then outsourced to another service shop for the services. I received a call from the service shop with an update on the bikes. I was informed that I would need new brake blocks on bike 1 and a new chain. I was happy about the new chain but felt my brake blocks were fine (I can replace them myself anyway). I was informed that the service wouldn't go ahead unless I bought the brake blocks which I felt was a bit petulant. I am not putting the bike in for a car MOT! and its up to me if I want to buy the parts.

Bike 2 which I knew needed its front wheel straightened out, a new wheel at most was quoted for a £192 repair for what I dont know!

I only took the bikes in for a service. I didn't proceed with any of the work as I felt their attitude was terrible and my gut feeling was that I was being sold a lot more than I needed. Its unfortunate as I have put my bikes into Evans cycles in the past and have found their advice and quotes believable and fair.

  • Goods purchased & cost

  • Customer Service

Visit evanscycles.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
evanscycles.com