CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
23
52.2% of users recommend this
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★★★☆☆

“nice products but very slow delivery & item missing”

Written on: 19/06/2016 by Barryri116 (1 review written)

i ordered a cool box , a lamp and some mosquito repellant . the delivery took 3 weeks to come which seems excessively long. The order was also missing the mosquito repellant (there was a refund note) -surely with such a long lead time , the order could be fulfilled. Not great service then, although the products themselves are fine… Read Full Review

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★★★☆☆

“Caravan Awning”

Written on: 17/06/2016 by IanJMcG (1 review written)

Good product - but the instructions are very poor. I asked seller for an awning that was easy to erect for a novice. First attempt - 2 hours - got nowhere - 1 diagram for instructions with text that was full of terminology that I had never heard of. With a bit of help from a friend got it done in another 2 hours. It took 3 bodies to erect. I am sure with more experience and practise it will get easier and quicker. Once up was very good and easier to get down… Read Full Review

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★★★☆☆

“Good price slow delivery”

Written on: 13/06/2016 by gman121 (1 review written)

Price good , functional website, but just a bit lacking in communication from them. they do say a week delivery, and it did arrive in a week. but after reading a bad review online I decided to check the deliver time, it was difficult to get good info. so yes I might buy from them again as the price was good. but I sure wont be in a hurry for delivery or expect much comunication. I think they struggle to keep up, they are genuine just not great… Read Full Review

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★★★☆☆

“Not as big as we thought.”

Written on: 01/06/2016 by Antwan149 (1 review written)

Disappointed. You call it a 3 metre square gazebo well it is a cross the corners but across the top rails its a lot smaller than that it's only about 260mil.iif I new that when I ordered it I would of bought the bigger one… Read Full Review

Cnfoutdoors's Comment

Written on: 01/06/2016

Dear Sir, as discussed on the phone the description on our site is 100% accurate and yes it is 3m x 3m allong the length of the roof. The full description is as follows and if you had read it then you would have realised PRIOR to purchase that it may be too small for you instead of rating us badly because you failed to read the description:
Glendale Outdoor Square Polycarbonate Gazebo 3 x 3mtr - Welcome to the next generation of garden gazebo. Finished in all-weather aluminium, the NXT gazebo is designed to be a permanent fixture for the garden, making it the ultimate accessory. Finished in bronze paintwork, each item is supplied with a polycarbonate roof, separate fly nets and heavy duty polyester curtains. All curtains are attached by track as opposed to tab and are UV stabilized to prevent fading. The gazebo is offered in two sizes, 3m x 3m and 3m x 4m.

FEATURES:

Each Gazebo comes complete with fly nets and polyester curtains
All weather aluminium construction
Large fixing plates
Clearance from Floor: 201cm
Internal Leg to Leg Measurements: Approx: 257cm x 257cm
Roof End to Roof End Measurements: 300cm x 300cm
Delivered in 3 Boxes: Approx 30kg each
Has triangular feet that can be bolted to your base
High Quality Nett Curtains and Curtains
Easy to Assemble
Stands out from the crowd and is a superior looking gazebo

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★★★☆☆

“Damaged parts.”

Written on: 19/05/2016 by JoP72 (1 review written)

I have had my gazebo for 2 weeks now and I still can't put it up. The first gazebo came with 2 damaged parts. I emailed this issue over and was told both the parts would be replaced,unfortunately this didn't happen as there was only one of the parts available. I was then offered another gazebo which I accepted(also keeping the damaged one),this one arrived and also has a damaged part,funny enough it's the same part as the first gazebo but only one piece! I am now awaiting yet another part which… Read Full Review

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★★★☆☆

“Eventually got the item!”

Written on: 10/05/2016

The item was exactly what I wanted & it was "In Stock" when I placed the order. 2 weeks later it still hadn't been dispatched. It arrived a few days later. I think the "In Stock" label is very misleading. Very poor service & I wouldn't use again. Customer service didn't advise that there would be a delay… Read Full Review

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★★★☆☆

“Item not yet received!!!!”

