CNF Outdoors Reviews - www.cnfoutdoors.co.uk

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★★☆☆☆
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★★★★★

“110percent”

Written on: 01/05/2014 by KieranStevens390 (1 review written)

I urgently required a particular item listed on the website, but was concerned about the delivery time and had just missed the next day delivery time slot. A telephone call to CNFoutdoors was held in a queue and so I had to give up. Within 15 minutes my telephone rang and it was CNFoutdoors staff following up my contact. Within minutes of explaining my problem, details were exchanged and 'next day delivery, set up. The item was available within 24hrs. and was exactly as described and is now up… Read Full Review

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★☆☆☆☆

“avoid like the plague”

Written on: 13/04/2014 by Paxtonh473 (1 review written)

I was sent the wrong product and then ignored when i emailed to sort it out. I was only replied to when i threatened to reclaim the money. I was then asked to post back the product and have not yet recieved a refund. Customer service is the worst i have ever encountered. If you do buy make sure that you do it through pal pay as the money can be easily reclaimed. You will get more response from a brick wall then cnfoutdoors customer service… Read Full Review

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★☆☆☆☆

“This company claim a wide variety of stock. In...”

Written on: 10/04/2014 by 244Reeves (1 review written)

This company claim a wide variety of stock. In reality, hold very little leading to long delays At best, or inevitably products unavailable Wasting everyone's time. I ordered two Tera nova Bivi bags. Website said they were in stock. So I ordered them, two weeks later I managed to get a Response from cnf who said they were dealing with the order. Not good enough, The website clearly said in stock. I eventually got a refund.Totally bad web shopping experience. … Read Full Review

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★★★★★

“Camelot Full Steel Permanent Gazebo”

Written on: 10/04/2014 by Paulloftus1 (2 reviews written)

Received this product May 2014 and used all summer and we were very impressed with the looks,price,sturdyness and quality of this product,as were friends and family.However when we removed canopy for winter storage we noticed some minor defects in the canopy and contacted CNF immediately who without quibble agreed to replace the canopy when 2014 stocks came in. This was done without fuss early April 2014 intime for the seasons alfresco drinking and partying season. Overall fantastic product and… Read Full Review

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★☆☆☆☆

“appalling customer service”

Written on: 04/04/2014 by Stephanyg163 (1 review written)

Ordered a camping table as the price was good, and never received. E-mailed several times and heard nothing so opened Paypal case, at which point I finally got a refund. Would not recommend… Read Full Review

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Cnfoutdoors's Comment

Written on: 04/04/2014

Hi we advised you that the table was unavailable and offered you an alternative item via e-mail. You never responded until we recieved your paypal claim which we duly accepted and refunded immediately. We do apologise for the inconvenience, however sometimes our suppliers run out of stock and we have no option but to offer alternatives. It would have been nice for you to reply to our e-mails though.

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★★★★☆

“Wild Country Zephyros 1 Lite”

Written on: 01/04/2014 by Karl10 (1 review written)

I ordered a Wild Country Zephyros 1 Lite tent for an up and coming trip that i had planned and needed a quick delivery. However when ordering online there wasn't an option for 'express delivery' so i went ahead and ordered still. I then spent the next three days trying to make contact with the company to make sure that delivery would be in time for my trip. After several emails and lots of unanswered phone calls i eventually got a response apologising and explaining why there had been a delay… Read Full Review

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★★★★☆

“Kept me well informed!”

Written on: 31/03/2014 by reservoirlady (1 review written)

I cannnot complain about the serv ice CNF Outdoors provided me with personally. It is a shame I couldnt give them 5 stars due to the issues they had with their supplier and courier. Firstly the Courier who should of delivered the product directly from France, instead delivered it to the CNF Outdoors location. This meant that they had to arrange for another courier to uplift this and delivere to the original address. When we finally had chance in the new season to put the awming up. We found we… Read Full Review

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★★★★★

“Update on the two camping chairs I reviewed in an earlier.”

