CNF Outdoors Reviews - www.cnfoutdoors.co.uk

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★★☆☆☆
2.4 / 5
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★☆☆☆☆

“no idea of customer service”

Written on: 15/06/2014

I wish I had read other reviews before ordering. I am now in the impossible position of having paid them nearly £200, with no idea when to expect delivery and i cannot get a reply by phone or e-mail… Read Full Review

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Cnfoutdoors's Comment

Written on: 18/06/2014

who are you? why do you not contact us? How can we assist if you do not make contact?

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★☆☆☆☆

“Warning to fellow customers - don't deal with this company”

Written on: 12/06/2014 by LeonNeal1957 (1 review written)

CNF took my money on June 3. Received notification 'shipped'. No sign of goods 10 days later. No answer to email. No one answers the phone. Dodgy and very unsatisfactory… Read Full Review

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Shincherry's Comment

Written on: 13/06/2014

Hi, Sorry to comment, but a week ago i purchased an expensive order which ive not recieved, after phoning an emailing an messaging there facebook page ive still not got to speak with anybody or have a reply, so i decided to search reviews.. Uh oh ive come across this :( Please could you tell me if youve had a refund or if youve had ur item.. Thank you, Sinead

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Lozs's Comment

Written on: 21/06/2014

I have ordered a Gazebo top, may 6 same as everyone else telephone not answered, he as blocked my comments on FB , he did answer my emails saying he refunded my money, nothing gone back in my bank. I got a meeting with my bank next week to see what they will do, also trading standards , he took my money knowing full well he could not get my goods as the company that made them had gone in to liquidation ,

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Cnfoutdoors's Comment

Written on: 23/06/2014

Hi Sinead
Unfortunately we were let down badly by Coleman our supplier who never bothered to deliver most of our stock due to them getting confused in their own warehouse. It took us 2 weeks to get to some resolution and ultimately had to source an alternate supplier that is at last shipping our stock today/tomorrow for delivery to you on Wednesday. We have not recieved any calls or e-mails from you so to slate us like this is uncalled for.

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Leonneal57's Comment

Written on: 24/06/2014

Hi sorry not to post comment sooner. I got my tent after many emails and attempted phonecalls. No explanation. No apology. I had canceled my debit card on the advice of fraud squad. I had also purchased another tent for the trip. Cost to me - £80 more than I originally paid + phonecalls to helpline + contacting my bank + stress.
Have you received your goods yet?

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Gr33Nster's Comment

Written on: 13/06/2014

I too have just done the same thing and found this out! I would love to find out what is going on with this company?

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★☆☆☆☆

“Absolute worst ever company to deal with”

Written on: 11/06/2014 by Yungbill (1 review written)

Ordered a toilet, was told it would be here within 1 week 3 weeks on still not here!!!! Sent 8 emails n had 1 reply, then received message on Monday saying it would be here Tuesday.... Yip you guessed it still not here!!!! No one answers the phone when u yi call.... Worst ever to deal with, don't go near with a barge pole, wouldn't recommend to my worst enemy Hope your next stools a hedge hog… Read Full Review

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★☆☆☆☆

“No response to email. No-one answers the phone.”

Written on: 09/06/2014 by CBack (1 review written)

The only time CNF seems to respond to anyone is when they write a bad review on this site. Well let's see if they respond to my review. I've emailed 3 times and tried calling 5 times. Nobody answers the phone and nobody responds to emails. I've ordered 3 rucksacks at a cost of £89. They've taken my money but I've not heard another thing for over a week. In that time I've ordered 3 other items from different websites and have received all of them. So CNF - can you tell me what is… Read Full Review

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★☆☆☆☆

“do not go near, worst service ever ”

Written on: 06/06/2014 by Fordfo479 (1 review written)

This company is a joke, they never reply to emails or messages, never anyone there to take calls either. They take your money even if products not in stock,then take weeks to refund. Shouldnt be allowed to trade, worst company I have ever dealt with!… Read Full Review

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Cnfoutdoors's Comment

Written on: 06/06/2014

who are you and what did you order? You do not even have the decency or integrity to identify yourself. If you had contacted us by e-mail then we would have responded, maybe you should check your spam folder.