Written on: 09/05/2016 by Robertson466 (1 review written)

Unfortunately I cannot yet give a full review as I have still not received my order. I have chased this up online and by phone and had been promised delivery by yesterday but still nothing. So at this point you can understand that I am not entirely satisfied with the service. When I made the phone call the person I spoke to was very pleasant and apologetic but that doesn't make up for the fact that I have been charged and not had the goods… Read Full Review

Cnfoutdoors's Comment

Written on: 09/05/2016

Dear Mr or Mrs Robertson
I am sorry that your order has not arrived as yet. The review request is only generated a week after we have changed the status to shipped on any order. Please can you urgently contact us Monday to Friday 9am -5pm and I will resolve this issue for you.
Regards
Grant

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Cnfoutdoors's Comment

Written on: 09/05/2016

Hi
We have not heard from you nor received any any e-mails and cannot assist until you make contact with us.
Regards

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★★★☆☆

“Good product, very slow delivery ”

Written on: 06/05/2016

I had ordered a knife from CNF, the cost and build of the knife were very good but I ended up waiting well over two weeks before it was delivered and this was only because I phoned the store. I had tried to contact them a number of times with no success… Read Full Review

Cnfoutdoors's Comment

Written on: 06/05/2016

Dear customer, we are sorry that you struggled to contact us and the delay in recieving your knoves. The delay as explained was due to delays from our supplier.

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★★★☆☆

“Bits broken and missing”

Written on: 15/04/2016 by hpShort149 (1 review written)

Had to abandon the building of the gazebo as too many parts damaged and missing. Not a great start but we will see how the company replace and supply the parts… Read Full Review

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★★★☆☆

“Summit Bike Tow Bar”

Written on: 04/04/2016 by LornaWhite4 (1 review written)

I ordered a tow bar bike rack after lots of googling and searching. The one however that arrived didn't match pictures of the one I believed to have ordered. I emailed over my concerns and pictures of what I had expected and I heard nothing! Had I know it was the item I received I wouldn't have actually ordered from yourselves as this style was available at various other places a lot cheaper and it was the alternate design I wanted. We needed to use the rack so after hearing nothing back I felt… Read Full Review

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★★★☆☆

“Disappointing Customer Service”

Written on: 21/03/2016 by Maliku492 (1 review written)

Nothing wrong with the item but frustratingly poor customer service. No reply to several emails. Never anyone on the end of the phone. Never got a response to messages left on the answerphone. Item only turned up after numerous emails. Apparently it was out of stock but if so I should have been informed, if not at source on the internet site, at least immediately the order was received. Instead, I received an automated email telling me my purchase was being processed (or words to that effect)… Read Full Review

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★★★☆☆

“slow”

Written on: 19/03/2016 by Evans298 (1 review written)

Slow delivery item was not in stock but no indicarion of this at time of purchase… Read Full Review

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★★★☆☆

“happy in the end”

Written on: 17/03/2016 by pbirchenough (1 review written)

first purchase with yourselves. worried because of delay, could not communicate with anyone. thought my money had gone. it turned out excellent in the end… Read Full Review

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★★★☆☆

“Ok but still waiting for part of my order nearly 2wks...”

Written on: 02/03/2016 by Ange1710 (1 review written)

Easy to use website with useful suggestions of additional items that may be required. Unfortunately, my original order was out of stock but to be fair I was contacted quickly and an alternative colour of the same model was offered which I accepted. At the original point of order I also ordered some storm straps. These have yet to be received, even after messaging via text and a further email, i've yet to receive a response from either. This is disappointing! The boxes that the awnings and… Read Full Review

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★★★☆☆

“Bike rack fiamma”

Written on: 10/02/2016 by Selfmv256 (1 review written)

I purchased a bike rack for my motorhome the item was processed very quickly and then nothing so I tried to contact by email, live chat, and telephone for a hole week but could get no response eventually I did get through to be told that they were moving premises and telephone lines etc were not on line this was a shame as if a note had been put on your website it would have saved me any concern. When I did get a communication regarding delivery everything went well so I will give you the… Read Full Review