Written on: 21/03/2014 by Keithsjennys (1 review written)

The two chairs I ordered arrived today, as promised by the boss of the company... An excellent result.. Just something to remember when dealing with them,, Send Emails,, dont try phoning... You will then get An almost immediate response.... PS... Very good prices.... Thanks.. Keith… Read Full Review

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★★★★★

“Excellent value, delivered quickly.”

Written on: 21/03/2014

Bought the Gelert Bliss 6 tent,was by far the best price, over £100 cheaper than Argos! So treated ourselves to the carpet also. Ordered online and found the website very easy to navigate. Would defiantly use CNF Outdoors again and also recommend to family who then ordered the Gelert Bliss 4. Very happy overall :)… Read Full Review

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★★★★☆

“Resolving of problems.”

Written on: 20/03/2014 by Keithsjenny (1 review written)

Ordered 2 camping chairs at a very good price but was very generously sent a "Free upgrade" to 2 more expensive ones !! That sounds great, but they were too big for our campervan ( and us ). So tried to ring up, but no answer and thought "Oh no "... BUT sent an Email to them and had a very good response from the "Boss" Grant Butler.. He told me to post them back quoting a 'returns number' he gave me, and he would then get the correct ones from his supplier and send them off to me on receipt of… Read Full Review

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★★★★★

“Great prices, happy with service, ”

Written on: 16/03/2014 by jontr79 (1 review written)

We've just purchased a tent with some accessories from CNF outdoor, was worried by the number of negative reviews but the saving of £75 was hard to resist, as we were in no hurry for the tent we went ahead and ordered on line. After a week of the order status being "picking" I did start to worry so sent an enquiry email from the website, the owner replied within 10mins stating that the order would be dispatched within the next 2 days. Sure enough we received the full order after 3 days, all… Read Full Review

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★★★★★

“At last a supplier who does as I asked.”

Written on: 09/03/2014 by Martin Patience (2 reviews written)

I ordered a truma electroboiler to be delivered on a specfic day as we are not always available to take delivery and CNF Outdoors obliged. I thank them for this, as it can be awkard trying to get a delivery redelivered. So from me FULL marks, and the best price I could find as well Many thanks I will use again… Read Full Review

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★★★★★

“Cracking Delivery Time !!!”

Written on: 07/03/2014 by katesdad (1 review written)

Ordered a tent from them on a Thursday afternoon, arrived the next morning via UK Mail Next Day delivery. Cost of postage ... nowt. I've read where some people have had trouble with delivery, either there's is an isolated experience or mine is. You decide ..... me, I'll be using them again !… Read Full Review

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★★★★★

“courier lost parcel”

Written on: 05/03/2014 by spursfandes (1 review written)

I have used CNF Outdoors to buy a 4 man Gelert Bliss tent. The courier lost the package and CNF have been superb throughout the whole situation. They had no Bliss 4's left so offered to replace my order with a Bliss 6 at no extra cost to me. Now the situation was not ideal buy CNF have been awesome they have kept me informed at every step and moved heaven and earth to get me the tent before i went on my camping trip. I could not ask for anymore from them and will always check thier site first… Read Full Review

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Neilwheel's Response to spursfandes's Review

Written on: 05/03/2014

Are you sure the courier lost it? Sounds like another excuse to me.

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Spursfandes's reply to Neilwheel's Comment

Written on: 05/03/2014

Yes i am sure i had a note from the courier company (UKMail). As i said CNF had no Bliss 4's left and shipped the upgrade overnight to ensure it was here in time for my trip. What more could you ask for?

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Neilwheel's reply to Spursfandes's Comment

Written on: 05/03/2014

To be given a refund when it has been promised and not have your emails ignored.
Best of luck with your tent.

