CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.1 / 5
570
54% of users recommend this
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★☆☆☆☆

“Broken Item”

Written on: 10/09/2016 by duncanlinfoot (1 review written)

The pizza stone arrived broken. I sent you an email earlier today, waiting for a reply… Read Full Review

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★★★☆☆

“A long wait for trekking poles”

Written on: 10/09/2016

I wrote a previous review indicating that I had ordered trekking poles but after waiting a few weeks had still not received them. I was a bit concerned that my order would not be delivered. I had telephoned a few times and sent an email, but with no response. I am happy to report I have now received the poles. Just what I ordered. Very pleased with the product. In my opinion the problem with this company is lack of communication. If I had been notified there would be a delay, I was quite happy… Read Full Review

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★★★★☆

“Rocking chairs”

Written on: 09/09/2016 by inglis1947 (1 review written)

I am very happy with my purchase and they are just what I wanted will be great in garden or when we go in caravan had tried them at a friends and just had to have them myself .they are very sturdy and well made and gold up well… Read Full Review

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★★★★★

“Super quick delivery”

Written on: 08/09/2016 by Paulthule (1 review written)

Amazing product, despite having initial worries about website, it was great. Couldn't speak to anyone on phone, but didn't need to in the end.....the delivery speed was super quick, blinked and it was gere. Thanks so much… Read Full Review

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★☆☆☆☆

“STAY CLEAR OF THIS COMPANY !!! ”

Written on: 07/09/2016 by 92McBride (1 review written)

Placed an order with next day delivery 11 days later still not arrived despite several emails and phone calls to the salesman, sent email and also phoned to cancel roof box order as needed it for our holiday, cancelled on 10th August, no refund received by 16th August, phoned him, who said it would be in my bank by that Friday the 19th , got back from holiday on 30th August and still no refund received, sent email again and as of today 5th sept still not had refund, spoke to him again today… Read Full Review

Cnfoutdoors's Comment

Written on: 07/09/2016

This customer is extremely rude and misrepresents the truth. Yes he cancelled the order as our supplier could nt fullfill in time, however the refund was processed but failed due to his bank. We were unaware of this until said customer called and started threatening us - even after the refund was reprocessed. He carried on threatening and as a result our opertor hung up on this rude and malicious customer.

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★☆☆☆☆

“Never Again”

Written on: 07/09/2016 by Shields115 (1 review written)

No reply to repeated 'phone calls. No reply to e-mails requesting information. Eventually, however, the item did arrive… Read Full Review

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★☆☆☆☆

“No communication & 4 week delivery”

Written on: 07/09/2016

Ordered some caravan parts and immediately got an automated response saying order was being processed then nothing..... Emailed after a week requesting an update and no response received. Emailed the following week with no response received. Tried calling, again and again. sometimes straight to voicemail during normal business hours other times on hold for ages. Did leave voicemail on one occasion after holding for 30 minutes but no call back received. Was at the point of contacting my… Read Full Review

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★★★★☆

“Roof Tray Bag”

Written on: 06/09/2016

Service online quick and efficient arrived at time mentioned Value for money over a roof box it is water proof just make sure you close the zips fully Leaked a little in (a few drops inside) 70mph winds and torrential rain… Read Full Review

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★★★★★

“Excellent product ”

Written on: 06/09/2016 by Rodolfov128 (1 review written)

Very happy with my bike great value for money lovely to ride would highly recommend this product ..happy with delivery times… Read Full Review

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★☆☆☆☆

“CNF ( Can Not Fulfil) don't order from them”

Written on: 05/09/2016 by Baileyzu329 (1 review written)

Communication for this place is non existent whether by phone or email, I requested order be cancelled yet they still sent it, feel obligated to keep it as I'm not sure I'll get my money back, visa were great help in setting up charge back if I needed it! Awful Internet site… Read Full Review

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★★★★★

“Gazing at my gazebo ”

Written on: 02/09/2016 by Merry73 (1 review written)

Ok it took a while to respond, having just put the Glendale 4x3 gazebo up, more than happy with build quality and value for money, looks very stylish. Quite tricky to put together unless you have a perfectly primed and level surface. I had to make some adjustments and the instructions were a little tricky to follow, a video tutorial would be great, here's to many happy times in my garden in all weather :)… Read Full Review

