CNF Outdoors Reviews - www.cnfoutdoors.co.uk

★★★☆☆
3.2 / 5
491
55% of users recommend this
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★☆☆☆☆

“ Not very pleasant”

Written on: 19/07/2016

Gazebo we bought was not at all like the picture shown, it's sides fitted inside the legs when zipped up NOT outside the legs as photo showed. Rang them and they knew of this but blamed the manufacturer for sending them a misleading picture! When I suggested they remove the picture or added in their description the picture was wrong they said they couldn't and to take it up with the manufacturer. You are not able to tell of this fault until the gazebo is put up and because it was errected they… Read Full Review

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★★☆☆☆

“Customer Service lets this company down.”

Written on: 18/07/2016 by Slugnest (1 review written)

I ordered a portable Potti from CNF on a Monday morning. Almost immediately I received a response that the order was being progressed. Sent several emails requesting a delivery date which were never answered. After I sent a more threatening email I did receive a response with an expected delivery date and the item was delivered to days later than that. Thank goodness for the carrier you use as they were incredibly helpful… Read Full Review

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★★★★★

“muddy fox bicycle”

Written on: 18/07/2016 by pjLancaster70 (1 review written)

bought for grandson he loves it minimal assembly great looking bike highly delighted with purchase would recommend to anyone… Read Full Review

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★★★★★

“muddy fox bicycle”

Written on: 18/07/2016 by pjLancaster70 (1 review written)

bought for grandson he loves it minimal assembly great looking bike highly delighted with purchase would recommend to anyone… Read Full Review

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★★★☆☆

“Royal Coolbox feedback”

Written on: 18/07/2016 by makemaz (1 review written)

I purchased the Royal Coolbox expecting it to have mains supply which it did not. As I needed mains supply I sent 2 e mails to arrange sending item back and website said I would receive an e mail. When I was not contacted I rang to speak to an advisor but could not get through so left a message for a call back. To date I am still waiting to hear. This is very poor customer service… Read Full Review

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★★★★★

“Maybe more communication a good idea ”

Written on: 18/07/2016 by McMillan200 (1 review written)

Yes when not receiving a reply to our communication about when the item was coming we read some reviews on the internet and thought we had made a bad mistake. However much to our relief the chairs came and are great. We subsequently irdered the stools and they arrived quickly and are also great. I also have (had) red hair!!… Read Full Review

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★★★★☆

“Motorhome Storage Box”

Written on: 17/07/2016 by Chummy11 (1 review written)

Went to great lengths to obtain the correct fittings for the attachment of the fear storage box to my motorhome. Very helpful. Would recommend… Read Full Review

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★★★☆☆

“Poor Communication And Delivery Slow”

Written on: 17/07/2016 by House295 (1 review written)

Happy with goods and price when they eventually arrived, Not happy with lack of communication, response to emails and slow despatch / delivery, expect quicker turnaround from online sales, Would use again but would chase up as soon as order placed to try and avoid delays … Read Full Review

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★★★☆☆

“Disappointed, the front window blackout screen needs...”

Written on: 13/07/2016 by 68Howe (1 review written)

Disappointed, the front window blackout screen needs more suckers where the mirror is, and 2 suckers each end at the top corners to stop condensation… Read Full Review

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★★★★★

“great company”

Written on: 11/07/2016 by Johna139 (1 review written)

Great company and easy to order from the website there was a problem after i ordered but was called and explained that there was a problem which was sorted out very quickly… Read Full Review

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★★★★★

“A Very Good Buy”

Written on: 10/07/2016

Just fitted the tap it was a difficult job but that was nothing to do with the new tap just the awkward place you have to get to to remove the old one and replace. I fitted the new tap in our static caravan and although the job took a long time the wife is very happy with the end result… Read Full Review

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★★★★☆

“This bike arrived very Quicky and I was thrilled and...”

