written by hzv5wk on 24/07/2011
Visited the Gatwick showroom attached to the distribution warehouse after printing off a 90th birthday discount voucher for 15% off closthing and accessories.
The store allows any item in stock at the warehouse to be collected, you just fill in the form and 5 mins later it appears. That is the theory.
The collection counter is staffed by a bunch of teens who spend more time laughing and joking with each other than serving customers. Despite 4 staff standing there and only 1 serving, I was ignored for several minutes. Eventually I was served and my order for 4 tubes and some accessories was put through the system. After 5 mins 2 tubes arrived. No accessories and no sign of the other 2 tubes. Another 5 mins and the accessories arrived. Still 2 tubes missing. The guy serving me left the counter and eventually someone else decided to try and help. A battered and incorerct tube appeared which I rejected. After 35 mins I gave up and said I would go with what I had.
Along with the 2 tubes, I had a crud catcher, some specialized gloves, hummvee 3/4 shorts and hummvee trousers. Only the shorts & crud catcher got reduced 15% by the 90th birthday voucher.
I queried it and was told it only appied to a small number of products that were sold at the RRP or, as the guy put it
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Hzv5Wk's Response to hzv5wk's Review
Written on: 24/07/2011
continued...
"about 1% of the stuff in store". Voucher said it applied to full priced items. Gloves and trousers showed no indication of a reductionin proced. The only price on them was the one I paid but because this was allegedly less than the RRP (how am I supposed to know whatthe RRP is) the voucher did not apply.
Evans Cycles's Response to hzv5wk's Review
Written on: 31/07/2011
Dear hzv5wk,
We are sorry to note that your recent experience with Evans Cycles has left you disappointed.
We would welcome the opportunity to restore your faith in us and would ask you to get in touch with me at the following address and I will be happy to investigate and respond to your concerns.
E-mail contact details are: [email protected]
Please be assured customer feedback is important to us and taken seriously, so we do hope you will take the time to let us assist you.
Kind regards
Balint Hamvas