CNF Outdoors Reviews - www.cnfoutdoors.co.uk

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★★★★★

“Brilliant, helpful in every way”

Written on: 19/05/2015 by Cheneslieges132 (2 reviews written)

I am honestly delighted with everything about the tremendous service I have received - he has gone out of his way to alleviate my worries, and the goods I ordered from him have safely arrived at their destination, which is in France. I have no hesitation in recommending CNF Outdoors… Read Full Review

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★★★★★

“Excellent service”

Written on: 31/03/2015 by Anthony246 (1 review written)

I would strongly recommend CNFOUTDOORS, I ordered a tent, footprint and carpet on Sunday the 29th March and received my order on Tuesday the 31st March as stated when ordering, excellent service and wouldn't hesitate to use them again, the products I ordered were first class as was the correspondents I recieved… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 25/03/2015

I ordered a tunnel tent a couple of weeks ago, order arrived on time, unfortunately there was an issue with the poles provided. I contacted CFN immediately and within 3 days they had contacted the tent manufacturer and had replacements sent direct to me. During the time CFN were constantly in contact with myself to ensure I had the latest information which I felt was excellent customer service… Read Full Review

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Cnfoutdoors's Comment

Written on: 29/03/2015

Thank you for your review.

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★★★★★

“Could not fault”

Written on: 22/03/2015 by Eve100377 (1 review written)

Order an awning from CNF had a call next day saying this was not available and was offered an alternative. This arrived quickly and on time. Customer service was brilliant always kept in touch. Could not fault this company. Have ordered a Storm strap today so hoping for the same brilliant service… Read Full Review

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Sajuuk's Response to Eve100377's Review

Written on: 09/04/2015

THIS IS A FAKE REVIEW! This company has no intention of sending out your order. Be warned!!

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★★★★★

“Great customer service”

Written on: 10/03/2015 by Austin426 (1 review written)

I have read the other reviews on here and am very confused! I ordered a sleeping bag on a Tuesday for my husband's birthday on the Sunday, not expecting to have it on time. I received an order confirmation email and replied asking whether they could give me an indication of timescale due to it being a birthday present. Within 10 minutes I had a phone call asking when the birthday was and was told they would try to get a second order placed with the supplier that day. Another 10 minutes later… Read Full Review

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★★★★★

“Great communication when a problem arose.”

Written on: 20/02/2015

I see good customer service as being shown when something goes wrong, and not when it goes smoothly. There was a delay with me receiving my order, this was outwith CNF's control - there was a delay with their supplier dispatching my order, and then the courier lost my order. CNF answered my calls quickly and did work hard to rectify the problem. I spoke with the proprietor each time and found him genuinely helpful and friendly. The supplier dispatched a replacement and it arrived the next… Read Full Review

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★★★★★

“Camptech Eleganza Awning”

Written on: 16/02/2015 by Richiev6 (1 review written)

Ordered the above awning from CNFoutdoors. The awning was new out in February and we saw the full awning at the caravan and motorhome show. Initially spoke with an adviser who was very friendly and knew exactly which order we had placed online. The reason we called was to order some extras for the Eleganza awning and although these were not on the site to order he advised he would find out and get back to me. Very delighted that only 5 minutes later I had received a call back from him with… Read Full Review

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★★★★★

“Cannot complain.”

Written on: 11/02/2015 by peekachu (1 review written)

I had great service, I rang 3 times in one day and each time recieved an answer, with an informed opinion, the gentleman was very helpful and nice to talk to, I didn't feel I was talking to a scripted conversation. I sent e.mails with queries On my order, each time I had a confirmed answer, and details of my product, material, colour, & warmth rating, I recieved exactly what I wanted, well packaged and on time, including messages telling me where my order was at, down to an hour slot delivery… Read Full Review

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Mjwef's Response to peekachu's Review

Written on: 17/02/2015

Very well written Mr Butler. Like you website.

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Sajuuk's Response to peekachu's Review

Written on: 09/04/2015

THIS IS A FAKE REVIEW! This company has no intentions of even sending out your order.. You have been warned!

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Peekachu's reply to Sajuuk's Comment

Written on: 10/04/2015

THIS IS NOT A FAKE REVIEW.
It is however a true review of my dealings with this company.

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★★★★★

“Very happy with both products and service”

Written on: 30/01/2015 by Noreen.mcg (1 review written)

I had contacted this company via telephone about garden furniture cushions which they were selling at a very reasonable price. They advised me that these cushions were awaiting production and would be available in 2-3 weeks. I contacted him again after a couple of weeks and he contacted the manufacturer and got back to me confirming timescales. While the cushions were not immediately available I was advised of this and received excellent customer service in my contact with him. When the… Read Full Review

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Mjwef's Response to Noreen.mcg's Review

Written on: 17/02/2015

MR Butler again. Or is it Auntie Noreen?

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★★★★★

“Fantastic customer service”

Written on: 09/08/2014

I have to say initially I was a bit dubious as not heard of CNF before, but have to say have nothing but positive things to say. I had already ordered my porch when another supplier let me down with my tent carpet I rang and got through quiet quickly gentleman I spoke with very helpful and had what I required in stock and agreed to add to the order. Was told everything would be with me the next day and true to his word they arrived the next afternoon. Would defiantly use again and will be… Read Full Review

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Jonnytentless's Comment

Written on: 29/10/2014

Suspicious review given all the other negative ones. Wonder what IP address this comes from?

