CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
2.6 / 5
237
41% of users recommend this
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★☆☆☆☆

“Bad service all round”

Written on: 14/12/2015

I ordered a sleeping bag that didn't arrive in the time it said on website. I called and e-mailed and eventually they called back. The item i ordered was not in stock and they couldn't get hold of one til months later. Why didn't they let me know??? Offered me another sleeping bag. I asked was the spec the same. I was told the same but military version in olive green. It came but is a lot bigger which I didn't mind but no draw cord shoulder baffle as in description and the zipper comes down if… Read Full Review

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★★★★☆

“Answer the phone”

Written on: 11/12/2015 by 5Nash (1 review written)

Ordered a bike on the 27th November,arrived 10th Dec was starting to panic after reading reviews on here,they need someone to answer phone!! but they did reply to my email… Read Full Review

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★★☆☆☆

“Ever Been had??!!!”

Written on: 08/12/2015 by Liberty1982 (1 review written)

After reading several reviews i am seeing a pattern emerging, wish i had taken the time pre ordering!! I ordered several Snugpak outdoor clothing items from CNF Outdoors, and had a conversation and exchanged emails with Grant pre ordering. Since ordering the items I havent managed to make any contact after leaving several voicemail & Email messages. I am now concerned as to whether this company exists having parted with £190 which was promptly taken from my account on ordering back in… Read Full Review

6134Oscat's Comment

Written on: 09/12/2015

Forget about your money, I'm still waiting for a refund from 27th October! I'm now going to trading standards.

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★☆☆☆☆

“Where's my refund?”

Written on: 07/12/2015

I ordered and paid for a coat in October which never arrived. After no answer to phone calls and emails I finally get told its out of stock and a refund had been issued. That was 17th Nov, still no money had been returned to my bank. As I said before I think Iv been tricked! Steer clear folks, shocking customer service. They take your money and that's the last you hear from them!… Read Full Review

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★☆☆☆☆

“Where's my refund?”

Written on: 07/12/2015

I ordered and paid for a coat in October which never arrived. After no answer to phone calls and emails I finally get told its out of stock and a refund had been issued. That was 17th Nov, still no money had been returned to my bank. As I said before I think Iv been tricked! Steer clear folks, shocking customer service. They take your money and that's the last you hear from them!… Read Full Review

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★☆☆☆☆

“New Bike”

Written on: 07/12/2015 by matt234 (1 review written)

Ordered new bike on 30th Nov, payment was taken a day or so later but had no response nor confirmation of the order. They don't answer the phone or reply to emails (having sent 3 now) We don't even have an order number to chase the order with. Would not recommend!… Read Full Review

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★☆☆☆☆

“Childs Bike”

Written on: 04/12/2015 by Edgarx20 (1 review written)

Don't bother ordering from this website, they don't answer e-mails or telephone calls but will take your money straight away !!! There's a reason they are cheap, never again and still waiting for my sons bike !!… Read Full Review

Cnfoutdoors's Comment

Written on: 06/12/2015

Dear Customer

Please e-mail us and let us have your order number so that we can investigate your claim. Our bikes are slightly delayed but all outstanding bikes as of Today will be delivered between tomorrow and on or around 15 December. I apologise for you not being able to get hold of us on the phone buut we are extremely busy trying to keep up with Christmas orders. If you e-mail us we can better assist you.
Regards

Grant

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★☆☆☆☆

“Terrible customer service communication skills”

Written on: 04/12/2015 by Mrmcalpine (1 review written)

Not a good company to buy from ive been waiting a week today for my daughters bike for xmas yet to arrive ive emailed and foned several times yet no answer or reply is this company legit? I will be contacting police if this is not resolved today… Read Full Review

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★★★☆☆

“Child's bike for Christmas arrived unscheduled ”

Written on: 03/12/2015 by Kierrar264 (1 review written)

I ordered a bike for my 6 year old son for Christmas. Received the order confirmation then kept checking for a delivery date. This did not come. On a late Saturday afternoon there was a knock at the door and when I opened the delivery man presented me with the bike to which my son had spotted too. Very disappointing. Why do you not advise a delivery date when every other seller does??!… Read Full Review

Cnfoutdoors's Comment

Written on: 03/12/2015

Dear Customer

Our bikes are shipped directly by the factory and we do not recieve the exact shipping dates from them. There is a slight backlog so I apologise for any delay in your order.

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★☆☆☆☆

“No answer to e-mails!!! ”

Written on: 02/12/2015 by Miay233 (1 review written)

So I was looking for a Snugpak ML6 jacket which was cheapest on the CNF Outdoors website AND showing in stock. I duly ordered it and received a confirmation e-mail quickly followed by an e-mail changing the status to 'processing'. I'm planning a trip to the Brecon Beacons this weekend so sent a quick e-mail asking if they and an estimated delivery time. No answer.... No answer to the phone... No answer to the second e-mail. Seriously concerned about the authenticity of the site and so will… Read Full Review

Cnfoutdoors's Comment

Written on: 03/12/2015

Dear Customer
The ML6 is a made to order item as stated in the product description. I apologise for the delay as a result of this, however we do expect to be shipping your order out on Monday as Snugpak have confirmed completion of the item on Friday. Your order will be shipped by Courier and should be with you by Tuesday/Wednesday of next week.
Once again I apologise for any inconvenience caused but as stated the Item is MADE TO ORDER.

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★☆☆☆☆

“Item not even received yet I'm asked for feedback!”

