CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.0 / 5
19
49.3% of users recommend this
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★★★☆☆

“Damaged parts.”

Written on: 19/05/2016 by JoP72 (1 review written)

I have had my gazebo for 2 weeks now and I still can't put it up. The first gazebo came with 2 damaged parts. I emailed this issue over and was told both the parts would be replaced,unfortunately this didn't happen as there was only one of the parts available. I was then offered another gazebo which I accepted(also keeping the damaged one),this one arrived and also has a damaged part,funny enough it's the same part as the first gazebo but only one piece! I am now awaiting yet another part which… Read Full Review

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★★★☆☆

“Eventually got the item!”

Written on: 10/05/2016

The item was exactly what I wanted & it was "In Stock" when I placed the order. 2 weeks later it still hadn't been dispatched. It arrived a few days later. I think the "In Stock" label is very misleading. Very poor service & I wouldn't use again. Customer service didn't advise that there would be a delay… Read Full Review

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★★★☆☆

“Item not yet received!!!!”

Written on: 09/05/2016 by Robertson466 (1 review written)

Unfortunately I cannot yet give a full review as I have still not received my order. I have chased this up online and by phone and had been promised delivery by yesterday but still nothing. So at this point you can understand that I am not entirely satisfied with the service. When I made the phone call the person I spoke to was very pleasant and apologetic but that doesn't make up for the fact that I have been charged and not had the goods… Read Full Review

Cnfoutdoors's Comment

Written on: 09/05/2016

Dear Mr or Mrs Robertson
I am sorry that your order has not arrived as yet. The review request is only generated a week after we have changed the status to shipped on any order. Please can you urgently contact us Monday to Friday 9am -5pm and I will resolve this issue for you.
Regards
Grant

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Cnfoutdoors's Comment

Written on: 09/05/2016

Hi
We have not heard from you nor received any any e-mails and cannot assist until you make contact with us.
Regards

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★★★☆☆

“Good product, very slow delivery ”

Written on: 06/05/2016

I had ordered a knife from CNF, the cost and build of the knife were very good but I ended up waiting well over two weeks before it was delivered and this was only because I phoned the store. I had tried to contact them a number of times with no success… Read Full Review

Cnfoutdoors's Comment

Written on: 06/05/2016

Dear customer, we are sorry that you struggled to contact us and the delay in recieving your knoves. The delay as explained was due to delays from our supplier.

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★★★☆☆

“Bits broken and missing”

Written on: 15/04/2016 by hpShort149 (1 review written)

Had to abandon the building of the gazebo as too many parts damaged and missing. Not a great start but we will see how the company replace and supply the parts… Read Full Review

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★★★☆☆

“Summit Bike Tow Bar”

Written on: 04/04/2016 by LornaWhite4 (1 review written)

I ordered a tow bar bike rack after lots of googling and searching. The one however that arrived didn't match pictures of the one I believed to have ordered. I emailed over my concerns and pictures of what I had expected and I heard nothing! Had I know it was the item I received I wouldn't have actually ordered from yourselves as this style was available at various other places a lot cheaper and it was the alternate design I wanted. We needed to use the rack so after hearing nothing back I felt… Read Full Review

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★★★☆☆

“Disappointing Customer Service”

Written on: 21/03/2016 by Maliku492 (1 review written)

Nothing wrong with the item but frustratingly poor customer service. No reply to several emails. Never anyone on the end of the phone. Never got a response to messages left on the answerphone. Item only turned up after numerous emails. Apparently it was out of stock but if so I should have been informed, if not at source on the internet site, at least immediately the order was received. Instead, I received an automated email telling me my purchase was being processed (or words to that effect)… Read Full Review

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★★★☆☆

“slow”

Written on: 19/03/2016 by Evans298 (1 review written)

Slow delivery item was not in stock but no indicarion of this at time of purchase… Read Full Review

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★★★☆☆

“happy in the end”

Written on: 17/03/2016 by pbirchenough (1 review written)

first purchase with yourselves. worried because of delay, could not communicate with anyone. thought my money had gone. it turned out excellent in the end… Read Full Review

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★★★☆☆

“Ok but still waiting for part of my order nearly 2wks...”

Written on: 02/03/2016 by Ange1710 (1 review written)

Easy to use website with useful suggestions of additional items that may be required. Unfortunately, my original order was out of stock but to be fair I was contacted quickly and an alternative colour of the same model was offered which I accepted. At the original point of order I also ordered some storm straps. These have yet to be received, even after messaging via text and a further email, i've yet to receive a response from either. This is disappointing! The boxes that the awnings and… Read Full Review

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★★★☆☆

“Bike rack fiamma”

Written on: 10/02/2016 by Selfmv256 (1 review written)

I purchased a bike rack for my motorhome the item was processed very quickly and then nothing so I tried to contact by email, live chat, and telephone for a hole week but could get no response eventually I did get through to be told that they were moving premises and telephone lines etc were not on line this was a shame as if a note had been put on your website it would have saved me any concern. When I did get a communication regarding delivery everything went well so I will give you the… Read Full Review

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★★★☆☆

“Very poor delivery”

Written on: 06/01/2016 by dis-appointed123 (1 review written)

Placed an order on 08/12/15. Received an instant email saying the order would be processed once payment was received. As I paid online by debit card, payment was instant. I was charged an extra £5.95 for delivery. (This being an amount for which I would expect a next day or at worst 2/3 day delivery). Over a week passed and I heard nothing and received nothing. I emailed to ask for a tracking number to check the delivery status, and was astounded to be told that the goods hadn't been… Read Full Review

