CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
205
54% of users recommend this
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★☆☆☆☆

“Do not buy from CNF!!!!!”

Written on: 30/11/2016 by FridaYoung (1 review written)

Similar story to the dozens already posted... Ordered my son a bike... Received an email to confirm my order... Received an email to confirm my order was being processed... Then an email to say my order was dispatched.... That was almost a Month ago..... Still NO bike.... I've sent dozens of emails and have yet to receive any response.... Hard enough for families to make ends meet at Christmas.. I just hope I get a refund in time to purchase another bike rom a REPUTABLE company... My son has… Read Full Review

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★☆☆☆☆

“TOTAL SHAMBLES”

Written on: 23/11/2016

DONT BOTHER ORDERED GOODS THAT NEVER TURNED UP .DOES NOT ANSWER EMAILS HAD TO TAKE LEGAL ADVISE .WHEN EMAILED HIM TO RETURN MY MONEY OTHERWISE WOULD TAKE LEGAL ACTION TO RECOVER MY MONEY. SUPRISE SUPRISE HE ANSWERED AND REFUNDED MY MONEY VERY LUCKY NEVER AGAIN… Read Full Review

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★☆☆☆☆

“Rip off Merchants”

Written on: 18/11/2016 by Sueav (1 review written)

After ordering a Muddyfox Mounting Bike on the 21/10/16 the payment was taken that day . The following day I received a Email stating my order was being processed. Then nothing for fourteen days. Sent numerous Emails still nothing. So tried ringing to hear an answerphone message to say they were moving to bigger warehouse and to contact by Email. Sent an Email stating if said bike wasn't delivered by the 4/11/16 I would be cancelling the order would expect a full refund. Got an Email back… Read Full Review

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★☆☆☆☆

“Took 3 weeks to deliver Bike”

Written on: 17/11/2016 by Ronan274 (1 review written)

I ordered a bike for my son. Received email straight away acknowledging order/payment. Delivery was supposed to be within 5 working days. Nothing after 2 weeks, so I emailed asking for tracking information but this was ignored. After this I filed a Chargeback with my bank, and I thought the company seemed fake. I couldn't see any contact numbers on the website, and emails were useless. 3 days after this, I received the bike, which had clearly been sent on a 24hr delivery service as it had… Read Full Review

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★☆☆☆☆

“If you are reading this then you have probably been...”

Written on: 16/11/2016 by grover190 (1 review written)

Ordered an Al-Ko wheel lock 02/11/16, money taken from my account on 04/11/16, no sign of the wheel lock by 16/11/16 and no reply from email sent asking for an update!! Have now asked my bank to try to claw the money back… Read Full Review

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★☆☆☆☆

“CNF Outdoors but not in our gear.”

Written on: 15/11/2016 by JohnToner (1 review written)

Bought a Thetford Toilet filter for eightyfive pounds last week from this place, not a word from them in over a week so I emailed them, no answer and so I checked them out online, OMG, they takes your money and keeps the gear. I have given them three days to post my filter to me or its off to the Trading Standards, firms like this one should be shut down. … Read Full Review

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★☆☆☆☆

“Do not touch them ”

Written on: 14/11/2016 by Dinx78 (1 review written)

Ordered a bike for my son money taken no bike arrived and no reply from company have now had to a dispute with my bank to get money back… Read Full Review

Johntoner's Response to Dinx78's Review

Written on: 15/11/2016

How did they manage to get one star.

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★☆☆☆☆

“DO NOT TOUCH THIS COMPANY!”

Written on: 11/11/2016 by 89McManus (1 review written)

I ordered 2 bikes for my sons for Xmas on 23rd oct....heard absolutely nothing a week later so emailed and phoned with no success at all. I registered on their site and couldn't see my order, it just said I had no current orders! On the 4th Nov, I raised a claim with my credit card company and low and behold on the 11th Nov the bikes miraculously showed up....no order confirmation, delivery confirmation or anything! On speaking to the credit card company, they said this often happens after a… Read Full Review

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★☆☆☆☆

“do not use this company”

Written on: 08/11/2016 by lyThornton1993 (1 review written)

having searched the internet looking for a competitive price I found this company and purchased the AL-Ko wheel lock on the 27 Oct. By the 2nd Nov no sign so I emailed but had no response. Phoned and message said said they were moving premises and would be unavailable until 31st Oct. having phoned after this date on a number of occasions it was the same voice mail saying they were moving premises. Phoned four times today 8th Nov and now the message says there is nobody available in the office… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 04/11/2016 by NolanMcCulloch (1 review written)

