upset customer

★★☆☆☆
2.0
From 58 reviews
21.0% of users recommend this

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Cannonvl481's review of Direct Golf - www.direct-golf.co.uk

“upset customer”

★☆☆☆☆

written by Cannonvl481 on 18/06/2014

what an excuse for a company! after placing and paying for an order two week ago i have received an email by return stating that my goods are out of stock and that the order is "pending" what does this mean? i have left a number of messages on the customer service line but to no avail, as my calls have not been returned!i strongly advise any possible customers to take their custom elsewhere!! still awaiting my goods or full refund!!

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Directgolf's Comment

Written on: 10/10/2014

Hi,

We are sorry that you received this experience when shopping with us. This is not the service we aspire to and we are sorry that this has not been dealt with efficiently.

We do value as a customer and want you to know that we are very sorry that this occurred in the first place.

If you ever want to discuss this please contact me.

Customer Services Team

Rebecca

Direct Golf UK

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