CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
190
54% of users recommend this
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★☆☆☆☆

“No Communication and no goods”

Written on: 21/09/2016 by davek220 (1 review written)

Decent website with a lot of information about how they were trustworthy (!) CNF debited my credit card and sent me an acknowledgement saying that the the order was being 'processed'. Nothing arrived and there was no further communication. The phone line was on permanent voice mail. In the end I had to get a credit via my card issuer and buy elsewhere. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“Is there anyone there?”

Written on: 21/09/2016 by yeWhite271 (1 review written)

Goods arrived however substituted pink for blue sleeping bag. Normal procedure would be to be contacted to ask if this was suitable but not from CNF. It was not suitable and have tried for over a month by E,Mail and phone to arrange return however no answer. Think I am stuck with PINK… Read Full Review

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★☆☆☆☆

“No contact”

Written on: 19/09/2016 by Char23 (1 review written)

I order a wheel lock for my caravan 3 weeks ago still no wheel lock. Can't get hold of the company on the phone just a answer machine all the time, I have emailed this company as well. This is a dodgy company they have had my money for the lock. I will now be going to trading standards over this. STAY AWAY from this company I have had NO CONTACT CAN'T GET THEM ON PHONE/EMAIL … Read Full Review

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★☆☆☆☆

“Joken rear caravan light.”

Written on: 17/09/2016 by 475McCoy (1 review written)

This company is a joke, I ordered a Joken rear light for my caravan on the 13th/8/16 still waiting for it to arrive 15th/9/16 I have emailed the company on three occasions with no reply and as for phoning you are just left hanging on, I now fined the light I ordered has been marked as sold out!!. But I have not had a refund. … Read Full Review

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★☆☆☆☆

“Poor product,poor service”

Written on: 15/09/2016 by BOBBYSOX (2 reviews written)

Ladies bicycle was delivered and was missing key components, tried to contact CNF on numerous occasions but have had no luck,will not be using this online company again… Read Full Review

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★☆☆☆☆

“Royal Washing line”

Written on: 13/09/2016 by Sartory (1 review written)

Do not ever order from this company. I ordered a washing line, it failed to arrive before I needed it so I cancelled my order 10 days after I had ordered. This is within the statutory 14 days time under consumer rights legislation that a customer can cancel an order and expect a full refund. Two hours later I received an email saying it had been shipped and it duly arrived the next day but was now redundant and surplus to requirement. This company does not answer phone calls or emails. I send a… Read Full Review

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★☆☆☆☆

“What a joke of a company!”

Written on: 11/09/2016 by PaisleyHale238 (1 review written)

DO NOT USE THIS COMPANY. Absolute joke from start to...well it's not even finished yet! Ordered on a Tuesday, a 4 man tent from this lot and requested next day delivery as it was needed for a last minute weekend camping trip. So obviously plenty of time to be delivered. It got to Thursday and still I had received nothing. Emailed this compnay to ask where the tent was but no response. So tried calling, no response despite waiting for 20 minutes of hold music. Safe to say the tent did not… Read Full Review

Cnfoutdoors's Comment

Written on: 11/09/2016

Dear customer
The joke is on you. Nowhere on the site does it offer a next day delivery service for your tent at all. In fact we do not even offer a next day service on any product unless we specifically state so in the description. Standard delivery days at 3-7 business days. Next time be sure of your facts.

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★☆☆☆☆

“Broken Item”

Written on: 10/09/2016 by duncanlinfoot (1 review written)

The pizza stone arrived broken. I sent you an email earlier today, waiting for a reply… Read Full Review

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★☆☆☆☆

“STAY CLEAR OF THIS COMPANY !!! ”

Written on: 07/09/2016 by 92McBride (1 review written)

Placed an order with next day delivery 11 days later still not arrived despite several emails and phone calls to the salesman, sent email and also phoned to cancel roof box order as needed it for our holiday, cancelled on 10th August, no refund received by 16th August, phoned him, who said it would be in my bank by that Friday the 19th , got back from holiday on 30th August and still no refund received, sent email again and as of today 5th sept still not had refund, spoke to him again today… Read Full Review

Cnfoutdoors's Comment

Written on: 07/09/2016

This customer is extremely rude and misrepresents the truth. Yes he cancelled the order as our supplier could nt fullfill in time, however the refund was processed but failed due to his bank. We were unaware of this until said customer called and started threatening us - even after the refund was reprocessed. He carried on threatening and as a result our opertor hung up on this rude and malicious customer.

