CNF Outdoors Reviews - www.cnfoutdoors.co.uk

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★★★☆☆
2.6 / 5
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★☆☆☆☆

“DONOT TOUCH THIS SO CALLED COMPANY ”

Written on: 19/07/2014 by lozs (1 review written)

My order for a Gazebo top was on may 6 after various emails and trying to ring both of his phone which was never answered, and the so person said he had trouble with supplier, same excuse, after going to trading standards and my bank security finely got money back so you have been warned do not go near his company… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 19/07/2014 by drO'Connell247 (1 review written)

Placed an order in early June for a cool box and payment was taken. I eventually got an e-mail claiming the supplier had let him down and he was forced to refund customers. No refund and no response to e-mails 4 weeks on… Read Full Review

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★☆☆☆☆

“Failed to deliver on all counts”

Written on: 18/07/2014 by Sandrat1968 (1 review written)

This company is TERRIBLE! For company I suspect you should read one man band (that is playing reeeeally badly). I ordered a replacement canopy for a gazebo a month ago and despite several emails between ourselves and the company we still have not received our goods. This person even had the affront to blame his carrier for non-delivery. I know carriers can be bad but they do get the goods to you eventually. I tried phoning the company today and was on hold for 10 minutes before I gave up!! I… Read Full Review

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★☆☆☆☆

“The Ghost”

Written on: 15/07/2014 by Kristian407 (1 review written)

NO REPLY TO EMAILS. NO REPLY TO VOICE MAILS. It is against credit card merchandising rules to process and not refund items that are not available for dispatch. Reported to credit card companies today. DO NOT ORDER THIS IS A ONE MAN RUBBER BAND… Read Full Review

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★☆☆☆☆

“After sales service”

Written on: 10/07/2014 by Kiarav424 (1 review written)

This is a one man band working from home that seems unable to deal with orders, correct packaging or assisting when things go wrong… Read Full Review

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★☆☆☆☆

“Do not buy from these people”

Written on: 09/07/2014 by mzee123 (1 review written)

2 Weeks, and have not recieved my tent. They have not responded to emails. When I call no one picks up. When I try to leave a message I get "mail box is full". Is this even a real company?… Read Full Review

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★☆☆☆☆

“fire pit fiasco”

Written on: 07/07/2014 by Alanf274 (1 review written)

I ordered a fire pit for my brothers birthday in may. After 2-3 weeks I emailed to enquire where it was. I was told that I should have received it direct from the manufacturer but it was out of stock but due soon. My brothers birthday came and went so I asked for a refund. I did receive an apologetic email and assurance that my money would be refunded. After another 2 weeks I emailed again as I hadn't received my refund and sadly I'm still waiting. The guy I've contacted was rude and even… Read Full Review

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★☆☆☆☆

“Sells second hand damaged goods as new”

Written on: 07/07/2014 by Jonsmith72 (1 review written)

It was sold as new however all the poles were damaged, contacted the seller who informs there's no warranty on poles. Should a brand new tent need a warranty repair? Will not accept for return. Avoid you have been warned!… Read Full Review

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★☆☆☆☆

“Disgusting customer service.”

Written on: 07/07/2014 by Mykola.h (1 review written)

Ordered a new tent on 1/7/14 site said it was in stock, they took payment straight away. When I checked the site the tent was now out of stock. A week later and the order status is still at picking stage. It surely does not take a week to put something in a box and post it? It's either in a warehouse or not! Can't contact by phone ever it just goes to voicemail and they haven't returned any calls, no response via email either. Will hopefully try to get a refund via my credit card company by… Read Full Review

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★☆☆☆☆

“One star is too good for this company”

Written on: 01/07/2014 by Conleyfy1955 (1 review written)

These are a third party seller however could not supply the goods I ordered. I've been waiting since March for product and now waiting for refund even after chasing for four weeks. Slow (if any) response to emails - try to telephone however always get voicemail. Absolutely shocking service. Would not recommend… Read Full Review

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Cnfoutdoors's Comment

Written on: 01/07/2014

Solus our supplier went into administration at the end of May. We notified EVERY customer that had purchased a Solus product by way of bulk e-mails and phone calls on a regular basis. NOBODY could get stock until the administrators released it and certain items were not released which we had to refund. ALL refunds were processed however Streamline/Worldpay made a mess of the refunds which have only now been sorted. Please see their e-mail below:

"Dear

Thank you for contacting secure trading.

