CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
223
52.3% of users recommend this
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★☆☆☆☆

“Do not use”

Written on: 14/01/2017 by EllisMcNamara (1 review written)

I urge anyone contemplating using this website to think again. Terrible service. My order took about 6 weeks to get delivered. I tried e mailing and phoning constantly, never got a reply. I eventually sent a threatening e mail saying I was going to involve trading standards, my bank and the police, I immediately got a reply saying my order was going to be despatched within the next couple of days. A week later, still never received order, was told delivery wagon was too full to take my parcel… Read Full Review

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★☆☆☆☆

“Take money and then ignore you - AVOID them”

Written on: 11/01/2017 by PaolaLawrence (1 review written)

I used this company as they seemed to be ok - what a mistake. They take payment and then ignore you. Do not respond to emails, web forms or answer the phone. They do not accept PayPal, because it would kick them in to touch. Once they have your money they just pocket it and hope you put it down to experience and do not offer a refund. You will have to contact your bank to get your money back. They are a one man band, who make a lot of money by coning people with no intention of supplying… Read Full Review

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★☆☆☆☆

“Do not touch this company. You will not receive your...”

Written on: 10/01/2017 by Ianjeffery5 (1 review written)

Do not touch this company. You will not receive your goods. Need to get x ray involved… Read Full Review

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★☆☆☆☆

“Do not order from this company!”

Written on: 10/01/2017 by 252Marshall (1 review written)

Ordered a Muddy Fox mountain bike on 25th November - a Christmas present for my son. After a few days I checked the website for my order and alarm bells started ringing. No contact number on the website and no response back from the email address. Eventually managed to get a response back from a different email address on the 29th November confirming the order would be with me within the week. No further communication and no delivery of the mountain bike. Luckily I paid for this on credit… Read Full Review

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★☆☆☆☆

“small stainless kitchen sink”

Written on: 09/01/2017 by 430Martin (1 review written)

after a month of ordering item that was in stock.no communication whatsoever .no answers to any calls or emails.have had to go to bank to see if they can do a chargeback.the saga continues… Read Full Review

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★☆☆☆☆

“Payed for bike 26/11/16 for my lad for Christmas...”

Written on: 30/12/2016 by Johngaweda161178 (1 review written)

Payed for bike 26/11/16 for my lad for Christmas Never sent never received company ignores all contact then threaten Court n they contact with a lie saying they've issued a refund n it will take 5-10 days they never refunded me my eldest boy 12 has lost £130 of his Christmas money They ignore requests for the order number so we can claim our money through the bank Unfortunately I'm now in the process of arranging a hearing with small claims Court and will now be seeking payment in full… Read Full Review

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★☆☆☆☆

“AVOID! Takes Money - No Deivery or Reply to communication.”

Written on: 30/12/2016 by Peterson50 (1 review written)

Wish I'd checked them out and seen some of the scores of people that are reporting being cheated out of money or goods by them. I ordered a £55, Caravan Spare part showing in stock. Paid by Card. No item sent. Dozens of attempts at communication by E Mail, Phone and through website were all ignored. They even refused to accept a Recorded Delivery letter from the Postman. My Bank has now said they will refund lost money and will pursue them for redress. I was instructed to report this… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 22/12/2016 by Jadep38 (1 review written)

Complete liar of a company took my money and never sent a thing Emailed over and over People that take money at Christmas for children's bikes from hard working parents deserve to be looked up… Read Full Review

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★☆☆☆☆

“do not order from this site.”

Written on: 20/12/2016

Ordered a item on 3/12/16 for a Xmas present. Money came out of account 5/12/16. Email straight away from company saying item would be posted when funds received with 3-5 working days. No item arrived. Phoned no answer and left messages no reply. Emailed on a good few occasions no reply. I then threatened legal action by email of which they replied within two hours with a invoice saying void. No refund back to bank. I'm now in process with my bank of getting my money back… Read Full Review

Pfletcher84's Comment

Written on: 21/12/2016

In completely same situation as yourself, feel pretty stupid now tho as probably only saving £5 by not getting same product off eBay and being protected by PayPal. Rest assured as you will get your money back through your bank eventually, they took the money from me also on the 5th, I'm still waiting to be refunded but confident as have the proof from them of my order cancellation and know was never delivered anything! I hope some body from this awful company is reading this and have trouble sleeping at night! I hope your in a financial position to buy a substitute present in the mean time. Hope you and your family have a great Christmas

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★☆☆☆☆

“Do not use”

Written on: 20/12/2016 by AngelaMcMillan298 (1 review written)

Do not use this company. I ordered some camping chairs for a christmas present on 3rd December and the email confirmation just says processing. The payment has been taken and my emails requesting an update for the order have been ignored. I have had to seek the support of my bank to try and get a refund for the undelivered products. Extremely poor customer services from the company- no replys to any emails and I have not been able to find a contact number anywhere on my emails or on the… Read Full Review

Frankiesmall's Comment

Written on: 20/12/2016

I'm in the same boat with a bike. they have 14 days from cancelling the order to refund but they have ignored that! i found a number but it is continually on answerphone with a south African accented male voice. I can't believe they get away with this!