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★☆☆☆☆

“Never Again”

Written on: 07/09/2016 by Shields115 (1 review written)

No reply to repeated 'phone calls. No reply to e-mails requesting information. Eventually, however, the item did arrive… Read Full Review

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★☆☆☆☆

“No communication & 4 week delivery”

Written on: 07/09/2016

Ordered some caravan parts and immediately got an automated response saying order was being processed then nothing..... Emailed after a week requesting an update and no response received. Emailed the following week with no response received. Tried calling, again and again. sometimes straight to voicemail during normal business hours other times on hold for ages. Did leave voicemail on one occasion after holding for 30 minutes but no call back received. Was at the point of contacting my… Read Full Review

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★☆☆☆☆

“CNF ( Can Not Fulfil) don't order from them”

Written on: 05/09/2016 by Baileyzu329 (1 review written)

Communication for this place is non existent whether by phone or email, I requested order be cancelled yet they still sent it, feel obligated to keep it as I'm not sure I'll get my money back, visa were great help in setting up charge back if I needed it! Awful Internet site… Read Full Review

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★☆☆☆☆

“Peg bag and Hitch cover.”

Written on: 30/08/2016 by challenger530 (1 review written)

Worst online seller I have ever dealt with, goods didnt (and still havent) arrive. Made countless phone calls and left messages, phone only answered once when I was assured the matter would be investigated and I would get a call back - guess how that played out. Will be trying to get a refund from my credit card company but have probably waited too long hoping for CNF to come good. Avoid Avoid Avoid… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 25/08/2016 by Tristin283 (1 review written)

I ordered Yellowstone Trekking Poles on 13 August. Gave them a call a week later and was told they would be arriving 'in a couple of days'. Still no poles. No joy phoning them - can't get an answer. A bit concerned that I may have lost my money. What to do!!… Read Full Review

Cnfoutdoors's Comment

Written on: 25/08/2016

Hi,
I apologise for the delay, our supplier did not ship most of our order and we have been advised that it will only arrive tomorrow.

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★☆☆☆☆

“Insufficient customer service”

Written on: 15/08/2016 by JamarcusBartlett (1 review written)

I received a faulty product (an electric coolbox) and am struggling to secure a refund (as is my legal right). I have asked for the details on how to return the product and have been ignored… Read Full Review

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★☆☆☆☆

“disgusting, ignorant! damaged goods!”

Written on: 08/08/2016 by angryfrustrated3 (1 review written)

avoid this company at all costs. I ordered muddy Fox bicycle for my daughter's birthday, it arrived damaged. After numerous emails, phone calls etc I am still ignored by this sham of a company. I have a heavily damaged bike still in my garage! No replacement! No refund and no response. Disgraceful!… Read Full Review

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★☆☆☆☆

“Don't use it.. One man band ”

Written on: 04/08/2016 by Annables (1 review written)

I placed an order on Sunday evening for £200, qualifying for free delivery. I emailed straight away to say I needed the order by Thursday as I was going away.. Tuesday I spoke with the person I dealt with via chat live, he advices my order was sent by TNT and that I would receive it the next day (wed).. Nothing arrived! I rang no answer... I emailed ... I was told her would send me the tracking details... Never got.. Thursday am I rang the number to cancel the order.. No answer, I… Read Full Review

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★☆☆☆☆

“Self service bicycle!!!!”

Written on: 04/08/2016 by Linda1443 (1 review written)

Really sorry but when my bike was delivered I checked all parts. All were there but on trying to refit the front brake after putting front wheel on, realised this could not be done bu either me or my husband. In my frustration, I took bike and remaining parts to a local cycle shop. The chap informed me that there was no way I would have been able to comp,eye the fitting of my new bike as the break cable was broken...... As it would have been more inconvenience and cost to me I decided to ask… Read Full Review

Cnfoutdoors's Response to Linda1443's Review

Written on: 04/08/2016

Hi,
You have left a negative review on the basis of a decision that YOU made instead of contacting us to resolve the issue which we find extremely unfair especially since everything else you have rated us 5 star. In future if you recieve a faulty part you really do need to contact the retailer to resolve the issue.

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Cnfoutdoors's Response to Linda1443's Review

Written on: 05/08/2016

Hi,
How can you write a negative review based on your own decision not to CONTACT us because you could not be bothered to. If you had called or e-mailed us we would have sent you replacement parts for the damaged ones at no cost. You having to pay to have it repaired was your own making and unnecessary because it was less hassle to pack the bike up, load it in your car and take it to your local bike dealer. You have rated every other part of the purchase as 5 stars but given us 1 star overall due to YOUR OWN attitude. In future contact the retailer to sort out issues you have with products. We will not be held responsible for your expenses based on your own decision.

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★☆☆☆☆

“Do not order from this company”

Written on: 04/08/2016 by Hs123 (1 review written)

I ordered a ladies bicycle which is damaged. Seller is refusing a refund as he says it is used although all we did was put it together. Reviews for this company are shocking, unfortunately I didn't check them before buying. The communication is poor and the person on the end of the phone is rude and unhelpful… Read Full Review

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★☆☆☆☆

“Still Waiting for a refund”

Written on: 02/08/2016 by outdoorguy15 (1 review written)

Returned goods, no response to email, no answer on telephone number, no refund. You have been warned… Read Full Review

Cnfoutdoors's Response to outdoorguy15's Review

Written on: 02/08/2016

Hi, we would love to sort this out. Please let us have your order details and we will gladly resolve your issue.

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