CNF Outdoors Reviews - www.cnfoutdoors.co.uk

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★★★☆☆
2.6 / 5
42% of users recommend this
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★★★★☆

“Resolving of problems.”

Written on: 20/03/2014 by Keithsjenny (1 review written)

Ordered 2 camping chairs at a very good price but was very generously sent a "Free upgrade" to 2 more expensive ones !! That sounds great, but they were too big for our campervan ( and us ). So tried to ring up, but no answer and thought "Oh no "... BUT sent an Email to them and had a very good response from the "Boss" Grant Butler.. He told me to post them back quoting a 'returns number' he gave me, and he would then get the correct ones from his supplier and send them off to me on receipt of… Read Full Review

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★★★★★

“Great prices, happy with service, ”

Written on: 16/03/2014 by jontr79 (1 review written)

We've just purchased a tent with some accessories from CNF outdoor, was worried by the number of negative reviews but the saving of £75 was hard to resist, as we were in no hurry for the tent we went ahead and ordered on line. After a week of the order status being "picking" I did start to worry so sent an enquiry email from the website, the owner replied within 10mins stating that the order would be dispatched within the next 2 days. Sure enough we received the full order after 3 days, all… Read Full Review

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★★★★★

“At last a supplier who does as I asked.”

Written on: 09/03/2014 by Martin Patience (2 reviews written)

I ordered a truma electroboiler to be delivered on a specfic day as we are not always available to take delivery and CNF Outdoors obliged. I thank them for this, as it can be awkard trying to get a delivery redelivered. So from me FULL marks, and the best price I could find as well Many thanks I will use again… Read Full Review

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★★★★★

“Cracking Delivery Time !!!”

Written on: 07/03/2014 by katesdad (1 review written)

Ordered a tent from them on a Thursday afternoon, arrived the next morning via UK Mail Next Day delivery. Cost of postage ... nowt. I've read where some people have had trouble with delivery, either there's is an isolated experience or mine is. You decide ..... me, I'll be using them again !… Read Full Review

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★★★★★

“courier lost parcel”

Written on: 05/03/2014 by spursfandes (1 review written)

I have used CNF Outdoors to buy a 4 man Gelert Bliss tent. The courier lost the package and CNF have been superb throughout the whole situation. They had no Bliss 4's left so offered to replace my order with a Bliss 6 at no extra cost to me. Now the situation was not ideal buy CNF have been awesome they have kept me informed at every step and moved heaven and earth to get me the tent before i went on my camping trip. I could not ask for anymore from them and will always check thier site first… Read Full Review

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Neilwheel's Response to spursfandes's Review

Written on: 05/03/2014

Are you sure the courier lost it? Sounds like another excuse to me.

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Spursfandes's reply to Neilwheel's Comment

Written on: 05/03/2014

Yes i am sure i had a note from the courier company (UKMail). As i said CNF had no Bliss 4's left and shipped the upgrade overnight to ensure it was here in time for my trip. What more could you ask for?

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Neilwheel's reply to Spursfandes's Comment

Written on: 05/03/2014

To be given a refund when it has been promised and not have your emails ignored.
Best of luck with your tent.

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★☆☆☆☆

“Don't waste your time with this firm”

Written on: 02/03/2014 by 469Piper (1 review written)

Purchased campervan screens from this company, waited 2 weeks- nothing. No response to either e.mails or phone call. Luckily used Paypal, they forwarded a message requesting refund, company confirmed refund but nothing received. Escalated to claim through Paypal and luckily got my money back. Don't bother trying to get a bargain, they just don't exist… Read Full Review

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Cnfoutdoors's Comment

Written on: 05/03/2014

Dear Customer
We advised you that this item was on back-order until the end of March and kept you fully informed as such from the time of purchase to the time you put in a paypal claim. We are sorry you feel this way as your order would have been with you now as stock has arrived.
We have been in business for over 6 years and have many many more positive reviews from our customers. Unfortunately our e-mails wind up in Spam folders which we have no control over and it would help if you looked there for our correspondence.

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Neilwheel's Comment

Written on: 05/03/2014

Probability dictates that evan an incompetent person will be able to order something, repackage it and post it again without going wrong too often. Shame you can't seem to figure out what to do when things go wrong. Is ignorance really the best policy?

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★☆☆☆☆

“Avoid using this company.”

Written on: 27/02/2014 by NeilWheel (1 review written)

Very poor service. Slow delivery time, wrong item was sent, emails are "missed" or ignored and I'm still out of pocket for returning the wrong item. I don't believe any stock is held, this guy works as a middle man only. This is the reason for the slow delivery, which is fine if you know before making an order. It also seems any low ranking reviews posted on the company website are screened out. I can not recommend using CNF Outdoors. … Read Full Review

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Cnfoutdoors's Response to NeilWheel's Review

Written on: 05/03/2014

Please look at our website again. There are a few negative reviews as no one is perfect. We do not stock the majority of our 8000 lines for obvious reasons hence the 7 day delivery system stated very clearly on our website. I am sorry that you felt you had a poor experience .

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Neilwheel's reply to Cnfoutdoors's Comment

Written on: 05/03/2014

As with every other response on here you seem to avoid the main issue.

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Neilwheel's reply to Cnfoutdoors's Comment

Written on: 05/03/2014

It took a month and numerous emails to get the correct item. So 7 day delivery system does not even come close.