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★☆☆☆☆

“Do not go near this site!”

Written on: 24/05/2014 by AnthonySnyder (1 review written)

Ordered two garden chairs which never arrived. Emails were ignored and then he denied ever having heard from me. He keeps saying the delivery is arriving 'today' and they will be shipped immediately. A month later I am still waiting and fighting for a refund. I'm being ignored again. Surprise surprise!!… Read Full Review

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Cnfoutdoors's Comment

Written on: 06/06/2014

Dear Sir

Numerous e-mails were sent to you regarding these chairs, unfortunately you did not set our e-mail as a non-spam e-mail on your account and consequently all our e-mails must have made it only to your spam folder. We had an issue with Coleman not delivering our stock which we resolved and the chairs arrived this week. We however due to your threatening attitude decided to cancel your order and issue a full refund yet you continued to threaten us - even though you were notified of the refund.

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★★★★☆

“Trigano Bike Rack”

Written on: 09/05/2014 by Bradynv104 (1 review written)

Bit of a hiccup at first as it was delivered to the wrong address but other than that good price and communication… Read Full Review

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★★★★★

“110percent”

Written on: 01/05/2014 by KieranStevens390 (1 review written)

I urgently required a particular item listed on the website, but was concerned about the delivery time and had just missed the next day delivery time slot. A telephone call to CNFoutdoors was held in a queue and so I had to give up. Within 15 minutes my telephone rang and it was CNFoutdoors staff following up my contact. Within minutes of explaining my problem, details were exchanged and 'next day delivery, set up. The item was available within 24hrs. and was exactly as described and is now up… Read Full Review

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★☆☆☆☆

“avoid like the plague”

Written on: 13/04/2014 by Paxtonh473 (1 review written)

I was sent the wrong product and then ignored when i emailed to sort it out. I was only replied to when i threatened to reclaim the money. I was then asked to post back the product and have not yet recieved a refund. Customer service is the worst i have ever encountered. If you do buy make sure that you do it through pal pay as the money can be easily reclaimed. You will get more response from a brick wall then cnfoutdoors customer service… Read Full Review

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★☆☆☆☆

“This company claim a wide variety of stock. In...”

Written on: 10/04/2014 by 244Reeves (1 review written)

This company claim a wide variety of stock. In reality, hold very little leading to long delays At best, or inevitably products unavailable Wasting everyone's time. I ordered two Tera nova Bivi bags. Website said they were in stock. So I ordered them, two weeks later I managed to get a Response from cnf who said they were dealing with the order. Not good enough, The website clearly said in stock. I eventually got a refund.Totally bad web shopping experience. … Read Full Review

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★★★★★

“Camelot Full Steel Permanent Gazebo”

Written on: 10/04/2014 by Paulloftus1 (2 reviews written)

Received this product May 2014 and used all summer and we were very impressed with the looks,price,sturdyness and quality of this product,as were friends and family.However when we removed canopy for winter storage we noticed some minor defects in the canopy and contacted CNF immediately who without quibble agreed to replace the canopy when 2014 stocks came in. This was done without fuss early April 2014 intime for the seasons alfresco drinking and partying season. Overall fantastic product and… Read Full Review

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★☆☆☆☆

“appalling customer service”

Written on: 04/04/2014 by Stephanyg163 (1 review written)

Ordered a camping table as the price was good, and never received. E-mailed several times and heard nothing so opened Paypal case, at which point I finally got a refund. Would not recommend… Read Full Review

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Cnfoutdoors's Comment

Written on: 04/04/2014

Hi we advised you that the table was unavailable and offered you an alternative item via e-mail. You never responded until we recieved your paypal claim which we duly accepted and refunded immediately. We do apologise for the inconvenience, however sometimes our suppliers run out of stock and we have no option but to offer alternatives. It would have been nice for you to reply to our e-mails though.

