CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
177
54% of users recommend this
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★☆☆☆☆

“Very Poor Service”

Written on: 25/08/2016 by Tristin283 (1 review written)

I ordered Yellowstone Trekking Poles on 13 August. Gave them a call a week later and was told they would be arriving 'in a couple of days'. Still no poles. No joy phoning them - can't get an answer. A bit concerned that I may have lost my money. What to do!!… Read Full Review

Cnfoutdoors's Comment

Written on: 25/08/2016

Hi,
I apologise for the delay, our supplier did not ship most of our order and we have been advised that it will only arrive tomorrow.

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★☆☆☆☆

“Insufficient customer service”

Written on: 15/08/2016 by JamarcusBartlett (1 review written)

I received a faulty product (an electric coolbox) and am struggling to secure a refund (as is my legal right). I have asked for the details on how to return the product and have been ignored… Read Full Review

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★☆☆☆☆

“disgusting, ignorant! damaged goods!”

Written on: 08/08/2016 by angryfrustrated3 (1 review written)

avoid this company at all costs. I ordered muddy Fox bicycle for my daughter's birthday, it arrived damaged. After numerous emails, phone calls etc I am still ignored by this sham of a company. I have a heavily damaged bike still in my garage! No replacement! No refund and no response. Disgraceful!… Read Full Review

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★☆☆☆☆

“Don't use it.. One man band ”

Written on: 04/08/2016 by Annables (1 review written)

I placed an order on Sunday evening for £200, qualifying for free delivery. I emailed straight away to say I needed the order by Thursday as I was going away.. Tuesday I spoke with the person I dealt with via chat live, he advices my order was sent by TNT and that I would receive it the next day (wed).. Nothing arrived! I rang no answer... I emailed ... I was told her would send me the tracking details... Never got.. Thursday am I rang the number to cancel the order.. No answer, I… Read Full Review

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★☆☆☆☆

“Self service bicycle!!!!”

Written on: 04/08/2016 by Linda1443 (1 review written)

Really sorry but when my bike was delivered I checked all parts. All were there but on trying to refit the front brake after putting front wheel on, realised this could not be done bu either me or my husband. In my frustration, I took bike and remaining parts to a local cycle shop. The chap informed me that there was no way I would have been able to comp,eye the fitting of my new bike as the break cable was broken...... As it would have been more inconvenience and cost to me I decided to ask… Read Full Review

Cnfoutdoors's Response to Linda1443's Review

Written on: 04/08/2016

Hi,
You have left a negative review on the basis of a decision that YOU made instead of contacting us to resolve the issue which we find extremely unfair especially since everything else you have rated us 5 star. In future if you recieve a faulty part you really do need to contact the retailer to resolve the issue.

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Cnfoutdoors's Response to Linda1443's Review

Written on: 05/08/2016

Hi,
How can you write a negative review based on your own decision not to CONTACT us because you could not be bothered to. If you had called or e-mailed us we would have sent you replacement parts for the damaged ones at no cost. You having to pay to have it repaired was your own making and unnecessary because it was less hassle to pack the bike up, load it in your car and take it to your local bike dealer. You have rated every other part of the purchase as 5 stars but given us 1 star overall due to YOUR OWN attitude. In future contact the retailer to sort out issues you have with products. We will not be held responsible for your expenses based on your own decision.

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★☆☆☆☆

“Do not order from this company”

Written on: 04/08/2016 by Hs123 (1 review written)

I ordered a ladies bicycle which is damaged. Seller is refusing a refund as he says it is used although all we did was put it together. Reviews for this company are shocking, unfortunately I didn't check them before buying. The communication is poor and the person on the end of the phone is rude and unhelpful… Read Full Review

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★☆☆☆☆

“Still Waiting for a refund”

Written on: 02/08/2016 by outdoorguy15 (1 review written)

Returned goods, no response to email, no answer on telephone number, no refund. You have been warned… Read Full Review

Cnfoutdoors's Response to outdoorguy15's Review

Written on: 02/08/2016

Hi, we would love to sort this out. Please let us have your order details and we will gladly resolve your issue.