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★★★☆☆

“Great product -Poor customer service”

Written on: 05/01/2016 by Griffith333 (1 review written)

I ordered the bike on 13 Dec and it was delivered as promised on 23rd(one day late) My little girl loves it and i am very happy with the value for money. However on 20th I began to get a bit worried that id not heard anything and that it may not arrive in time for xmas. I looked at some other reviews and they were all pretty poor. Therefore over next few days i rang, left messages and emailed several times and heard nothing back! All i wanted was confirmation that it would arrive. A quick… Read Full Review

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★★★☆☆

“Child's bike for Christmas arrived unscheduled ”

Written on: 03/12/2015 by Kierrar264 (1 review written)

I ordered a bike for my 6 year old son for Christmas. Received the order confirmation then kept checking for a delivery date. This did not come. On a late Saturday afternoon there was a knock at the door and when I opened the delivery man presented me with the bike to which my son had spotted too. Very disappointing. Why do you not advise a delivery date when every other seller does??!… Read Full Review

Cnfoutdoors's Comment

Written on: 03/12/2015

Dear Customer

Our bikes are shipped directly by the factory and we do not recieve the exact shipping dates from them. There is a slight backlog so I apologise for any delay in your order.

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★★★☆☆

“Proprietor does not appear to hold stock”

Written on: 09/11/2015 by 206Ralston (1 review written)

I don't think this guy keeps any stock at all, hence the long delivery times. I tried ringing many times but the answer machine always kicked in. The lack of communication worried me slightly although the items I ordered did arrive eventually and was far cheaper than anywhere else… Read Full Review

Cnfoutdoors's Comment

Written on: 11/11/2015

Dear Customer

We only carry a small percentage of the products we sell which allows us to offer the low prices that we do. Certain lines are shipped directly by our suppliers and some items are made to order. Generally we ship most products out within 5 business days, however when it gets really busy it can take slightly longer.
Regards
Grant

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★★★☆☆

“I've ordered a bike for my daughters birthday and have...”

Written on: 06/11/2015 by Samanthaarcher (1 review written)

I've ordered a bike for my daughters birthday and have no tracking info! Becoming very concerned now as when I call it wont put you through to anybody it asks you to leave a message which I have done but still no response???? Emailed several times and no reply… Read Full Review

Cnfoutdoors's Response to Samanthaarcher's Review

Written on: 09/11/2015

Hi,

Sorry you have struggled to get hold of us. The phones are manic at this time of year. As just discussed on the phone, the bikes are shipped direct by the manufacturer and yours was shipped on Friday last week. it should be with you in the next few days by Yodel Couriers.

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Samanthaarcher's reply to Cnfoutdoors's Comment

Written on: 12/11/2015

Hi it's now Thursday 12th of November still not recieved bike and it's my daughters birthday,, very very frustrated

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Nigelann26's reply to Samanthaarcher's Comment

Written on: 26/11/2015

Thank goodness I've read this, will not be buying my daughters bike here, £30 cheaper or not! Hope you get issue sorted

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Christinejohnstone's Response to Samanthaarcher's Review

Written on: 09/11/2015

You will need to persist with this company. I have three phone numbers for them and none of my calls were ever returned. Presumably you have paid by credit card which will be your protection - speak to your credit card's customer services department. My experience was that MBNA were aware of this company and on that basis offered me sound advice on how to get a refund for supplying the wrong product.

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★★★☆☆

“good price, slow delivery”

Written on: 05/11/2015 by andy20122012 (1 review written)

I became slightly worried after reading the reviews on here that I had thrown away my money, however my jacket arrived yesterday in perfect condition about 2 weeks after ordering it. Delivery took longer than I would have liked but I was kept informed when I called them to check on the progress and was told that they were out of stock of the jacket i wanted and that Snugpak were manufacturing a batch and he would send out as soon as he had them. I even contacted Snugpak and they confirmed that… Read Full Review

Cnfoutdoors's Response to andy20122012's Review

Written on: 05/11/2015

Dear Sir
Thank you for your feedback. We apologise for the delay in your order, however all Snugpak products that are made in the UK are made to order and can take up to 2 weeks to deliver. Normally this is not the case and usually take 7 days, however SNUGPAK had only put the red jackets into production a few days after order as we explained.
Thank you for your honest review and custom.

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★★★☆☆

“Dissapointed”

Written on: 14/10/2015

Within minutes of taking the Streetfox Milan Go-Kart outside the rubber from 2 wheels came off. The position of the steering wheel is too straight/ high therefore slightly uncomfortable to steer for my daughter. I have not contacted customer services about this therefore cannot comment on the customer service… Read Full Review

Cnfoutdoors's Comment

Written on: 14/10/2015

Dear Customer
Please will you e-mail me with a full description of the damage and an image of it together with your order number and I will ensure that it is resolved immediately.

Regards

Grant

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★★★☆☆

“Helpful and good communication”

Written on: 15/11/2013

i ordered a highlander jacket , one off the few sites that offered my size and at a good price , was a little disappointed with pp cost but took the hit because of size and price , I later found out it was out of stock , after emailing and receiving plenty of informative replies which kept me up to date with my purchase , my jacket arrived well packaged and undamaged… Read Full Review

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