Written on: 31/07/2013
Here is what you can expect
Thanks for your email.
We can confirm that your order 10735234 has been shipped to you on the 19/7/2013 with Royal Mail International. The link below will provide further information on this service.
Please note that this is a non tracked service.
It may take 15 working days for the orders dispatched with Royal Mail International to arrive in your country. Please wait for 3 weeks after the date of dispatch and if it has not arrived after that period, please contact us again.
If we can be of any further help, please let us know.
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Why not visit our new help page which now contains our most frequently asked questions along with useful product and order information that may help you with your enquiry, click here.
Thank you for your reply.
We are sorry that your order 10735234 has been taking so long to arrive. As in my previous reply, Royal Mail International is a non-trackable service and it can take up to as long as 3 weeks to arrive. Unfortunately, it is beyond our control.
As you no longer wish to receive your order 10735234, you have 2 options.
You can Return To Sender your order when it arrives. Your order will be automatically returned to us and once it has been received and confirmed at our Returns department, we will refund the order total to your credit card. However, as your order has been dispatched with Royal Mail International, it will take as long as 8 to 12 weeks to arrive back here. So, you may have to wait long time till a refund is made.
Alternatively, you can receive your order and return the item to us with the order invoice and a filled-in return form. However, as this is a normal method of returning the items, it causes return postage. Unfortunately, we do not refund the return postage this time, because your order has been dispatched the day after the order date and there was no delay on our side.
If you have any further queries, please let us know.
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