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★☆☆☆☆

“NO CUSTOMER SERVICE”

Written on: 28/07/2016 by Hale484 (1 review written)

THERE IS NOBODY ANSWERING THE PHONE AND NO RESPONSE TO EMAILS. THIS COMPANY IS MORE THAN HAPPY TO TAKE YOUR MONEY, BUT DO NOT WANT TO HELP AFTERWARDS… Read Full Review

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★☆☆☆☆

“The worst customer service in the world ”

Written on: 27/07/2016 by LindseyMeyer (1 review written)

I purchased this item recently and after several attempts to contact them I just gave up. They wouldn't return any of my calls or answer any of my emails. In the end I just gave up. Anyone thinking about buying from this company should run a mile. … Read Full Review

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★☆☆☆☆

“I have e mailed asking about goods return policy no reply”

Written on: 25/07/2016 by Dixon300 (1 review written)

I have inadvertently ordered two truma gas points which I want to return. and so far no reply to my inquiries… Read Full Review

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★☆☆☆☆

“Disgusting customer service.”

Written on: 22/07/2016 by h4rsx (1 review written)

Absolutely abysmal service. I returned an item due to it being unsuitable. He initially ignored my contact requests for an RMA, I managed to contact him by telephone, and eventually received RMA instructions, in which the T&C's were in contravention of my statutory rights. He tried everything to avoid me returning the item initially stating that it would be rejected because it wasn't returned within 5 days of the RMA. When I pointed out that the Consumer Contracts Regulations 2013 allows upto… Read Full Review

Cnfoutdoors's Response to h4rsx's Review

Written on: 26/07/2016

Dear Sir

You did not attempt to return the goods were in your possession for 19 days after the date of delivery. Statutory law allows you only 14 days so clearly you are in the wrong. In terms of returning the item we agreed as a gesture of goodwill for you to return the goods. Please supply us proof of delivery and a signature showing receipt so that we can resolve this.

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H4Rsx's reply to Cnfoutdoors's Comment

Written on: 26/07/2016

Is this your idea of a bad joke???

I completed your contact form 3 times on your website and was completely ignored. I finally got through to you by phone and you said you would send me an RMA number.

I sent the goods back to you on the 12th day after receiving your RMA and you was notified by email. I got a very quick response then telling me that the return would be rejected because it was outside of your 5 day return period, when advised that you was in breach of my statutory rights, you said you might accept it back but a handling fee would be charged. I informed you that was also a breach of my rights, to which I received no reply.

I have already emailed you proof of delivery along with your signature after you lied and said it was left in your driveway. It was not!

Further more you have already confirmed receipt of the parcel in our telephone conversion 2 days after the parcel was delivered, I have a recording of this.

On your facebook page you responded to my review confirming that the refund had already been processed. I quote:

"Your refund was processed as we had agreed even though you returned the goods well after the legal allowance which we did as a goodwill gesture. However we can still cancel this and leave the package for you to collect. Please do not post lies."

My refund still hasn't been processed and if it hasn't been received by Friday, I will see you in court as per my 7 day letter of notice.

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★☆☆☆☆

“A big disappointment ”

Written on: 20/07/2016

A nice product but extremely disappointed with the CNF customer service and I had to wait nearly a month for a product which was promised to come in 7 days. You need to make some bug changes… Read Full Review

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★☆☆☆☆

“ Not very pleasant”

Written on: 19/07/2016

Gazebo we bought was not at all like the picture shown, it's sides fitted inside the legs when zipped up NOT outside the legs as photo showed. Rang them and they knew of this but blamed the manufacturer for sending them a misleading picture! When I suggested they remove the picture or added in their description the picture was wrong they said they couldn't and to take it up with the manufacturer. You are not able to tell of this fault until the gazebo is put up and because it was errected they… Read Full Review

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★☆☆☆☆

“I was very dissapointed that CNF was not able to...”