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★★★☆☆

“Trekking Poles delivered”

Written on: 02/09/2016 by AlisaAlvarez (1 review written)

My Yellowstone Trekking Poles delivered today - at last. Exactly as I ordered. Good,strong poles. All that is needed with this company is better communication. Answering phone calls and sending e-mails to keep customers up-to-date. Thanks for the delivery anyway… Read Full Review

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★★★★☆

“New awning annexe”

Written on: 01/09/2016

I was really happy with my shopping experience and only failed to give five stars as the review because there was a slight issue with the order delivery. But I must stress this was not the fault of CNF but the company where the annexe was coming from this wouldn't stop me from ordering with them again as the staff were really friendly and helpful would definitely order with them again and have already recommended them to friends… Read Full Review

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★★★★☆

“Perfect for me”

Written on: 01/09/2016

This bike is just what I needed. It took me and my husband about 30 min's to get completely sorted out and I use it daily to and from work. It's a good height for me but as I have quite short arms the handle bars are a bit far away so i feel as though I'm reaching a bit. We did have to go and buy two nut's as we were short them but that was no big deal. The Basket dose bounce around a lot and I'm thinking to tie it down but that's very minor. The breaks are responsive and I can stop on a dime… Read Full Review

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★★★★☆

“Surprised it came, but it did and on time!”

Written on: 30/08/2016 by 915davidg (1 review written)

After i purchased the item I got acknowledgement of receipt and all appeared well. After a few days I hadn't received a dispatch email so I tried to get in contact. There was never an answer from the number on the website and after several messages left, I looked back online to come across a lot of negative reviews. After this I thought the item wasn't going to turn up due to further problems trying to get in contact. However after 5 days (as stated) my item arrived well packaged and on time… Read Full Review

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★☆☆☆☆

“Peg bag and Hitch cover.”

Written on: 30/08/2016 by challenger530 (1 review written)

Worst online seller I have ever dealt with, goods didnt (and still havent) arrive. Made countless phone calls and left messages, phone only answered once when I was assured the matter would be investigated and I would get a call back - guess how that played out. Will be trying to get a refund from my credit card company but have probably waited too long hoping for CNF to come good. Avoid Avoid Avoid… Read Full Review

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★★★★★

“Quick, fast and fuss free service”

Written on: 28/08/2016 by Nicholsonmv303 (1 review written)

Found the company on google as I was looking for a bike for my daughter, we knew what bike we wanted we just needed to find a supplier at the best price. CNF Outdoors were the best priced and offered free delivery, so there was no contest on the company that we'd order from. Once ordered we received an email to say that they'd received our order. Within 4 days we'd received the delivery and the bike was as discribed on the site. The bike was 85% built and was only the finer detail that I had… Read Full Review

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★★☆☆☆

“Bike with basket”

Written on: 28/08/2016 by Dawnhooley (1 review written)

When ordering the bike I specifically asked for delivery info as item was being delivered to my holiday home, but item was delivered with no prior knowledge so caused a few problems. Although bike is lovely I can't finish assembling it as instructions for mud guard and basket are very unclear and although I have contacted the company through "contact us " a few days ago, I have heard nothing from them, so overall customer service is very poor indeed… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 25/08/2016 by Tristin283 (1 review written)

I ordered Yellowstone Trekking Poles on 13 August. Gave them a call a week later and was told they would be arriving 'in a couple of days'. Still no poles. No joy phoning them - can't get an answer. A bit concerned that I may have lost my money. What to do!!… Read Full Review

Cnfoutdoors's Comment

Written on: 25/08/2016

Hi,
I apologise for the delay, our supplier did not ship most of our order and we have been advised that it will only arrive tomorrow.

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★★☆☆☆

“Really bad communication”

Written on: 22/08/2016 by Sleepingpodbuyer (1 review written)

Placed my order, got two emails saying order received and order pending; all good, very happy. Then nothing..... waited a week, still nothing. On the emails it says you can reply to the message so I replied asking when my item would be dispatched. Again, nothing. Called to ask when it would be arriving as needed it by the weekend, was kept on hold (with a message urging you to press 1 and leave a message, which you would probably never get a reply to) finally someone answers, and then hangs up… Read Full Review

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