CNF Outdoors Reviews -

2.6 / 5
42.7% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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CNF Outdoors

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“Non Existent Customer Service”

Written on: 17/04/2015 by Costellorv201 (1 review written)

I ordered a Cadac Carri Chef with free cover!! Though I received the Cadac, the cover was missing! I have e-mailed and telephoned and left messages to absolutely no avail!! Thankfully my problem has not left me out of pocket but I would not deal with this company again as they obviously think it is acceptable to ignore paying customers who have issues with their purchase!!… Read Full Review

Cnfoutdoors's Comment

Written on: 17/04/2015

Dear Sir
As per our correspondence we advised you that we ran out of the covers at the time and had to order more in. All outstanding covers have been despatched using Royal Mail and will be with you and other customers in a few days - although Royal Mail now refuse to guarantee any delivery and can take up to 14 working days to deliver.
I apologise for the delay but we thought it better to send your BBQ than to send nothing and wait for your cover to arrive. I sincerely hope that you really enjoy your new purchase and the cover to keep it nice and protected for many years to come. May you have a pleasant Summer with your BBQ.

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“Item not actually in stock, items missing, delay to...”

Written on: 06/07/2014 by Germans457 (1 review written)

I ordered a BBQ which was shown as in stock when it turned out was not the case which was disappointing. When the BBQ did arrive parts were missing. The proprietor was friendly and prompt to chase the manufacturer for the parts but the manufacturer still took too long to send the missing parts for my satisfaction. The product received does look like a good quality product… Read Full Review

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Written on: 02/08/2013 by deanclan (1 review written)

I ordered two Highlander sleeping bags in Lime and Green only to be sent 2 completely different colours which I did not want. Sent them back and have tracking details so I know that they have received them back and I STILL HAVEN@T HAD MY REFUND. It is now nearly a month and several calls (nobody answers you have to leave a message, several emails and several messages using their messaging system on the website and NOT ONE REPLY. Appalling customer service, I just wish I had read the other… Read Full Review

Cnfoutdoors's Response to deanclan's Review

Written on: 06/08/2013

You have not returned the items in question. You could not even provide signed proof of delivery of these two items. Our terms and conditions clearly state that if a product is unavailable we will send out the nearest match even if it is of higher value and quality which we did and sent you the exact items albeit in different colours. Nevertheless as far as trying to create customer goodwill we even refunded you even though you have not returned the items in question and if you have we certainly would like to know exactly where you sent them to. Yes we are a small company that has a lot of positive reviews just look at our site, these are genuine reviews by customers that are repeat customers. We unfortunately do stumble ocassionally but as far as reviews are concerned it seems more people are prepared to give positive and glowing reviews on a proper site rather than moaning untruths on a site like this.

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