Written on: 02/12/2015 by AlexaL123 (1 review written)

Absolutely awful service. I'm perplexed as to why I have been asked to give feedback on an item I am yet to receive. I ordered my wellies on 12 November in plenty of time (or so I thought) for a weekend break at the end of the month. Well I never received them, so ended up rushing around at the last minute to buy another pair from somewhere else. Stress that I did not need. I still haven't received them now 3 weeks later. Where are theses wellies being shipped from? … Read Full Review

Cnfoutdoors's Response to AlexaL123's Review

Written on: 03/12/2015

Hi,
It appears from what I can make out that your order has been lost by our couriers based on their tracking information. Your order was shipped on the 19 November. As a gesture of goodwill we will issue a refund and apologise for the inconvenience caused.

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★★★★★

“replacement Canopy Cover ”

Written on: 02/12/2015 by Stephenson391 (1 review written)

Fast service on the Item a new Cover for Gazzebo look totally right product I was after… Read Full Review

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★★★★☆

“Good service and price”

Written on: 29/11/2015 by 456Willis (1 review written)

Really happy with product. Price was good. Was slightly worried as after a week of placing the order had received no information about delivery. Mailed the contact address to enquire and received a prompt response and Bike was delivered two days later. Over all pleased was not sure as not heard of company before but all was good… Read Full Review

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★★★★★

“Great service”

Written on: 27/11/2015

Best price and fast free delivery. Part was as advertised and delivered on time. Great service… Read Full Review

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★★★★★

“cheapest company on comparison search”

Written on: 23/11/2015 by gmanronald (1 review written)

Looked over several companies looking for the best deal and cnf outdoors came up on my search. With the bike £15.00 cheaper than other companies aswell as well known bike stores. Bike arrived and was very easy to part assemble. Looks very nice and my little girl will be excited to get out on christmas day. Thanks again cnf outdoor will be back in mear future for more purchases… Read Full Review

Paddybutts's Response to gmanronald's Review

Written on: 26/11/2015

This account was clearly created to make this illegitimate comment.

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Gmanronald's reply to Paddybutts's Comment

Written on: 26/11/2015

Sorry? This comment is the truth. I have proof of purchase and a shiney bike awaiting my daughter on christmas morning

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★☆☆☆☆

“no information available”

Written on: 23/11/2015 by cherri48 (1 review written)

i ordered an item priced £112 on 16th november and even though the payment was taken out of my account the next day i am still waiting for delivery and any information reguarding the delivery. dispite ringing the company leaving a message and emailing them just been reading other reviews and now i am getting quite angry… Read Full Review

Cnfoutdoors's Response to cherri48's Review

Written on: 23/11/2015

Hi,

Please can you e-mail us with your order number and I will personally look into where your order is.

Regards

Grant

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Cherri48's reply to Cnfoutdoors's Comment

Written on: 24/11/2015

hi my order number is 17716 i would be very grateful if you would as the only email i have received was on the 16th of november saying status processing

thanks

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Worgiebear's Response to cherri48's Review

Written on: 26/11/2015

Hi, I placed my order on 17 November and had a call the same day to change the size with no problem. I got the email saying the order was being processed but nothing since. I have sent three emails to ask what is happening and was invited to leave a voicemail so they would call me back. Not sure if that worked as the phone was silent. So, I'm the same as you... NO WAY TO MAKE CONACT WITH THEM.

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Dhardy05212's Response to cherri48's Review

Written on: 26/11/2015

I to places an order worth £160 and have received no reply as to when I can expect to receive this. Ordered on 18/11 and money was taken from my card the same day. No hosay even though I have called and emailed and raised and enquiry via the website. I would like a response too

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6134Oscat's Response to cherri48's Review

Written on: 24/11/2015

I ordered and paid for a Regata coat on 27th Oct still no sighn of it. Iv emailed with no reply. Iv telephoned with no reply. Customer service is shocking! Think Iv been tricked. Don't waste your hard earned money folks!

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★★★★★

“CNF outdoors”

Written on: 23/11/2015 by RozzieD (1 review written)

Brilliant company. Fast delivery, very good customer care… Read Full Review

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★★★★☆

“Good coat, good price.”

Written on: 23/11/2015 by Gregorylo247 (1 review written)

The Regatta coat was as good, if not better than expected, and the price was better than others on the Internet for the same item… Read Full Review

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★★★★★

“Outstanding Customer Service!”

Written on: 23/11/2015 by Stephen_D (1 review written)

You can really judge a company by how they deal with customer issues and CNF Outdoors really excels. I emailed the sales team after having an issue ordering through the website. I received a call 10 minutes later, I spoke with one of the team, who was very helpful and friendly. He sorted the issue for me in 5 minutes. The item even arrived earlier than expected. Why can't all companies be like this! Thanks guys, great job! Highly recommended. … Read Full Review

Paddybutts's Response to Stephen_D's Review

Written on: 26/11/2015

ANOTHER ILLEGITIMATE COMMENT

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Stephen_D's reply to Paddybutts's Comment

Written on: 26/11/2015

Not at all. The customer service was first class. I guess they just didn't like you! :)

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★★★★☆

“Snugpak adventure racing smock”

Written on: 21/11/2015 by RJMoore (1 review written)

The Snugpak adventure racing smock is an excellent bit of kit, light ,very comfortable and good at keeping out the cold.The black version has a very bright orange inside which I guess if you were stranded on a mountain side would be highly visible from the air if reversed. Read all the technical details at Snugpak.Also great that it's made in the UK as this keeps it local and not chinese import. I ordered the smock from CNF outdoors on the basis that they were about £10 cheaper than everyone… Read Full Review

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