I am investigating this matter as urgency. I have the details of all refunds that were not processed from the 06/06/2014.I have passed all refunds to are transaction processing unit to manually process a total of 39 x Transactions total amount £xxxx. This will take up to 3 to 10 working days for the credits to settle in the customers bank, this also depends on which bank the customer banks with as this is out of Worldpay’s control.

I apologise for the late response and hope this is to your satisfaction.

If you require any further assistance please call the helpdesk on 08457 616263

Kind Regards

The content of this email is classed as CONFIDENTIAL unless stated otherwise."

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★☆☆☆☆

“should not be trading”

Written on: 26/06/2014

disgusting service, say article is in stock, it was not, sent e mail asking status of order, replied saying it was held up by their supplier, tried their phone, unanswered, sent further e mails, unanswered, got in touch with pay-pal they got my money back, my advice don"t touch this company… Read Full Review

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★☆☆☆☆

“AVOID! AVOID! AVOID! Worst serivce EVER!”

Written on: 23/06/2014 by Shincherry (1 review written)

Ordered a colman xtreme 5 day coolbox 08/06/14 money taken instantly, email to say order processed which im guessing is an automated email, then nothing NO ITEM! Ive emailed, ive phoned (pointless number as nobody answers an the mailbox is always full) So i decided to do some reasearch only to find this site, my only wish was i saw this site first an id never used CNF to begin with, Quick to take your money with no customer service or products whatsoever! Do not use them, they may be cheaper… Read Full Review

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Cnfoutdoors's Response to Shincherry's Review

Written on: 23/06/2014

Hi Sinead
Unfortunately we were let down badly by Coleman our supplier who never bothered to deliver most of our stock due to them getting confused in their own warehouse. It took us 2 weeks to get to some resolution and ultimately had to source an alternate supplier that is at last shipping our stock today/tomorrow for delivery to you on Wednesday. We have not recieved any calls or e-mails from you so to slate us like this is uncalled for.

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Shincherry's reply to Cnfoutdoors's Comment

Written on: 23/06/2014

I have taken action with my credit card to get a resolution in which I have forwarded them a print off of the EMAIL I SENT YOU! Along with other asked for documents which I have copys myself, So I havent slated you at all I have spoke the truth! To have no reply via email or phone which if ur having problems you should contact the customer to update them first for peace of mind, its aweful customer service from CNF, from this I can clearly see its not just me, its horrible for me to not know whats going on with my money an something ive ordered, so after plenty of attempts to contact you an nothing in return ive come here to warn others of my experience, an its taken this to recieve a response from you :(

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★☆☆☆☆

“DO NOT USE - GONE OUT OF BUSINESS ?”

Written on: 22/06/2014

ordered a product, a back pack. money taken on order 2nd June. no goods received and no reply to numerous emails. contact phone number does not facilitate leaving messages, and A always an automated reply.NO REFUND GIVEN TO DATE. DO NOT USE THIS COMPANY… Read Full Review

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Cnfoutdoors's Comment

Written on: 22/06/2014

Dear Customer, we most certainly have not gone out of business. We would like to rectify this situation for you however if we do not know who you are or your order number then how can we assist you. Please send an e-mail and we will happily resolve your issue.

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★☆☆☆☆

“Just a load of hassle”

Written on: 19/06/2014 by Yaretzi459 (1 review written)

I wish I had never found this site, sure they are a few pounds cheaper, but its a hassle getting your goods. They do not answer emails,The free phone number is never manned, no answer phone on it either. I am sure its illegal to have a website where you cannot be contacted. It looks like a professional site. Read the blurb on the about us page and it all sounds good. After placing your order and waiting , try and get hold of them ? there is no way. Finally they may answer an email if you… Read Full Review

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★☆☆☆☆

“no idea of customer service”

Written on: 15/06/2014

I wish I had read other reviews before ordering. I am now in the impossible position of having paid them nearly £200, with no idea when to expect delivery and i cannot get a reply by phone or e-mail… Read Full Review

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Cnfoutdoors's Comment

Written on: 18/06/2014

who are you? why do you not contact us? How can we assist if you do not make contact?

