Eternity of waiting.

Click here if this is your business
Chain Reaction Cycles www.chainreactioncycles.com
★★★☆☆
2.6
40.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of Chain Reaction Cycles www.chainreactioncycles.com

“Eternity of waiting.”

★☆☆☆☆

written by on 24/10/2014

I had the most exhausting and bad experience trying to order something from Chain Reactions. I tried to order some $300 pedals from them, but they NEVER got to me. When I ordered the parts, the site told me that it would only take 2 weeks to get to me in the U.S. Then, 4 weeks later I had to call to find out what happened. The phone call was a waste of time. The person on the phone was impatient and belittling. They just had me fill out a form that was supposed to help me find out the status on my order, but that got me no answers either. On the 5th week, I gave up. I canceled my order to get my money back. I would understand if I had ordered some cheap $15 part. That is something that would take a low priority over a bigger sale item. But, I made $300 purchase. I imagine that kind of purchase would warrant some validity and get to its destination in a timely manner. Guess that’s just me. The cherry on the sundae is that they sent me an evaluation email. I just laughed. You can imagine what kind of evaluation I gave them. Good luck to anyone who tries to get something from here.

  • Bike Pedals $300

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

S.pixie's Comment

Written on: 29/12/2014

Hi,
I have currently had the same experience - never receiving the goods purchased was wondering if you got your money back?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0