CNF Outdoors Reviews - www.cnfoutdoors.co.uk

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★★☆☆☆
2.4 / 5
37% of users recommend this
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★☆☆☆☆

“Oh dear - what an expensive mistake!”

Written on: 02/12/2014 by Angelina307 (1 review written)

Ordered Columbia gilet in October, heard nothing, emailed, phoned - picked up voicemail about absence because of a death in the family, 3 weeks after order received email saying order dispatched, arrived 14 days later. The size turned out to be too big so we called about returning it (having just discovered their returns policy had been changed days before our order was placed). They told us their relationship with Columbia had been terminated and that we could not return the gilet. So… Read Full Review

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★☆☆☆☆

“not received my order”

Written on: 10/11/2014 by Jessev56 (1 review written)

Still waiting for my order from CNF Outdoors. After weeks of emailing Ive decided to contact my credit card. I will NEVER purchase from this company again… Read Full Review

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★☆☆☆☆

“you will not get your goods or your refund”

Written on: 08/11/2014 by utMcLain126 (1 review written)

no communication no goods but they took the money and no sign of a refund should have read the reviews - dont touch with a barge pole… Read Full Review

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★☆☆☆☆

“Do Not buy anything from this company”

Written on: 05/11/2014

I ordered a coat for my daughter from this company ! month ago. I have not received the coat but the company has taken my money. I emailed them and phoned them but they have ignored me. When I phoned the credit card company they say that I have been charged for a tent. They are going to investigate the company for me. DO NOT BUY ANYTHING FROM THIS COMPANY YOU ARE UNLIKELY TO RECEIVE IT… Read Full Review

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★☆☆☆☆

“Do not buy from this company”

Written on: 01/11/2014 by jonty3 (1 review written)

Phoned today to find out why my order had not been received. A recorded message states that due to a family bereavement no orders will be despatched until Nov 5th. Now if this is true I sympathise but any company worth its salt would still look after it's customers. Having read reviews on here I have my doubts if it is true and not just an excuse for delayed orders. I will wait until the end of next week to see what happens… Read Full Review

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Gavinr77's Response to jonty3's Review

Written on: 10/11/2014

I am also waiting for my purchase from CNF Outdoors and too received a response from them stating a family bereavement has delayed my order. Im going to contact my credit card tomorrow. Never again will I purchase anything from this company again. GR

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★☆☆☆☆

“Pay but don't expect delivery or a response to email...”

Written on: 27/10/2014 by Rabbitrabbit (1 review written)

13 days since my order and their email after checking my visa payment said "processing" and 12 days later that is all I have heard despite emailing and waiting endlessly on their phone. I have no confidence that I will ever get my order although they have taken payment… Read Full Review

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Diydavestours's Response to Rabbitrabbit's Review

Written on: 03/11/2014

My experience is the same, exactly. I ordered 21/10/2014, money was taken, and since then the order is being processed! No repose to email or telephnone!
DIYDave

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★☆☆☆☆

“Get your money back”

Written on: 06/10/2014 by 2Peck (1 review written)

Please do not put up with this nonsense any longer. Send an e-mail to the company specifying a deadline for delivery or full refund (keep a copy of this as evidence). Assuming the time-scale is not met do not waste any time or effort dealing with them but contact your payment provider (Pay pal or YOUR OWN BANK, for debit card payments).Advise them that you suspect you have been a victim of online fraud (refer to this website as proof). They will probably refer the matter to their internal… Read Full Review

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★☆☆☆☆

“Fundamentally dishonest, terrible communication”

Written on: 05/10/2014

This site promises that it has items in stock which it will deliver within 3-5 days, maximum 7 days. In fact I suspect that it holds no stock and just re-orders from trade suppliers. Don't buy from this site if you need something within the promised 5-7 days. My order took two weeks to arrive. Also, email requests to confirm expected delivery were ignored… Read Full Review

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★☆☆☆☆

“Still waiting for my refund”

Written on: 21/09/2014 by Maurerai368 (1 review written)

Despite numerous attempts to retrieve my refund for goods that were ever recieved, stil no joy. This company is disgraceful, seemimgly a one man band who rips consumers off and ignores any attempts to communicate with him. This is theft… Read Full Review

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★☆☆☆☆

“Didn't dispatch order and failed to communicate why!!”

