non-existent customer service

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★★★☆☆
2.8 / 5
From 214 reviews
44.4% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Chain Reaction Cycles www.chainreactioncycles.com

★☆☆☆☆
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“non-existent customer service”

Written on: 21/11/2012

Bought a new part for my bike and it came defective. I've tried to contact them via e-mail multiple times and they haven't had the courtesy to respond even once. The price was good but the item was defective. With non-existent customer service, I ask where is the advantage? Now I'm stuck with a defective product.

  • bicycle part $126.00

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Baldrick1's Comment

Written on: 11/12/2012

you could just try calling them? I've always found them friendly and helpful.

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