Written on: 09/07/2016 by Gillespie345 (1 review written)

This bike arrived very Quicky and I was thrilled and very keen to get it on the road. Unfortunately it had sustained rear tyre damage on the journey and I had to assemble the bike then remove the back tyre and replace the inner tube. Because of this and my lack of experience, the gears were out of sync on my fist commute to work and the bike felt very heavy and clunky all the way there and back. I took the bike into my local cycle shop and asked them to reset the gears/fix it and it came out… Read Full Review

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★★★★★

“External Thermal Blind for Fiat Ducato”

Written on: 09/07/2016 by FLANNERYG (1 review written)

Very impressed. I ordered the above item and it was delivered within the expected time frame. However, on opening it to put onto the motor home, two side flaps had not been sewn in on the drivers side door. I immediately contacted the company, who issued a replacement which arrived the following day. Absolutely perfect… Read Full Review

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★★★★★

“venice replacement canopy”

Written on: 08/07/2016 by 14McCurdy (1 review written)

Thank you for my replacement canopy its exactly the same as my old one so very pleased excellent price as it was reduced good communication and quick delivery I would definitely buy from you again. Thank you. … Read Full Review

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★★★★★

“Fun Day”

Written on: 06/07/2016 by MohamedAnderson92 (1 review written)

Just what we needed for our Family fun Day Gave us an outside toilet to save children having to come into the house… Read Full Review

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★★★★★

“Excellent service and product”

Written on: 06/07/2016 by Peyton40 (1 review written)

We recently bought a gazebo from CNF outdoors and the communication was excellent. The product was delivered when it was suppose to be and we were very happ[y with the quality of the Gazebo. … Read Full Review

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★★★★★

“Excellent product & Service from CNF”

Written on: 05/07/2016

I very rarely leave reviews but I think CNF & the Gazebo I purchased deserve a few minutes of my time. The Gazebo is far better than I expected for the price. Friends are surprised that it was only £275 inc free delivery. It went together without a hitch, all the holes in correct place, easy to erect and extremely sturdy. Cannot fault the Gazebo or CNF. Ordered late on Tuesday arrived early Friday, even had phone call from courier before delivery. All at no cost to me. Other places I looked at… Read Full Review

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★★★★★

“Awning purchase”

Written on: 04/07/2016 by peterperfect2708 (1 review written)

First class service - had a problem with parts for the awning, and this was rectified immediately, brilliant turnaround time.. Awning was delivered next day, so cannot fault and would highly recommend this company to all… Read Full Review

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★☆☆☆☆

“I was very dissapointed that CNF was not able to...”

Written on: 03/07/2016 by jhc912 (1 review written)

I was very dissapointed that CNF was not able to deliver my awning to my address and that subsequently I had to go and collect my order from a neighbour 1 mile away. In spite of specific instructions I was caused inconvenience and an apology was not enough. In the circumstances CNF should have made a goodwill gesture but declined to do so and the customer service experience was poor… Read Full Review

Cnfoutdoors's Response to jhc912's Review

Written on: 03/07/2016

Dear Sir
You ordered your Awning on the Friday morning and it was delivered on the following Monday - earlier than what we originally advised you. Details of your address and your instructions were passed to the courier concerned. Unfortunately your Farm has almost the identical name as that of your neighbour and we CANNOT be held liable for them not getting the address correct - especially as you yourself advised me that the couriers ALWAYS make this mistake. You also called me to complain and advised me over the phone that you were very happy with the service with the exception of the courier. Obviously you were being very economical with the truth at the time, so I doubt anyone will take this review very seriously. As for compensation???? For what?

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Jhc912's reply to Cnfoutdoors's Comment

Written on: 03/07/2016

As the supplier of goods you are liable for ensuring the correct execution of the contract. You can't simply pass the buck.
The courier apparently dropped my order without obtaining a signature for the receipt of goods and this was an irresponsible way of supplying goods in excess of £400.
A gesture of goodwill for the inconvenience caused would have been appreciated.

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★★★★★

“overall excellent quality and excellent sales”

Written on: 03/07/2016 by dafydd12345 (1 review written)

Excellent service and after sales and a brilliant purchase was cheaper than any other website… Read Full Review

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