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★☆☆☆☆

“AVOID THEM”

Written on: 19/12/2016

Ordered a bike for my son for his main Xmas present on the 2nd of Dec,the money went out of my account the same day, received a generic email saying that my order was being processed, a week came and went, still no bike, sent a polite email asking for a rough idea on delivery but no reply, tried to call several times but all I got was a answer phone. After 14 days and still no bike my credit card company have given me a temporary refund. CNF are an absolute sham. They are quick enough to take… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 19/12/2016 by Healyjn418 (1 review written)

Ordered a bike on 25 Nov, phone line is just an answering machine, they never reply to this, they very seldom reply to emails unless you threaten trading standards then they make up some outlandish story. Then they put your order status as refunded but DON'T refund your money, and ignore your email questioning this. I now have a little girl who has nothing for Xmas… Read Full Review

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★☆☆☆☆

“NEVER USE”

Written on: 18/12/2016 by Kellenv292 (1 review written)

Ordered an item and after 10 days, i had heard nothing. but the money had been taken. I asked where it was. no reply. i asked to cancel it. he said refund was pending. I never received the refund. i have gone to bank. no longer any communication NEVER USE… Read Full Review

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★☆☆☆☆

“no bike recived.”

Written on: 18/12/2016 by liannegb (1 review written)

placed my order on the 15/11/2016 for a 26inch muddy fox boys bike. it was a xmas gift. had 2 emails. order recived then another email saying bike has been dispached.... 4 weeks later and still no bike... you have destroyed xmas for my young son and we cant afford to buy another... what do i tell him when he doesnt have a bike to open on christmas morning... that was his main gift... sent many email and had no replys... d3vastated to be ripped off like this. just not fair. i wont let this… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 14/12/2016 by Pissedofffather1 (1 review written)

I placed an order for a bike for my eight year old daughter on the 1/12/16. I received an email stating that the order was " processing ". No despatch date given. Then nothing for three days... I received a generic email stating that due to " courier issues " there would be a delay. Then nothing for three days. I have sent numerous emails asking for an update on the order, as you can never get through on the phone. All have been ignored!!!! I am now seeing that many others have had similar… Read Full Review

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★☆☆☆☆

“FAKE ARTISTS”

Written on: 11/12/2016 by xyO'Donnell469 (1 review written)

Placed an order on 24/11/2016 , had an confirmation on the same day . After 1 week started chasing delivery by email and phone , not a single word from this FAKE artist .............. am seeking money back and legal action . Why should hard working people be ripped off like this… Read Full Review

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★☆☆☆☆

“Shambolic company”

Written on: 11/12/2016 by syLancaster417 (1 review written)

Ordered goods 24/11/2016. Payment taken same day. Despite a number of emails to them (to date all unanswered) the goods are yet to appear. Steer clear of them… Read Full Review

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★☆☆☆☆

“fake site”

Written on: 08/12/2016 by Burnham286 (1 review written)

ordered my daughter a bike, company took money straight away then did not deliver, tried to email and contact by phone but no reply. Do not use this company, my Daughter now hs no Bike for christmas… Read Full Review

Rachjack86's Comment

Written on: 15/12/2016

Have you recieved the bike yet I ordered one on 25/11 they said it was shipped a week ago but still nothing looks like no bike for my son at xmas either! X

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★☆☆☆☆

“Do not buy.. no goods, just take your money..”

Written on: 07/12/2016 by 373Vaughan (1 review written)

They take your money and drop all communications.. impossible to contact via their numbers and email address.. disgusting… Read Full Review

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★☆☆☆☆

“Do not buy from CNF!!!!!”

Written on: 30/11/2016 by FridaYoung (1 review written)

Similar story to the dozens already posted... Ordered my son a bike... Received an email to confirm my order... Received an email to confirm my order was being processed... Then an email to say my order was dispatched.... That was almost a Month ago..... Still NO bike.... I've sent dozens of emails and have yet to receive any response.... Hard enough for families to make ends meet at Christmas.. I just hope I get a refund in time to purchase another bike rom a REPUTABLE company... My son has… Read Full Review

Cnfoutdoors's Comment

Written on: 06/12/2016

Dear Customer
Please supply your order number. We can find no transaction in your name on our system at all and as such are unable to assist with your query.

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