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★☆☆☆☆

“Don't waste your time with this firm”

Written on: 02/03/2014 by 469Piper (1 review written)

Purchased campervan screens from this company, waited 2 weeks- nothing. No response to either e.mails or phone call. Luckily used Paypal, they forwarded a message requesting refund, company confirmed refund but nothing received. Escalated to claim through Paypal and luckily got my money back. Don't bother trying to get a bargain, they just don't exist… Read Full Review

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Cnfoutdoors's Comment

Written on: 05/03/2014

Dear Customer
We advised you that this item was on back-order until the end of March and kept you fully informed as such from the time of purchase to the time you put in a paypal claim. We are sorry you feel this way as your order would have been with you now as stock has arrived.
We have been in business for over 6 years and have many many more positive reviews from our customers. Unfortunately our e-mails wind up in Spam folders which we have no control over and it would help if you looked there for our correspondence.

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Neilwheel's Comment

Written on: 05/03/2014

Probability dictates that evan an incompetent person will be able to order something, repackage it and post it again without going wrong too often. Shame you can't seem to figure out what to do when things go wrong. Is ignorance really the best policy?

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★☆☆☆☆

“Avoid using this company.”

Written on: 27/02/2014 by NeilWheel (1 review written)

Very poor service. Slow delivery time, wrong item was sent, emails are "missed" or ignored and I'm still out of pocket for returning the wrong item. I don't believe any stock is held, this guy works as a middle man only. This is the reason for the slow delivery, which is fine if you know before making an order. It also seems any low ranking reviews posted on the company website are screened out. I can not recommend using CNF Outdoors. … Read Full Review

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Cnfoutdoors's Response to NeilWheel's Review

Written on: 05/03/2014

Please look at our website again. There are a few negative reviews as no one is perfect. We do not stock the majority of our 8000 lines for obvious reasons hence the 7 day delivery system stated very clearly on our website. I am sorry that you felt you had a poor experience .

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Neilwheel's reply to Cnfoutdoors's Comment

Written on: 05/03/2014

As with every other response on here you seem to avoid the main issue.

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Neilwheel's reply to Cnfoutdoors's Comment

Written on: 05/03/2014

It took a month and numerous emails to get the correct item. So 7 day delivery system does not even come close.

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★☆☆☆☆

“apalling”

Written on: 09/02/2014

Run from a bedroom and a shed.....use a proper retailer, it's taken me 6 months to get a refund, from my credit card company, not the 'retailer'… Read Full Review

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Cnfoutdoors's Comment

Written on: 14/02/2014

We are sorry that you uploaded libelous comments on this review site without even adding your name. Nobody waits 6 months for a refund. All refunds are processed within the 28 days allowed by the DSR from return of said items.

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S.cooper597's Comment

Written on: 14/02/2014

Were waiting to get a reply back from the email we replied to yourselves about getting our refund (D Cooper) and just found these reviews and your reply to this.poster. Could you kindly respond to our email with regards to a refund as you are out of sock on the item we purchased.
And as paid by paypal it doesnt need 28days it takes less than 24hrs to refund back as we have already spoken to paypal.
Thank you

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Neilwheel's Comment

Written on: 05/03/2014

I'm still waiting for my refund. 43 days and counting.

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★★★★★

“fast precise good communications”

Written on: 30/01/2014

Exceellent service good communications Always ready to help advise quality sales thnks to the advisor very happy customers will b recommending to all… Read Full Review

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★★★★☆

“Great price, good service”

Written on: 30/01/2014

I bought a Wild Country Zephyros 1 tent for a cycling trip and did not want to spend a huge amount on a light weight tent. This tent was a great price. Tent arrived when promised and with good communication all round. £20 well saved… Read Full Review

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Spursfandes's Comment

Written on: 05/03/2014

Why only 4 stars then? What issues did you have

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★★★★★

“Looking for quality best price on ebay CNF outdoors...”

Written on: 16/01/2014 by johngillis44 (1 review written)

HIGHLY RECOMEND CNF outdoors cheapest on the market quality products Communication excellent well packaged on arrival would deal with them a gain Due xmas new year holidays back log of orders a few days late but they apologised for delay dealt with him kept me well informed from start to finish tent is amazing so easy to pop up john Gillis (St Helens Merseyside)… Read Full Review

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