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★☆☆☆☆

“Warning to fellow customers - don't deal with this company”

Written on: 12/06/2014 by LeonNeal1957 (1 review written)

CNF took my money on June 3. Received notification 'shipped'. No sign of goods 10 days later. No answer to email. No one answers the phone. Dodgy and very unsatisfactory… Read Full Review

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Shincherry's Comment

Written on: 13/06/2014

Hi, Sorry to comment, but a week ago i purchased an expensive order which ive not recieved, after phoning an emailing an messaging there facebook page ive still not got to speak with anybody or have a reply, so i decided to search reviews.. Uh oh ive come across this :( Please could you tell me if youve had a refund or if youve had ur item.. Thank you, Sinead

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Lozs's Comment

Written on: 21/06/2014

I have ordered a Gazebo top, may 6 same as everyone else telephone not answered, he as blocked my comments on FB , he did answer my emails saying he refunded my money, nothing gone back in my bank. I got a meeting with my bank next week to see what they will do, also trading standards , he took my money knowing full well he could not get my goods as the company that made them had gone in to liquidation ,

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Cnfoutdoors's Comment

Written on: 23/06/2014

Hi Sinead
Unfortunately we were let down badly by Coleman our supplier who never bothered to deliver most of our stock due to them getting confused in their own warehouse. It took us 2 weeks to get to some resolution and ultimately had to source an alternate supplier that is at last shipping our stock today/tomorrow for delivery to you on Wednesday. We have not recieved any calls or e-mails from you so to slate us like this is uncalled for.

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Leonneal57's Comment

Written on: 24/06/2014

Hi sorry not to post comment sooner. I got my tent after many emails and attempted phonecalls. No explanation. No apology. I had canceled my debit card on the advice of fraud squad. I had also purchased another tent for the trip. Cost to me - £80 more than I originally paid + phonecalls to helpline + contacting my bank + stress.
Have you received your goods yet?

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Gr33Nster's Comment

Written on: 13/06/2014

I too have just done the same thing and found this out! I would love to find out what is going on with this company?

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★☆☆☆☆

“Absolute worst ever company to deal with”

Written on: 11/06/2014 by Yungbill (1 review written)

Ordered a toilet, was told it would be here within 1 week 3 weeks on still not here!!!! Sent 8 emails n had 1 reply, then received message on Monday saying it would be here Tuesday.... Yip you guessed it still not here!!!! No one answers the phone when u yi call.... Worst ever to deal with, don't go near with a barge pole, wouldn't recommend to my worst enemy Hope your next stools a hedge hog… Read Full Review

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★☆☆☆☆

“No response to email. No-one answers the phone.”

Written on: 09/06/2014 by CBack (1 review written)

The only time CNF seems to respond to anyone is when they write a bad review on this site. Well let's see if they respond to my review. I've emailed 3 times and tried calling 5 times. Nobody answers the phone and nobody responds to emails. I've ordered 3 rucksacks at a cost of £89. They've taken my money but I've not heard another thing for over a week. In that time I've ordered 3 other items from different websites and have received all of them. So CNF - can you tell me what is… Read Full Review

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★☆☆☆☆

“do not go near, worst service ever ”

Written on: 06/06/2014 by Fordfo479 (1 review written)

This company is a joke, they never reply to emails or messages, never anyone there to take calls either. They take your money even if products not in stock,then take weeks to refund. Shouldnt be allowed to trade, worst company I have ever dealt with!… Read Full Review

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Cnfoutdoors's Comment

Written on: 06/06/2014

who are you and what did you order? You do not even have the decency or integrity to identify yourself. If you had contacted us by e-mail then we would have responded, maybe you should check your spam folder.

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★☆☆☆☆

“Do not go near this site!”

Written on: 24/05/2014 by AnthonySnyder (1 review written)

Ordered two garden chairs which never arrived. Emails were ignored and then he denied ever having heard from me. He keeps saying the delivery is arriving 'today' and they will be shipped immediately. A month later I am still waiting and fighting for a refund. I'm being ignored again. Surprise surprise!!… Read Full Review

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Cnfoutdoors's Comment

Written on: 06/06/2014

Dear Sir

Numerous e-mails were sent to you regarding these chairs, unfortunately you did not set our e-mail as a non-spam e-mail on your account and consequently all our e-mails must have made it only to your spam folder. We had an issue with Coleman not delivering our stock which we resolved and the chairs arrived this week. We however due to your threatening attitude decided to cancel your order and issue a full refund yet you continued to threaten us - even though you were notified of the refund.

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