CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
31
54% of users recommend this
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★★★☆☆

“A long wait for trekking poles”

Written on: 10/09/2016

I wrote a previous review indicating that I had ordered trekking poles but after waiting a few weeks had still not received them. I was a bit concerned that my order would not be delivered. I had telephoned a few times and sent an email, but with no response. I am happy to report I have now received the poles. Just what I ordered. Very pleased with the product. In my opinion the problem with this company is lack of communication. If I had been notified there would be a delay, I was quite happy… Read Full Review

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★★★☆☆

“Trekking Poles delivered”

Written on: 02/09/2016 by AlisaAlvarez (1 review written)

My Yellowstone Trekking Poles delivered today - at last. Exactly as I ordered. Good,strong poles. All that is needed with this company is better communication. Answering phone calls and sending e-mails to keep customers up-to-date. Thanks for the delivery anyway… Read Full Review

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★★★☆☆

“Could be better”

Written on: 10/08/2016 by 32Dempsey (1 review written)

Ordered an awning on-line, which arrived as expected, well packaged and on time - perfect just what everyone wants. When I go to put the awning up for the first time, I discover it has a wheel arch cover supplied. Even better, until I discover there is no method of fitting it to the caravan. There are no suction pads or connecting strip for the skirt, nothing major can easily live without that. But send an E-mail to explain they are probably missing - why supply the part if it cannot be… Read Full Review

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★★★☆☆

“Dissapointing curtain quality”

Written on: 30/07/2016

Erected structure and fitted roof which we were very satisfied, that changed when we unpacked and fitted the curtains One of the curtains had the hem tied up with a piece of cloth indicating that a fault in the sewing the hem had been known about. This was on two of the four curtains. A good product spoiled by shoddy workmanship Trust that this will also be forwarded to Glendale. … Read Full Review

Geobea's Comment

Written on: 05/08/2016

Replacements received,very much appreciated. Thank you.

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★★★☆☆

“Royal Coolbox feedback”

Written on: 18/07/2016 by makemaz (1 review written)

I purchased the Royal Coolbox expecting it to have mains supply which it did not. As I needed mains supply I sent 2 e mails to arrange sending item back and website said I would receive an e mail. When I was not contacted I rang to speak to an advisor but could not get through so left a message for a call back. To date I am still waiting to hear. This is very poor customer service… Read Full Review

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★★★☆☆

“Poor Communication And Delivery Slow”

Written on: 17/07/2016 by House295 (1 review written)

Happy with goods and price when they eventually arrived, Not happy with lack of communication, response to emails and slow despatch / delivery, expect quicker turnaround from online sales, Would use again but would chase up as soon as order placed to try and avoid delays … Read Full Review

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★★★☆☆

“Disappointed, the front window blackout screen needs...”

Written on: 13/07/2016 by 68Howe (1 review written)

Disappointed, the front window blackout screen needs more suckers where the mirror is, and 2 suckers each end at the top corners to stop condensation… Read Full Review

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★★★☆☆

“Product as expected at a good price, delivery very...”

Written on: 03/07/2016

Product as expected at a good price, delivery very slow, had to chase up order… Read Full Review

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★★★☆☆

“nice products but very slow delivery & item missing”

Written on: 19/06/2016 by Barryri116 (1 review written)

i ordered a cool box , a lamp and some mosquito repellant . the delivery took 3 weeks to come which seems excessively long. The order was also missing the mosquito repellant (there was a refund note) -surely with such a long lead time , the order could be fulfilled. Not great service then, although the products themselves are fine… Read Full Review

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★★★☆☆

“Caravan Awning”

Written on: 17/06/2016 by IanJMcG (1 review written)

Good product - but the instructions are very poor. I asked seller for an awning that was easy to erect for a novice. First attempt - 2 hours - got nowhere - 1 diagram for instructions with text that was full of terminology that I had never heard of. With a bit of help from a friend got it done in another 2 hours. It took 3 bodies to erect. I am sure with more experience and practise it will get easier and quicker. Once up was very good and easier to get down… Read Full Review

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★★★☆☆

“Good price slow delivery”

Written on: 13/06/2016 by gman121 (1 review written)

Price good , functional website, but just a bit lacking in communication from them. they do say a week delivery, and it did arrive in a week. but after reading a bad review online I decided to check the deliver time, it was difficult to get good info. so yes I might buy from them again as the price was good. but I sure wont be in a hurry for delivery or expect much comunication. I think they struggle to keep up, they are genuine just not great… Read Full Review

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★★★☆☆

“Not as big as we thought.”