Written on: 17/09/2014

I ordered several sleeping bags and torches (all showing as "in stock" on their website) almost a month before my trip abroad. Since nothing had arrived after two weeks, I decided I'd waited long enough and sent them an email. Following that, I got a reply to say one sleeping bag and one torch were being dispatched and the others would follow with very little further detail or explanation. Further emails revealed that the outstanding items would not be dispatched till I was well into my trip… Read Full Review

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★☆☆☆☆

“RIP OFF!!!! DO NOT BUY. TAKE YOUR MONEY AND NOT REFUND”

Written on: 26/08/2014

Very bad company DO NOT USE, I wish I had read reviews. Lots of emails and phone calls. They have taken my money for a tent that was returned with a delivery driver....I am still trying to get my money back ITS BEEN OVER A MONTH AND A HALF..... PLEASE DO NOT USE THIS BAD COMPANY THEY WILL RIP YOU OFF. DO NOT BUY… Read Full Review

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★☆☆☆☆

“Terrible company, do not use under any circumstances ”

Written on: 20/08/2014 by LouiseWh (1 review written)

I ordered 3 items, 1 was delivered and when I questioned the other 2 was emailed to say that they had been discontinued. Was promised a refund and 4 emails later ( and not able to contact by phone as the message states they are closed for stock taking) and 4 weeks after have stil not received a refund or any correspondence at all. Despite the terrible customer service this amounts to theft! Do not go anywhere near this company… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 15/08/2014 by xlChase243 (1 review written)

Ordered Fiamma bike rack from this company, still not arrived several days later. I have tried contacting the company by phone on three numbers, only to hear recorded message that they are 'closed for stocktaking' for the next 3 weeks! As the item is required for a holiday, I will probably have to order the item from a reputable company and pay for express delivery, and then chase this through my credit card company. Reading the reviews on this site it seems I am not alone in this… Read Full Review

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★☆☆☆☆

“The worst customer service ever. Never again! (July 2014)”

Written on: 11/08/2014 by isamo (1 review written)

We ordered a side porch for our tent, we ordered with over two weeks to go before our holiday. After payment we tried several time to contact this company on phone....don't waste your time or money, they never picked up, So wrote them an E mail, generic reply with no answer to my question, almost I would imagine like an out of office type reply. After about ten days of nothing I started a dispute with the credit card company, then suddenly a failed delivery, we were not in so not CNF fault. We… Read Full Review

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★☆☆☆☆

“Should of checked reviews first”

Written on: 30/07/2014 by SovereignSharon (1 review written)

I have been looking for a new Cadac, after a lot of research the best option seemed to be on CNF Outdoors, hadn't heard of them but they seemed genuine and had an up to date facebook page so ordered the Cadac, money was taken immediately and order went to 'picking' within 24 hours of order. There it stayed, after a week I contacted them via the contact us option, didn't get a reply but my order went to dispatched the following day, as this was a Friday I expected my item to arrive on Tuesday… Read Full Review

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Lozs's Response to SovereignSharon's Review

Written on: 31/07/2014

if you paid with your bank card you have to wait about 15 days and then you can put in for undelivered goods I got my back 6 weeks later from bank. trading standards was informed about him , hope you get your money back,

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Sovereignsharon's reply to Lozs's Comment

Written on: 01/08/2014

Hi Loz. Happy to say the money was returned to my account yesterday after yet another telephone call. Very disappointing the way it was handled. Could of saved a lot of upset.

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★☆☆☆☆

“DONOT TOUCH THIS SO CALLED COMPANY ”

Written on: 19/07/2014 by lozs (1 review written)

My order for a Gazebo top was on may 6 after various emails and trying to ring both of his phone which was never answered, and the so person said he had trouble with supplier, same excuse, after going to trading standards and my bank security finely got money back so you have been warned do not go near his company… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 19/07/2014 by drO'Connell247 (1 review written)

Placed an order in early June for a cool box and payment was taken. I eventually got an e-mail claiming the supplier had let him down and he was forced to refund customers. No refund and no response to e-mails 4 weeks on… Read Full Review

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★☆☆☆☆

“Failed to deliver on all counts”

Written on: 18/07/2014 by Sandrat1968 (1 review written)

This company is TERRIBLE! For company I suspect you should read one man band (that is playing reeeeally badly). I ordered a replacement canopy for a gazebo a month ago and despite several emails between ourselves and the company we still have not received our goods. This person even had the affront to blame his carrier for non-delivery. I know carriers can be bad but they do get the goods to you eventually. I tried phoning the company today and was on hold for 10 minutes before I gave up!! I… Read Full Review

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★☆☆☆☆

“The Ghost”

Written on: 15/07/2014 by Kristian407 (1 review written)

NO REPLY TO EMAILS. NO REPLY TO VOICE MAILS. It is against credit card merchandising rules to process and not refund items that are not available for dispatch. Reported to credit card companies today. DO NOT ORDER THIS IS A ONE MAN RUBBER BAND… Read Full Review

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★☆☆☆☆

“After sales service”

Written on: 10/07/2014 by Kiarav424 (1 review written)

This is a one man band working from home that seems unable to deal with orders, correct packaging or assisting when things go wrong… Read Full Review

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