Written on: 03/07/2016 by jhc912 (1 review written)

I was very dissapointed that CNF was not able to deliver my awning to my address and that subsequently I had to go and collect my order from a neighbour 1 mile away. In spite of specific instructions I was caused inconvenience and an apology was not enough. In the circumstances CNF should have made a goodwill gesture but declined to do so and the customer service experience was poor… Read Full Review

Cnfoutdoors's Response to jhc912's Review

Written on: 03/07/2016

Dear Sir
You ordered your Awning on the Friday morning and it was delivered on the following Monday - earlier than what we originally advised you. Details of your address and your instructions were passed to the courier concerned. Unfortunately your Farm has almost the identical name as that of your neighbour and we CANNOT be held liable for them not getting the address correct - especially as you yourself advised me that the couriers ALWAYS make this mistake. You also called me to complain and advised me over the phone that you were very happy with the service with the exception of the courier. Obviously you were being very economical with the truth at the time, so I doubt anyone will take this review very seriously. As for compensation???? For what?

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Jhc912's reply to Cnfoutdoors's Comment

Written on: 03/07/2016

As the supplier of goods you are liable for ensuring the correct execution of the contract. You can't simply pass the buck.
The courier apparently dropped my order without obtaining a signature for the receipt of goods and this was an irresponsible way of supplying goods in excess of £400.
A gesture of goodwill for the inconvenience caused would have been appreciated.

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★☆☆☆☆

“Apalling Customer Service”

Written on: 03/07/2016 by Javieri54 (1 review written)

Quite simply appalling customer service… Read Full Review

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★☆☆☆☆

“Dissatisfied”

Written on: 28/06/2016 by Greg3890 (1 review written)

I placed my order in good faith for an item i needed for a trip abroad. You did not have it in stock despite your website saying you did. You contacted me on the 4th May 2016 informing me, you stated 'Our supplier that ships these blinds directly for us have just advised that the blinds have run out but are expecting more in 3 week (beginning of June) Do you wish to remain on Back-order or refund?'. On the 5th May 2016 I informed you that I wished to cancel the order and asked you to refund my… Read Full Review

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★☆☆☆☆

“New Model ordered, Old Model Delivered”

Written on: 28/06/2016 by Jesmond39 (1 review written)

Having already notified CNF of my disatisfaction with the product I have purchased and heard no conclusion from CNF Outdoors.I Purchased an E move caravan Mover from this on line store, the website clearly shows the latest version of this product, I was already swithering between this mover and another that had all the capability and guarantees of the E mover but was £30.00 cheaper from another store. I decided on the E Mover because it was the latest model and had the better look and plastic… Read Full Review

Cnfoutdoors's Response to Jesmond39's Review

Written on: 28/06/2016

Dear Customer, As stated in our e-mail, all motor movers are shipped directly by our supplier and are advertised using the images and descriptions supplied by them. I have tried to get to the bottom of this wth the supplier but they insist that you have received what you ordered.

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Jesmond39's reply to Cnfoutdoors's Comment

Written on: 28/06/2016

As stated in the review. It is your resposibility as the seller to make sure what is described on the site is what you are selling.The product I have received looks nothing like the product in the photo's and is not as described as it does not have any of the outer plastic splash guard covering of the latest model. I have received the old version of this mover which looks considerably different to the photo's you are displaying on your site, just go and look at any other site selling this mover, your site is the only one describing and showing photo's of the new version and that is exactly why I ordered from CNF. That is what you are displaying and describing and should be supplying. You cannot pass the buck to the manufacturer, I did not purchase from them, I purchased from CNF Outdoor and it is your responsibility to make sure the Manufacturer sends out the latest version, not what they have left in stock of the older version.

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★☆☆☆☆

“Worst Service Ever!!!!”

Written on: 27/06/2016 by CherylMcAvilley (1 review written)

I ordered item in May, quoted 2 week delivery. Heard nothing, emailled and no reply. Emailled saying if not delivered by a certain date I wanted a refund. No reply again. Eventually arrived too late so I emailled again asking how I return & get refund - still waiting for a reply but get asked to review instead!!! Bloody Joke do not use this company!!!!!… Read Full Review

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★☆☆☆☆

“Taken my money but nothing delivered and no...”

Written on: 19/06/2016 by Tierneyyf416 (1 review written)

I am disappointed with the company. I placed an order and haven't received any correspondence or my order. I have phoned with no answer and emailed with no answer. Surprise surprise… Read Full Review

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★☆☆☆☆

“I would like you to return my text regards to the...”

Written on: 10/06/2016 by Christian168 (1 review written)

I would like you to return my text regards to the return of canopy and refund my £52 please… Read Full Review

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