Empty box

Evans Cycles www.evanscycles.com
★★★★☆
4.2
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evildead6661666's review of Evans Cycles www.evanscycles.com

“Empty box”

★★☆☆☆

written by evildead6661666 on 09/07/2012

I ordered two bike lights from Evans. The website is great. Ordering and payment was easy.

When my package arrived I opened it to find one back light and one empty box for a front light. The best bit is that the box's front is cut away so that you can see there is no light in it! There is a little red arrow saying "try me" and sadly pointing to the empty space where the light should be. Clearly whoever packed my order knew there was no light there, but merrily sent it off anyway! Just for the fun of it! Oh how we all laughed!

My sister will just have a wait a few more days for her crappy birthday prezzie. I'm sure she'll survive.

Btw, when I called, they issued a refund immediately.

  • Goods purchased & cost

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Evans Cycles's Response to evildead6661666's Review

Written on: 10/07/2012

Dear Customer

We are sorry to note that your recent experience with Evans Cycles has left you disappointed.

We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.

E-mail contact details are: [email protected]

Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.

Kind regards

Balint Hamvas

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