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Bikerchick74's Comment

Written on: 29/10/2014

I was a genuine customer who actually had good customer service for a change, people seem quick to complain but will not always readily give positive feed back. It's a shame when I can not leave a positive comment without someone becoming suspicious of this.

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★★★★★

“Excellent service allround”

Written on: 01/08/2014 by Macaroo39 (1 review written)

I just bought a Sevylor Colorado premium kayak from CNF. I did my research beforehand and found them to be the most competitive on price which is always a good start! My only concern was the delivery date because i'm going on holiday tomorrow and wanted to make sure it arrived on time to take with. Unfortunately, i've had bad experiences before with companies,(not with CNF) promising a delivery date, only to be let down at the last minuet. I asked CNF to contact me to clarify the delivery and… Read Full Review

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★★★★★

“Gazebo Cover”

Written on: 11/07/2014 by Jimbo326 (1 review written)

I ordered a new Gazebo Canopy from CNF. It arrived promptly and after fitting it I found that it had two large "water marks" on opposite sides of he canopy. I e-mailed CNF and two days after a new canopy arrived !! Brilliant :-) I called CNF to thank them and asked for disposal or return instructions for the one which was marked but the guy on the phone told me to keep it as a back up or use it to cover my Bar-B-Q. Fantastic service, no quibble no fight, just great service. I would… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 11/07/2014

Didn't have any of the problems experienced by others. Everything went smoothly, my terra nova voyager tent arrived 2 days after I placed the order, It was well packed, I was kept informed of progress via email and was able to track via the courier once dispatched. The price was also the cheapest I could find in the UK. I would not hesitate to buy from here again, great service… Read Full Review

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★★★★★

“Great Product, good communication”

Written on: 07/07/2014 by AndrewSpears336 (1 review written)

Purchased a tent from the company with 4 days notice of needing the tent, short notice yes I know. I hadn't read any of the previous reviews about the company, nor had dealt with them before. But they stocked the product I wanted at a good price, so I placed the order. Tent was received within 48 HRS as suggested by the proprietor and could not have been happier. On my experience, I would recommend the company and will likely use them again. Thanks Airborne… Read Full Review

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★★★★★

“Regency Canopy Replacement”

Written on: 07/07/2014 by Denbo27 (1 review written)

I rarely bother to write reviews but the way that CNF dealt with me was outstanding. I found them helpful and accommodating. I wouldn't hesitate to recommend them! They go the extra mile to provide genuine service… Read Full Review

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★★★★★

“excellent communicatio even when Solus the supplier...”

Written on: 23/06/2014 by BlaineKenney354 (1 review written)

I ordered a gazebo tent top and was contacted by CNF to double check the order was correct. My order number was wrong and this was quickly changed after they contacted me. thanks for that CNF. However, the company that makes the tent tops then went into liquidation! CNF emailed me to tell me and that they were not sure on the situation for a little while. I didnt want to go elsewhere as felt that, if they couldnt supply it then no one else could. So i hung on and on for a number of weeks… Read Full Review

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★★★★★

“My order was delivered on time and the item was as...”

Written on: 21/06/2014 by Irvin100 (1 review written)

My order was delivered on time and the item was as described. Unfortunately it had been damaged in transit, a call to CNF sales had me a replacement item in the post and delivered the next day, that’s good customer service. Mick. Satisfied customer. … Read Full Review

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★★★★★

“brilliant customer service”

Written on: 19/06/2014 by izzydog1 (1 review written)

I cannot compliment CNF enough. The item my son wanteD was out of stock and a telephone call a day after the order was made offered us the option of taking an upgrade at no extra cost. I originally declined this offer as it was for my son who was on holiday and I was afraid of making the wrong decision. The following day I managed to get in touch with my son and he said he would like the upgrade, I emailed CNF and I got a reply at 9.30 pm on Sunday and it was delivered to me on Tuesday. Well… Read Full Review

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★★★★★

“110percent”

Written on: 01/05/2014 by KieranStevens390 (1 review written)

I urgently required a particular item listed on the website, but was concerned about the delivery time and had just missed the next day delivery time slot. A telephone call to CNFoutdoors was held in a queue and so I had to give up. Within 15 minutes my telephone rang and it was CNFoutdoors staff following up my contact. Within minutes of explaining my problem, details were exchanged and 'next day delivery, set up. The item was available within 24hrs. and was exactly as described and is now up… Read Full Review

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★★★★★

“Camelot Full Steel Permanent Gazebo”

Written on: 10/04/2014 by Paulloftus1 (2 reviews written)

Received this product May 2014 and used all summer and we were very impressed with the looks,price,sturdyness and quality of this product,as were friends and family.However when we removed canopy for winter storage we noticed some minor defects in the canopy and contacted CNF immediately who without quibble agreed to replace the canopy when 2014 stocks came in. This was done without fuss early April 2014 intime for the seasons alfresco drinking and partying season. Overall fantastic product and… Read Full Review

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