Written on: 09/10/2013
Ordered a groupset for my bike. Cranks came mixed, one XT, one SLX. It took MONTHS till they replaced the wrong part. I spent a lot of time emailing them and phoning them and were totally irresponsive. I even went to their "shop" in London (from OXford) to see what's was wrong after a few months of having nothing as an answer. That was not a proper shop and I found the staff working there not very knowledgeable about bikes.
Never will use them again. My worst experience ever buying on line.
This was in 2011.
As rated by our community of reviewers
" Great bike great price " Read More
" Poor customer service " Read More
Written by nickih2002
" Great Service " Read More
" Awful awful service. Cheap for a reason " Read More
" Terrible serivce, Item not received, customer service AWFUL " Read More
Written by b2bs2014