I have been waiting since Oct 1st for delivery of my order, can't contact this "company"at all. Disgraceful customer support & they have taken the money from my account… Read Full Review

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★☆☆☆☆

“absolutely rubbish service”

Written on: 25/10/2016 by glCassidy196 (1 review written)

took nearly two weeks before it was even dispatched. I had emails not answered and calls to there 0800 telephone went to answerphone at 3:30pm. They then shipped the item next day after I told them not to bother as I had bought the item elsewhere. I cannot even be bothered to return the item as I know it will just end up costing me more time and money, I wouldn't spend another penny with CNF Outdoors even if they were the only company to have an item I really wanted. When they did respond to my… Read Full Review

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★☆☆☆☆

“Never EVER place an order with this rogue trader”

Written on: 15/10/2016

Absolutely shocking experience with CNF Outdoors and I would definitely NOT recommend them. Despite dozens of attempts to contact them about my order which did not arrive within the stated delivery time, I was point blank ignored. This is a one man band - it's not a legitimate company, it's some guy in his living room who doesn't answer the phone, doesn't respond to emails, doesn't respond to facebook message and will quite happily take your money and not produce the goods. I desperately wish… Read Full Review

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★☆☆☆☆

“Do not buy from CNF Outdoors”

Written on: 15/10/2016 by T5girl (1 review written)

Placed order, was sent email stating order had been processed and further email to say it was shipped. Payment was taken. 2 weeks later - I have not received my order. I have tried to get in contact with CNF Outdoors but have been ignored. Am now seeking legal advice as to how to recover my payment and am communicating with trading standards. My advice - DO NOT buy from this company… Read Full Review

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★☆☆☆☆

“Goods never received.”

Written on: 12/10/2016

Ordered a rucksack and received initial confirmation of order. Then heard nothing for over a week. After 7 working days tried to contact CNF by phone, no answer. Sent online contact form and emails stating that I wished to cancel order. The rucksack never turned up and have managed to get my money back through credit card. Dont use this company!!!… Read Full Review

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★☆☆☆☆

“My order of a thetford Porta Potti”

Written on: 12/10/2016 by riKinney316 (1 review written)

I ordered the Thetford Porta Potti in order to use it when I went away and ordered it 4 weeks beforehand but it hadn't arrived after 14 days. Tried calling and left several messages but no one got back to me. Did get a reply to an email I sent saying that it would be with me in plenty of time fore I went away but sadly it did not. Communication was virtually non-existant and led me to believe that I had been tricked. It did arrive eventually but 4 weeks is far to long to wait for an order… Read Full Review

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★☆☆☆☆

“No Communication and no goods”

Written on: 21/09/2016 by davek220 (1 review written)

Decent website with a lot of information about how they were trustworthy (!) CNF debited my credit card and sent me an acknowledgement saying that the the order was being 'processed'. Nothing arrived and there was no further communication. The phone line was on permanent voice mail. In the end I had to get a credit via my card issuer and buy elsewhere. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“Is there anyone there?”

Written on: 21/09/2016 by yeWhite271 (1 review written)

Goods arrived however substituted pink for blue sleeping bag. Normal procedure would be to be contacted to ask if this was suitable but not from CNF. It was not suitable and have tried for over a month by E,Mail and phone to arrange return however no answer. Think I am stuck with PINK… Read Full Review

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★☆☆☆☆

“No contact”

Written on: 19/09/2016 by Char23 (1 review written)

I order a wheel lock for my caravan 3 weeks ago still no wheel lock. Can't get hold of the company on the phone just a answer machine all the time, I have emailed this company as well. This is a dodgy company they have had my money for the lock. I will now be going to trading standards over this. STAY AWAY from this company I have had NO CONTACT CAN'T GET THEM ON PHONE/EMAIL … Read Full Review

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★☆☆☆☆

“Joken rear caravan light.”

Written on: 17/09/2016 by 475McCoy (1 review written)

This company is a joke, I ordered a Joken rear light for my caravan on the 13th/8/16 still waiting for it to arrive 15th/9/16 I have emailed the company on three occasions with no reply and as for phoning you are just left hanging on, I now fined the light I ordered has been marked as sold out!!. But I have not had a refund. … Read Full Review

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★☆☆☆☆

“Poor product,poor service”

Written on: 15/09/2016 by BOBBYSOX (2 reviews written)

Ladies bicycle was delivered and was missing key components, tried to contact CNF on numerous occasions but have had no luck,will not be using this online company again… Read Full Review

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