Written on: 13/03/2014 by Lossless (1 review written)
Bought a Saracen Kili Elite and have to say it's an amazing mountain bike. However, I did have an issue with the bottom bracket (developed a clicking nose the second ride in) and the brakes were sticking. I contacted the shop and spoke to a dude named Nathan, instantly knew what was wrong with the brakes (which resolved the problem instantly) and suggested a few things to try out with the crankset - unfortunately this did not resolve the problem - I contacted Nathan again and after explaining the situation he instantly offered to send me a new bottom bracket/crankset to replace the one I have. Can't fault this service at all. big thanks to Nathan and Cycle Gear.