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★☆☆☆☆

“apalling”

Written on: 09/02/2014

Run from a bedroom and a shed.....use a proper retailer, it's taken me 6 months to get a refund, from my credit card company, not the 'retailer'… Read Full Review

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Cnfoutdoors's Comment

Written on: 14/02/2014

We are sorry that you uploaded libelous comments on this review site without even adding your name. Nobody waits 6 months for a refund. All refunds are processed within the 28 days allowed by the DSR from return of said items.

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S.cooper597's Comment

Written on: 14/02/2014

Were waiting to get a reply back from the email we replied to yourselves about getting our refund (D Cooper) and just found these reviews and your reply to this.poster. Could you kindly respond to our email with regards to a refund as you are out of sock on the item we purchased.
And as paid by paypal it doesnt need 28days it takes less than 24hrs to refund back as we have already spoken to paypal.
Thank you

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Neilwheel's Comment

Written on: 05/03/2014

I'm still waiting for my refund. 43 days and counting.

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★★★★★

“fast precise good communications”

Written on: 30/01/2014

Exceellent service good communications Always ready to help advise quality sales thnks to the advisor very happy customers will b recommending to all… Read Full Review

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★★★★☆

“Great price, good service”

Written on: 30/01/2014

I bought a Wild Country Zephyros 1 tent for a cycling trip and did not want to spend a huge amount on a light weight tent. This tent was a great price. Tent arrived when promised and with good communication all round. £20 well saved… Read Full Review

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Spursfandes's Comment

Written on: 05/03/2014

Why only 4 stars then? What issues did you have

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★★★★★

“Looking for quality best price on ebay CNF outdoors...”

Written on: 16/01/2014 by johngillis44 (1 review written)

HIGHLY RECOMEND CNF outdoors cheapest on the market quality products Communication excellent well packaged on arrival would deal with them a gain Due xmas new year holidays back log of orders a few days late but they apologised for delay dealt with him kept me well informed from start to finish tent is amazing so easy to pop up john Gillis (St Helens Merseyside)… Read Full Review

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★☆☆☆☆

“AVOID !”

Written on: 30/12/2013

I was informed the tent I wanted wasn't in stock. I decided to cancel and then discovered the money had already been taken from my account! Eventually, I received confirmation of cancellation, but no sign of my money after waiting several weeks. No replies to emails or telephone calls. Blatantly dishonest. I'm now in touch with Nottinghamshire Trading Standards - this company needs closing down… Read Full Review

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Neilwheel's Comment

Written on: 05/03/2014

Did you ever receive a refund?

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★★★★☆

“nae bother”

Written on: 28/11/2013

Initially goods not in stock....contacted company..kept up to date with progress...when in stock received next day. Company helpful throughout ...prompt reply with all e-mails....would certainly use company again...nice one… Read Full Review

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★☆☆☆☆

“No item no respond ”

Written on: 28/11/2013

Totally avoid this company. I still didn't receive what I've ordered yet on their web site it says shipped about 2 weeks ago! Tried to call and it only goes to the answer machine. No reply of course! Tried to email, but no reply again. Tried to call again and guess what ?! Answer machine and no reply again! Only gave 1 stat coz I had to give at least one to write this… Read Full Review

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★★★☆☆

“Helpful and good communication”

Written on: 15/11/2013

i ordered a highlander jacket , one off the few sites that offered my size and at a good price , was a little disappointed with pp cost but took the hit because of size and price , I later found out it was out of stock , after emailing and receiving plenty of informative replies which kept me up to date with my purchase , my jacket arrived well packaged and undamaged… Read Full Review

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★★★★☆

“Better than I expected after reading other reviews”

Written on: 12/11/2013

I bought a pair of Keela Scuffers from CNF after first of all phoning to find out how long it would take for them to be dispatched (amazon was much longer). It was only after I made the purchase that I thought to see if there were any reviews of CNF Outdoors. I found the reviews here and I started to worry. However I emailed my concerns and was assured by the advisor that all would be okay. I also phoned him and it was reassuring to be able to have that phone contact. I explained that I'd… Read Full Review

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★☆☆☆☆

“As Flaky As It Gets...”

Written on: 04/10/2013 by WiseTooLate (1 review written)

Product no show. No reply. Not much chance of any immediate refund - judging by the experience of previous customers. If only I'd read the reviews here first. AVOID!… Read Full Review

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★★★★★

“was unduly worried”

Written on: 03/10/2013 by surffreak (1 review written)

Ordered a reich caravan weight control then checked reviews and was worried it would not arrive. But it turned up the following day as expected. It was a little difficult to get them on the phone but when we contacted them they confirmed dispatch. The emails they sent ended up in my spam box. But over all very satisfied with the service. Item was the cheapest price I found on the web. Arrived well packaged. Via fedex… Read Full Review

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★☆☆☆☆

“Ordered 3 items, fancy website suggest they stock...”

Written on: 02/10/2013

Ordered 3 items, fancy website suggest they stock items but only one item in stock. This came and wanted to return item (long distance selling rules) and just got fobbed off with emails and excuses. Looking at other reviews this is a one man band and a bad one at that, will take them to small claims anyway. AVOID and count yourself lucky. … Read Full Review

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★☆☆☆☆

“Appalling Service, DO NOT USE THIS COMPANY”

Written on: 19/09/2013

Appalling service, we paid extra for express delivery and after numerous emails to chase the order it finally arrived over a week late and missing items. He was very quick to have the money debited from our account however the missing items have not been send nor have we received a refund despite further emails requesting it. It has been over a week now and we have had no contact or acknowledgement of any emails. We are seriously considering getting Trading Standards to investigate him and his… Read Full Review

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