Poor Customer Service

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  • Customer Service

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Beebe372's review of Chain Reaction Cycles www.chainreactioncycles.com

“Poor Customer Service”

Written on: 16/07/2014 by Beebe372 (1 review written)

Recieved my bmx for my children and they were unable to use it. The bike rear wheel was missing a rubber spacer and the bearing seal was popped out and the wheel was extremely difficult to turn. I contacted customer service and they wanted me to take it to the bike shop or send in the wheel and wait until they recieve. Should not be my expense when they provided me with a damaged product.

Bike parts appear to be cheap chinese quality, customer service is a joke, I would not buy anthing from them again!

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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