written by on 24/10/2014
I had the most exhausting and bad experience trying to order something from Chain Reactions. I tried to order some $300 pedals from them, but they NEVER got to me. When I ordered the parts, the site told me that it would only take 2 weeks to get to me in the U.S. Then, 4 weeks later I had to call to find out what happened. The phone call was a waste of time. The person on the phone was impatient and belittling. They just had me fill out a form that was supposed to help me find out the status on my order, but that got me no answers either. On the 5th week, I gave up. I canceled my order to get my money back. I would understand if I had ordered some cheap $15 part. That is something that would take a low priority over a bigger sale item. But, I made $300 purchase. I imagine that kind of purchase would warrant some validity and get to its destination in a timely manner. Guess that’s just me. The cherry on the sundae is that they sent me an evaluation email. I just laughed. You can imagine what kind of evaluation I gave them. Good luck to anyone who tries to get something from here.
As rated by our community of reviewers
S.pixie's Comment
Written on: 29/12/2014
Hi,
I have currently had the same experience - never receiving the goods purchased was wondering if you got your money back?