Written on: 01/06/2016 by Antwan149 (1 review written)

Disappointed. You call it a 3 metre square gazebo well it is a cross the corners but across the top rails its a lot smaller than that it's only about 260mil.iif I new that when I ordered it I would of bought the bigger one… Read Full Review

Cnfoutdoors's Comment

Written on: 01/06/2016

Dear Sir, as discussed on the phone the description on our site is 100% accurate and yes it is 3m x 3m allong the length of the roof. The full description is as follows and if you had read it then you would have realised PRIOR to purchase that it may be too small for you instead of rating us badly because you failed to read the description:
Glendale Outdoor Square Polycarbonate Gazebo 3 x 3mtr - Welcome to the next generation of garden gazebo. Finished in all-weather aluminium, the NXT gazebo is designed to be a permanent fixture for the garden, making it the ultimate accessory. Finished in bronze paintwork, each item is supplied with a polycarbonate roof, separate fly nets and heavy duty polyester curtains. All curtains are attached by track as opposed to tab and are UV stabilized to prevent fading. The gazebo is offered in two sizes, 3m x 3m and 3m x 4m.

FEATURES:

Each Gazebo comes complete with fly nets and polyester curtains
All weather aluminium construction
Large fixing plates
Clearance from Floor: 201cm
Internal Leg to Leg Measurements: Approx: 257cm x 257cm
Roof End to Roof End Measurements: 300cm x 300cm
Delivered in 3 Boxes: Approx 30kg each
Has triangular feet that can be bolted to your base
High Quality Nett Curtains and Curtains
Easy to Assemble
Stands out from the crowd and is a superior looking gazebo

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★★★☆☆

“Damaged parts.”

Written on: 19/05/2016 by JoP72 (1 review written)

I have had my gazebo for 2 weeks now and I still can't put it up. The first gazebo came with 2 damaged parts. I emailed this issue over and was told both the parts would be replaced,unfortunately this didn't happen as there was only one of the parts available. I was then offered another gazebo which I accepted(also keeping the damaged one),this one arrived and also has a damaged part,funny enough it's the same part as the first gazebo but only one piece! I am now awaiting yet another part which… Read Full Review

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★★★☆☆

“Eventually got the item!”

Written on: 10/05/2016

The item was exactly what I wanted & it was "In Stock" when I placed the order. 2 weeks later it still hadn't been dispatched. It arrived a few days later. I think the "In Stock" label is very misleading. Very poor service & I wouldn't use again. Customer service didn't advise that there would be a delay… Read Full Review

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★★★☆☆

“Item not yet received!!!!”

Written on: 09/05/2016 by Robertson466 (1 review written)

Unfortunately I cannot yet give a full review as I have still not received my order. I have chased this up online and by phone and had been promised delivery by yesterday but still nothing. So at this point you can understand that I am not entirely satisfied with the service. When I made the phone call the person I spoke to was very pleasant and apologetic but that doesn't make up for the fact that I have been charged and not had the goods… Read Full Review

Cnfoutdoors's Comment

Written on: 09/05/2016

Dear Mr or Mrs Robertson
I am sorry that your order has not arrived as yet. The review request is only generated a week after we have changed the status to shipped on any order. Please can you urgently contact us Monday to Friday 9am -5pm and I will resolve this issue for you.
Regards
Grant

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Cnfoutdoors's Comment

Written on: 09/05/2016

Hi
We have not heard from you nor received any any e-mails and cannot assist until you make contact with us.
Regards

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★★★☆☆

“Good product, very slow delivery ”

Written on: 06/05/2016

I had ordered a knife from CNF, the cost and build of the knife were very good but I ended up waiting well over two weeks before it was delivered and this was only because I phoned the store. I had tried to contact them a number of times with no success… Read Full Review

Cnfoutdoors's Comment

Written on: 06/05/2016

Dear customer, we are sorry that you struggled to contact us and the delay in recieving your knoves. The delay as explained was due to delays from our supplier.

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★★★☆☆

“Bits broken and missing”

Written on: 15/04/2016 by hpShort149 (1 review written)

Had to abandon the building of the gazebo as too many parts damaged and missing. Not a great start but we will see how the company replace and supply the parts… Read Full Review

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★★★☆☆

“Summit Bike Tow Bar”

Written on: 04/04/2016 by LornaWhite4 (1 review written)

I ordered a tow bar bike rack after lots of googling and searching. The one however that arrived didn't match pictures of the one I believed to have ordered. I emailed over my concerns and pictures of what I had expected and I heard nothing! Had I know it was the item I received I wouldn't have actually ordered from yourselves as this style was available at various other places a lot cheaper and it was the alternate design I wanted. We needed to use the rack so after hearing nothing back I felt… Read Full Review

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★★★☆☆

“Disappointing Customer Service”

Written on: 21/03/2016 by Maliku492 (1 review written)

Nothing wrong with the item but frustratingly poor customer service. No reply to several emails. Never anyone on the end of the phone. Never got a response to messages left on the answerphone. Item only turned up after numerous emails. Apparently it was out of stock but if so I should have been informed, if not at source on the internet site, at least immediately the order was received. Instead, I received an automated email telling me my purchase was being processed (or words to that effect)… Read Full Review

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★★★☆☆

“slow”

Written on: 19/03/2016 by Evans298 (1 review written)

Slow delivery item was not in stock but no indicarion of this at time of purchase… Read Full Review

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