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★★★★☆

“Wild Country Zephyros 1 Lite”

Written on: 01/04/2014 by Karl10 (1 review written)

I ordered a Wild Country Zephyros 1 Lite tent for an up and coming trip that i had planned and needed a quick delivery. However when ordering online there wasn't an option for 'express delivery' so i went ahead and ordered still. I then spent the next three days trying to make contact with the company to make sure that delivery would be in time for my trip. After several emails and lots of unanswered phone calls i eventually got a response apologising and explaining why there had been a delay… Read Full Review

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★★★★☆

“Kept me well informed!”

Written on: 31/03/2014 by reservoirlady (1 review written)

I cannnot complain about the serv ice CNF Outdoors provided me with personally. It is a shame I couldnt give them 5 stars due to the issues they had with their supplier and courier. Firstly the Courier who should of delivered the product directly from France, instead delivered it to the CNF Outdoors location. This meant that they had to arrange for another courier to uplift this and delivere to the original address. When we finally had chance in the new season to put the awming up. We found we… Read Full Review

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★★★★★

“Update on the two camping chairs I reviewed in an earlier.”

Written on: 21/03/2014 by Keithsjennys (1 review written)

The two chairs I ordered arrived today, as promised by the boss of the company... An excellent result.. Just something to remember when dealing with them,, Send Emails,, dont try phoning... You will then get An almost immediate response.... PS... Very good prices.... Thanks.. Keith… Read Full Review

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★★★★★

“Excellent value, delivered quickly.”

Written on: 21/03/2014

Bought the Gelert Bliss 6 tent,was by far the best price, over £100 cheaper than Argos! So treated ourselves to the carpet also. Ordered online and found the website very easy to navigate. Would defiantly use CNF Outdoors again and also recommend to family who then ordered the Gelert Bliss 4. Very happy overall :)… Read Full Review

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★★★★☆

“Resolving of problems.”

Written on: 20/03/2014 by Keithsjenny (1 review written)

Ordered 2 camping chairs at a very good price but was very generously sent a "Free upgrade" to 2 more expensive ones !! That sounds great, but they were too big for our campervan ( and us ). So tried to ring up, but no answer and thought "Oh no "... BUT sent an Email to them and had a very good response from the "Boss" Grant Butler.. He told me to post them back quoting a 'returns number' he gave me, and he would then get the correct ones from his supplier and send them off to me on receipt of… Read Full Review

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★★★★★

“Great prices, happy with service, ”

Written on: 16/03/2014 by jontr79 (1 review written)

We've just purchased a tent with some accessories from CNF outdoor, was worried by the number of negative reviews but the saving of £75 was hard to resist, as we were in no hurry for the tent we went ahead and ordered on line. After a week of the order status being "picking" I did start to worry so sent an enquiry email from the website, the owner replied within 10mins stating that the order would be dispatched within the next 2 days. Sure enough we received the full order after 3 days, all… Read Full Review

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★★★★★

“At last a supplier who does as I asked.”

Written on: 09/03/2014 by Martin Patience (2 reviews written)

I ordered a truma electroboiler to be delivered on a specfic day as we are not always available to take delivery and CNF Outdoors obliged. I thank them for this, as it can be awkard trying to get a delivery redelivered. So from me FULL marks, and the best price I could find as well Many thanks I will use again… Read Full Review

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★★★★★

“Cracking Delivery Time !!!”

Written on: 07/03/2014 by katesdad (1 review written)

Ordered a tent from them on a Thursday afternoon, arrived the next morning via UK Mail Next Day delivery. Cost of postage ... nowt. I've read where some people have had trouble with delivery, either there's is an isolated experience or mine is. You decide ..... me, I'll be using them again !… Read Full Review

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