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★★★☆☆

“Very poor delivery”

Written on: 06/01/2016 by dis-appointed123 (1 review written)

Placed an order on 08/12/15. Received an instant email saying the order would be processed once payment was received. As I paid online by debit card, payment was instant. I was charged an extra £5.95 for delivery. (This being an amount for which I would expect a next day or at worst 2/3 day delivery). Over a week passed and I heard nothing and received nothing. I emailed to ask for a tracking number to check the delivery status, and was astounded to be told that the goods hadn't been… Read Full Review

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★★★☆☆

“Great product -Poor customer service”

Written on: 05/01/2016 by Griffith333 (1 review written)

I ordered the bike on 13 Dec and it was delivered as promised on 23rd(one day late) My little girl loves it and i am very happy with the value for money. However on 20th I began to get a bit worried that id not heard anything and that it may not arrive in time for xmas. I looked at some other reviews and they were all pretty poor. Therefore over next few days i rang, left messages and emailed several times and heard nothing back! All i wanted was confirmation that it would arrive. A quick… Read Full Review

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★★★☆☆

“Child's bike for Christmas arrived unscheduled ”

Written on: 03/12/2015 by Kierrar264 (1 review written)

I ordered a bike for my 6 year old son for Christmas. Received the order confirmation then kept checking for a delivery date. This did not come. On a late Saturday afternoon there was a knock at the door and when I opened the delivery man presented me with the bike to which my son had spotted too. Very disappointing. Why do you not advise a delivery date when every other seller does??!… Read Full Review

Cnfoutdoors's Comment

Written on: 03/12/2015

Dear Customer

Our bikes are shipped directly by the factory and we do not recieve the exact shipping dates from them. There is a slight backlog so I apologise for any delay in your order.

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★★★☆☆

“Proprietor does not appear to hold stock”

Written on: 09/11/2015 by 206Ralston (1 review written)

I don't think this guy keeps any stock at all, hence the long delivery times. I tried ringing many times but the answer machine always kicked in. The lack of communication worried me slightly although the items I ordered did arrive eventually and was far cheaper than anywhere else… Read Full Review

Cnfoutdoors's Comment

Written on: 11/11/2015

Dear Customer

We only carry a small percentage of the products we sell which allows us to offer the low prices that we do. Certain lines are shipped directly by our suppliers and some items are made to order. Generally we ship most products out within 5 business days, however when it gets really busy it can take slightly longer.
Regards
Grant

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★★★☆☆

“I've ordered a bike for my daughters birthday and have...”

Written on: 06/11/2015 by Samanthaarcher (1 review written)

I've ordered a bike for my daughters birthday and have no tracking info! Becoming very concerned now as when I call it wont put you through to anybody it asks you to leave a message which I have done but still no response???? Emailed several times and no reply… Read Full Review

Cnfoutdoors's Response to Samanthaarcher's Review

Written on: 09/11/2015

Hi,

Sorry you have struggled to get hold of us. The phones are manic at this time of year. As just discussed on the phone, the bikes are shipped direct by the manufacturer and yours was shipped on Friday last week. it should be with you in the next few days by Yodel Couriers.

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Samanthaarcher's reply to Cnfoutdoors's Comment

Written on: 12/11/2015

Hi it's now Thursday 12th of November still not recieved bike and it's my daughters birthday,, very very frustrated

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Nigelann26's reply to Samanthaarcher's Comment

Written on: 26/11/2015

Thank goodness I've read this, will not be buying my daughters bike here, £30 cheaper or not! Hope you get issue sorted

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Christinejohnstone's Response to Samanthaarcher's Review

Written on: 09/11/2015

You will need to persist with this company. I have three phone numbers for them and none of my calls were ever returned. Presumably you have paid by credit card which will be your protection - speak to your credit card's customer services department. My experience was that MBNA were aware of this company and on that basis offered me sound advice on how to get a refund for supplying the wrong product.

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