Written on: 04/08/2012 by OSayers (1 review written)
I bought a bike and paid in full on the Sunday, arranging to pick it up on the Tuesday evening once it had been built, before I headed back to Edinburgh the next day.
Due to an error it wasn't ready when I arrived just before closing at 7:30 - in fact they hadn't even started the build - but the guys immediately started work on it, even staying back after closing to get the bike built so I could take it with me.
To be honest the mistake shouldn't have happened at all, but it did and such things can easily taint the overall experience, but by quickly fixing things they regained my confidence and recovered a bad situation.
Truly excellent customer focused service like this is hard to find and they've won my future business as a result.
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